Time Warner Cable Complaint

Reviewed by unn1234

All Time Warner Cable Reviews

Time Warner Cable, Tripple paly - Tripple Play

I tried to sign up for the "Triple play service: TV, Internet and phone". Their advertised info on line says: $89.99 per month. According to online info it includes the "HD BOX" (the first HD box (SEE COPY OF TEXT FROM THEIR WEB SITE BELOW SHOWING What is included". I understand that according to the ad, any additional HD boxes or digital boxes will be an additional fee however when discussing the issuw and fees with the "Customer solutions" dept, they insist that the first HD box is not included in the $89.99 fee and there is additional fee of $11 for the first box. That is clearly misrepresentation and makes me furious. So, I told them to cancel my order. Below is a copy of the text clearly showing that first HD box is included:

Get Big Movies and Super Speed
Preferred TV
Get popular sports and On Demand channels, many in HD. Plus, you can record your favorite shows to watch later.

Here's what you get: 200 channels, with many in HD HD Box EPIX® with the EPIX® app Watch TV on your schedule with Look Back®, Start Over® and 19,000 On Demand titles TWC TV® Note: This TV service includes equipment, but price does not include taxes or other fees.

Extreme Internet
For homes with multiple users who upload huge files, stream videos, play games online and need to work from home with ease.

Here%u2019s what you get: Download speeds up to 30Mbps and upload speeds up to 5Mbps Free Home WiFi Access to 300,000 TWC WiFi® Hotspots nationwide Free Internet Security and Parental Controls software Note: Internet service does not include equipment.

Home Phone National
Make unlimited calls to the U.S., Canada, Puerto Rico, Mexico and more. Ideal for people who work from home and make frequent calls to family and friends across the country.

Here%u2019s what you get: Includes unlimited calling anytime to the U.S., Canada, Mexico, China, Hong Kong and U.S. territories Extend your Home Phone service onto your smartphone with the Phone 2 Go app Many popular free calling features, such as Caller ID and Call Waiting Voicemail with VoiceZone® Keep your same phone number or get a new one

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Review Rating: 1 out of 5
Reviewed By: unn1234
Company: Time Warner Cable
Product: Tripple Play
Date Added: 9 years ago

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Time Warner Cable Complaint