Time Warner Cable Reviews and Complaints

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Time Warner Cable Reviews

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  • Time Warner Cable PLEASE FIX MY BILL

    I was having issues getting my new IP phone to work and I called TIME WARNER to see what might be the issue. The lady on the line upgraded my basic internet to turbo temporarily and it began to work. She said the up grade would be an additional $14 which I agreed to. My billing had been around the $125 range before that. The next billing cycle my bill went to over $300.00. I called and after lengthy holds, disconnects and transfers I was told that they realized that the girl that added the turbo upgrade did not apply my discounts for having 3 services with them. Therefore they would have... More...
    (Cable TV)
    Ishudnbhere's Picture   Ishudnbhere    2 Comments   Comments
  • Charged even though I was not in the residence

    Okay so apparently I've been getting billed for a time I was no longer in the state. In fact, I had cancelled the payment for what I believed were future charges but that doesn't seem to be the case. I only recently came to find out that I was being charged (through a spam filtered e-mail of all things) because on a previous occasion the company failed to retrieve my account information for me to see. My account log in was reset three times to no avail so i told them to just stop the payment. A few months later, I'm still getting charged. Now I'm deployed overseas and... More...
    (Cable TV)
  • Cable TV lines moved within house

    I called and scheduled to have two lines in my house moved to a different location. On Saturday morning the first guy came very nicely dressed. Looked like he had not done any work at all that day. We told him what we wanted and he looked under our house and then went to his truck. A short time later he came back to tell us he forgot his drill and needed to reschedule. He goes back to his truck and tells his boss we were real busy and needed to leave and that we needed to reschedule. We watched out the window and saw a female friend of his drive up into our driveway and he goes out to... More...
    (Cable TV)
    scoggins's Picture   scoggins    0 Comments   Comments
  • Cable tv

    Cable TV, for 3 or 4 years ,that's rite Years I have called TWC complaining that my picture will start Pixialating at night mostly ,so bad that I can't watch tv, and yes it happens on all channels, TWC continues to send an inside tech ,to check all connections ,like were all dummies, instead of checking the Main Pole Cable for cracks , worn areas, or trees laying on the cable,. and the No-customer Service is down right Pathetic, I have even written a letter to their office in the DFW Metroplex Area, and it still does no good, . TWC must be making a fortune ,because they can... More...
  • Time Warner Cable Customer Service/Billing

    I do not know homany times I hace contact the Corporate Office about this and they are still doing the same thing, I had my bill reduced &160, had my cabe box taken out and again the bill is $297 and they are charging me for the Mayweather fight and I did even get it but they said it would be credited and nothing had been done, I have called and asked for a Manager and was denied unless I gave up my information. CSR are rude condisending and the Payment Center CSR Keidrea was just outrageous this is who you have represent your company "NOT" so once againI wil be contacting the... More...
    (Cable TV)
  • Extremely rude customer service supervisor

    Called to check status of bill adjustment made with out my knowing. 4/10/15 bill 86.50. 5/10/15 bill 187.5O. Asked to speak to a supervisor who in return was extremely rude; stating he has been in customer service for 14 years and basically calling me a liar. Stated he would recall or pull my previous call with the time warner agent, but it would not make a difference and I needed a court subpoena to hear as well. Extremely disappointed and upset with the service and outcome. More...
    (Cable TV)
  • equipment not working properly for months

    We have called, spent alot of time explaining and re-explaining issue of equipment not working properly since Dec (it is now may). Support had told us new remote in the mail, never showed. Sent empty boxes for us to return equipment with no replacements. We have explained MANY times the issue of having to be in a particular position JUST TO CHANGE THE CHANNEL, it locks up in demand EVERYTIME. We are now requesting all new equipment only to get yet MORE call backs wanting to know the issue. Our bill has been paid on time EVERYTIME. We should be considered top customers! We should get SOME... More...
    (Cable TV)
    mheckel's Picture   mheckel    0 Comments   Comments
  • Time Warner Repair and Billing Service

    Service in Fayetteville, NC is awful!!! A technician left me a note on the door telling me I missed my appointment AFTER I answered the phone and AFTER I waved at him to let him know that I was home. He did not bother to even tell me he was leaving. I thought he was fixing something outside. This is after 5 months of having a DVR that did not record, all while l was paying $270.00 per month for "Signature Home". The solution within this 5 month period: a broken box. a fix outside AND a box that the supervisor told me to turn off every time that I wanted to delete something.... More...
    (Cable TV)
    JeanCott's Picture   JeanCott    0 Comments   Comments
  • Time Warner Cable Service

    I am a very unhappy customer. After being a loyal insight customer for over ten years, I have had nothing but billing problems to laggy internet with you Time Warner Cable. In the two years I have had the pleasure of dealing with your company, I have lost customers due to internet stability, and when I reached my end I contacted Cincinnati bell and tested your internet service against there speed. After reaching out one last time for your company to at least fix the internet speed or make it Competitive with your competition to keep my business. Do you know what I was told? I would have to... More...
    (Cable TV)
    Hoehn's Picture   Hoehn    0 Comments   Comments

    Time Warner Cable needs to be SHUT DOWN! The are the most horrific company ever to be established on planet earth. The need to be given a negative negative. It is sad they have to harass people for a past due amount in 2013 that WAS taken care of. Oh but wait, no here in 2015 they say, TWC, that I did not take care of that bill. They want me to pay. Hell to the No! The reps are confused. They ALL tell you different scenarios about the service. Company needs to SHUT DOWN, schedule a convention, retrain, retrain, retrain. Then see if they get it right. GOOD RIDDENS TO BAD RUBBISH! More...
    (Cable TV)
    Bookworm's Picture   Bookworm    0 Comments   Comments
  • they going back on there word

    I called back in march ask them if they serviced a house we wanted to buy.they said they needed to send out a survey crew. So they called me back. They said yes they can put cable in. I set up the appointment for april 15, they we werent closing on our house until the 17. So had to change the appointment to april 19. They came to install and said there was no port.I was told by 3 different representatives They could put the cable in. The closes port is .2 miles away. Im trying to get them to run the cable like they said they would. Very frustrated.my daughter has alot of homework she has to... More...
    (Cable TV)

    I am a longtime customer of TWC. I received a letter dated Feb. 12,2015 that informed me that I was nearing an end to my original promo agreement and that there would be a new offer (just a little more than my current bill) if I would stay on with them. I agreed. After only one month of being billed per the agreement TWC hiked my bill by 55.00, no services changes, no extras, nothing! I called to get things resolved and I got no explanation or solution, I even had one agent tell me it was for a bill that I did not pay from over a year ago. I have no past balances with TWC!!! I was... More...
    (Cable TV)
    ABRAXASMAN's Picture   ABRAXASMAN    0 Comments   Comments
  • Upgrade of Digital TV, Internet, and Phone Service (4-10-15)

    My sincere thanks and appreciation to one of your TWC contract technicians, Tyler (#88864), who provided professional, friendly and informative service for my wife and I today. Tyler displayed his expertise and patience throughout his "visit" to our home. We are happy with our upgrade (so far); however, our satisfaction with Tyler will remain. He is "top-notch!" Please share our "atta-boy" with Tyler and his immediate supervisor. He is part of the reason we plan to remain with TWC at this time. If the TWC's new digital equipment is as dependable,... More...
    (Cable TV)
    Bruiser69's Picture   Bruiser69    0 Comments   Comments

    On 7/15/14 we moved from Irving to Denton and disconnected our TWC service. We returned the equipment to the Dallas Royal Lane Office, but had forgotten to bring the modem. We were assured that it was no problem-all we had to do was return it when we unpacked and found it. We had problems locating the modem while unpacking so I contacted TWC by phone regularly updating them on our search. After a month or so I started getting harassing calls from a collection agency. I tried to tell them the situation but they were not interested. After several of these calls I called TWC again and was told... More...
    (Cable TV)
  • Lousy customer service

    I was talked into ordering a bundle with internet and all I wanted was the internet. Called to cancel and just order the $15 internet and was told that it will not stream movies and the next fastest one was $50 a month..I was told previously by a time warner employee that the basic internet is 5 mbps. My friend streams with the basic internet and has no problem with Netflix. Time Warner continues to attempt to milk customers by selling them overpriced bundles at high prices. This monopoly needs to cease. One hand does not know what the other is doing. More...
    (Cable TV)
    gking's Picture   gking    0 Comments   Comments
  • Time Warner Cable. Never received my refund

    Terrible. I kept losing internet connection to my router at least 5-6 times per day. So I called and they sent a technician out. He said my modem was fine and that it's just an interruption in my area. The next day, it kept happening (it had been happening since I had it installed). I called again and they sent me to a level 2 technician. I had to wait a week until they could come to my apartment. Level 2 technician arrives and says he will replace my modem. Problem solved, right? NOPE. The next day I continued to lose internet while trying to watch Netflix. So I called again... More...
    (Cable TV)
    Pamelad28's Picture   Pamelad28    0 Comments   Comments
  • TWC gave a free hd box now want me to pay

    TWC advertised that subscribers could come to their office to get a FREE box that would allow old tv s to see the new HD broadcasting. We got one but could not figure out how to hook it up so just got rid of it. They never said we had to give it back. but now i dont want their service anymore and they siad i have to bring that box back to them. If i dont they want me to pay them 40.00 this is false advertising to say they are giving it to you FREE and now want you to pay for it. More...
    (Cable TV)
    JANCHAR's Picture   JANCHAR    0 Comments   Comments
  • Jitter problem

    Seem to be having slowness and problems with IP connectivity --------------------- Download speed: 921 kbps Upload speed: 110 kbps Download consistency of service: 0 % Upload consistency of service: 3 % Download test type: socket Upload test type: socket Maximum TCP delay: 2878 ms Average download pause: 24 ms Minimum round trip time to server: 52 ms Average round trip time to server: 61 ms Estimated download bandwidth: 33964 kbps Route concurrency: 36.86088 Download TCP forced idle: 75 % Maximum route speed: 10082 kbps VoIP test statistics -------------------- Jitter:... More...
    (Internet - Sponsored by DIRECPATH)
  • Service Requested

    Hello, My name is Md Jahangir Alam, I move 2012 in 172 Brookside Farms road. Newburgh, NY. And I move out end of the year from that house, I did what a loyal customer would do with time warner, I paid bill on time and I return instrument when I move out. However beginning of the February 2015 I move back to the same house 172 Brookside farms road, Newburgh, NY and I ask time warner for internet service on that house. Application was decline, I went to 1279 RTE 300, Newburgh, NY and ask why my service was decline, one of Time warner associate said, if you fax the lease paper restriction... More...
    (Repair Services)
  • Service Requested

    Hello, My name is Md Jahangir Alam, I move 2012 in 172 Brookside Farms road. Newburgh, NY. And I move out end of the year from that house, I did what a loyal customer would do with time warner, I paid bill on time and I return instrument when I move out. However beginning of the February 2015 I move back to the same house 172 Brookside farms road, Newburgh, NY and I ask time warner for internet service on that house. Application was decline, I went to 1279 RTE 300, Newburgh, NY and ask why my service was decline, one of Time warner associate said, if you fax the lease paper restriction... More...
    (Repair Services)
    Alam172's Picture   Alam172    0 Comments   Comments
  • time warner services

    My daughter used to live here.I worked on her internet for her it was real slow half speed. I called Time warner got it straightened out.A few weeks after my daughter left the trailor and I took it over.I turned the power on and just internet.I had a different account.I was payed in advance.A month. They shut me off.I asked Why they said my daughter didnt pay her bill and they wanted me to pay it.They put her name on my credit report.They said they left my name on cause i used her internet to fix her signal and i paid her bill before.I said yes I did .I talked a little more on the phone... More...
    ldeeley's Picture   ldeeley    0 Comments   Comments
  • Time Warner Cable Horrible Customer Service

    I have been having problems with the cable ex: show freezing up or just shutting down. Internet Service not being connected. No phone service. Feburary 5th I had a seizer/small stroke at 5 a.m. Our phone was out of service so my husband had to go to the neighbors to use their phone. I could of died that day without phone service. Weeks before that we made complaints to customer service and management. When put on hold they all hung up on us. I have a bill for over 6 thousand dollars from the hospital and your staff had nerve to tell me they were going to charge me if they hade to pick up... More...
    (Cable TV)
    fishyfish2012's Picture   fishyfish2012    0 Comments   Comments
  • Orange Flags

    Back around Dec.05,2014 About 50 Or so Orange flags were stuck in my yard. We were told that TWC was laying lines down. I live in Columbia, SC (actually it is Northeast Columbia-Pontiac).Here it is the middle of February and nothing has been done and those unsightly orange flags are STILL IN MY YARD..how bout EITHER COME DO WHAT THE HELL YA GOTTA DO OR I AM PULLING THOSE FLAGS UP MYSELF.What am I supposed to do when I got to mow the grass?? More...
    (Cable TV)

    So just out of curiosity have you fired the moron who created your affordable internet ad? obviously they have the ethics of the person who created the go daddy super bowl ad, you do realize that 4.5 million dogs are killed in shelters each year and buying puppies from the pet store (puppy mills) supports that behaviour ? Or are you so out of touch with people and issues that you didn't realize this ? not a good choice, at least go daddy had the common sense to pull their ad - how about you step up to the plate and not only do the same but re do the ad with a shelter animal ?... More...
    (Internet - Sponsored by DIRECPATH)
    bachaus's Picture   bachaus    3 Comments   Comments

Time Warner Cable Reviews By Product


Time Warner Cable Comments

Tracy12 says: (3 months ago)
We just went back to twc the tech came out and he broke are tv and are hdmi cable I called them the next day they told me the claims dept will call me in 3 to 4 business days and now they have not got back to me I call 2 times a week and the customer service rep says they say it is in claim status which they should have called u back when I call it's the same bs I'm calling bbb on them this is ridiculous .

caroll says: (6 months ago)
TWC has poor customer Service. They quoted me a rate for my Internet/Phone/Cable and have the notes on the account and yet will not honor it. I have filed a complaint with the BBB and plan on cancelling in the near future

Godsluv24 says: (7 months ago)
TWC stinks, they lie, add things onto your bill, promise you one price and a couple of months later your bill goes up. I have cable, internet and phone.They had my cell phone for a contact number. I tried to go on facebook and TWC pay my bill page kept popping up when I tried to go to the nxt page or back, now my cell phone has a virus and it is avtinv weird.

hingham says: (1 year ago)
I think your customer service sucks, unless I can get someone that works in the United States. I called 4/18 because I had a problem signing on my pc. I called TWC phone 12 times in 2 hours, didn't work, so I chatted. The 1st chat said they couldn't help and to call Microsoft/Windows, they wanted $149 to try to fix the problem. I chatted back with yet another person, I told her that TWC's phones not working. I told her my problem with my internet she said she couldn't help. After I calmed down in 20 min. I said I would do a system restore, voila within 1/2 hour working great. Now here is the stupid part, US citizens need the work, why does TWC as well as many other companies hire people from Phillipines or India to help people 5000 miles away. When I told her the TWC phones were out, she kept saying I will set up a service call, I asked for what, she said your phone, I said NO NO NO it isn't my phone it is TWC's phone was not working. Well guess what Easter Sunday the technician came to my home. I was so embarrassed. Why didn't someone tell me 5 hours sooner to do a system restore? Why do we push prompt 1 for English when they can't speak it. I am a customer in Maine, we aren't on another planet. HIRE AMERICANS

Wilhemena9 says: (2 years ago)
Dear. Time Warner Cable, Inc
I hope you got my internet going now I have it now & my.
Luck is to used my internet for case I shopped on line for.
Men's fashions liked men's bell bottom jeans, 70's platform
shoes. & rock tee shirts. & I have internet to shop on line. For my business & I Liked time warner cable for.
My TV when I watch I want to watch & for my good time.
And I liked to watch older animation shows from the 70's 80's & 90's sometimes the 2000's not the 2010's.
And I switched to time warner cable. That's better for awhile & thank you. Signed nathanielharris330@yahoo.com

MrKleanso says: (2 years ago)
Time Warner Cable mailed me a coupon for a free OnDemand movie. It was allegedly a 'thank you' for putting up with some shoddy service for a week, or so. We followed the instructions on the coupon, ordered the movie, went online to our account and entered the coupon code to redeem for credit. One billing cycle came and went. No statement credit. Two billing cycles came and went. Still no statement credit. I contacted Time Warner to inquire about the free-movie credit status. They couldn't find a record of it on our account. When I started to get annoyed with the customer service rep, she credited my account $5.99 against a $6.99 movie (Ain't Them Bodies Saints). If you're going to give a free credit, Time Warner Cable, give the free credit. Don't make the customer spend half an hour chasing it down. I'm wondering if this is occurring on a broader scale: Are there other Time Warner Cable customers who had a similar experience? And, if so, isn't this tantamount to fraud -- misleading a customer to order a movie under the premise that the order will be 'free,' then -- for whatever reason, intentional or otherwise -- not honoring the free credit unless the customer comes looking for it? If it's happening on a mass scale this is something that the FCC should look into.

Daywalker says: (2 years ago)
Time Warner Cable does not care about anyone,but their bottom line.Without any notice the cable went off at 1:33 am with the message if you want your cable back order your digital box today. When they were feuding with CBS there was an information tape running every few minutes, that is because CBS was instructing people to change cable companies. The cable companies will never submit to the complaint of one person,but maybe it is time to send T.W.C a message. Boycott Time Warner Cable! ask yourself, HAVE YOU HAD ENOUGH OF NO CONSIDERATION BY A LARGE COMPANY? If you have BOYCOTT NOW!

Tia23 says: (2 years ago)
Give up on Time Warner cable. They are impossible to deal with. Sign up for Direct TV. Use my acct number for a discount. #081779321. Great product. Great price. Great customer service.

gabriela68 says: (2 years ago)
I am very very frustrated with you time warner! I can't believe its taking this long to resolve this matter The stupid stars CH is so annoying OLD movies It sucks I think I'm about to disconnect from the worst cable service ever You guys SUCK for doing this to your customers & think that by providing us with that stars CH its fine for us WELL ITS NOT!!!! We deserve to be able to watch WHAT WE PAY FOR!!!!!!

jding01 says: (2 years ago)
I don't even know how to express my frustration toward TWC. I subscribed their phone service last Nov. Due to some technical issues from TWC, they could not port my old number, so they assigned me a new number. Then I received tons of calls that are not for us. We went to some stores even doctor offices, we found we could not update the phone number because someone else still owned the number. TWC recycles the number so quick (couple of months). I called TWC customer service to ask the explanation, but they first asked me to pay $40 for changing the number (of course I refused to do so and I cannot change the number again), and then TWC just disabled my phone service. I don't get call, but I cannot use the phone service anymore! I cannot believe it.

Called them, they just tried to get a service appointment with me and tried to compensate me one day for no service! No apology, no any resolution, no explanation, but arrogant. Tried to call their managers, certainly you have to talk to a voice record, and I don't think anyone will listen to it.

I said, I need their managers to look at their phone number recycle policy, and write me a letter to explain their poor service. Of course, they will not do it. No I really want to know how do they resolute customer problems?

alc927 says: (3 years ago)
We live in Terre Haute, Indiana. Time Warner is the lousiest internet service around here. I am a student and I have work to do online, but Can't depend on Time Warner's service! It doesnt matter if it is raining or Not all of the sudden we lose service! There Has to be a better internet provider than they are (attempting) to provide! :(

pennybeale says: (3 years ago)

eugien says: (3 years ago)
Time Warner Cable. Has been literally raping my wife's checking account for a month, 6x now they have tried to pay by electronic check for the account. The account has been closed for a month now. But they are still trying to collect funds from the account that does not even belong to myself and the account is paid and closed? anyone else having this kind of issues?

d112433 says: (3 years ago)
Time Warner Cable service is terrible. The cost is extremely high for the services delivered. Customer Service lies and the technicians are rude. The technician did not complete my request and the Customer Service representative denied completing the work order requested. This service is so terrible until it makes me sick.

tcbennett1 says: (3 years ago)
I have disconnected from Time Warner and think it was the smartest move I have done lately. I decided against a transer move to my new home because of the high monthly cable bill that the service rep did not want to try and lower. when I turned my equipment in I found out that they were still billing me even though I told the rep to stop on a certain day. Well she did not inform me that they would keep billing until the equipment was turned in and now they are not going to give me credit for that time period. I even used to work for this company a few years back and that is not how you do your loyal customers. I guess this is a lessoned well learned.

maxii says: (3 years ago)
I have been with TWC since 2005,and have found this company to be the poorest in service and customer help!! I called 3 days ago to find out when my date was due because my check had posted to my account late and didnt want any interruptions(especially with the $4.99 connection fee)so I speak to a young lady who offers me 48hr extension to pay the bill,so imagine my surprise when I come home I find my cable off! So I call them and explain what as happened! I am cursed out by some woman in collections,who tells me im a liar that no one agreed to that,even though she sees notes on my account about paying it 48hrs past my due date,she then goes on to tell me that if I call again and ask for an extension I will be told no!!!! She then went on to repremand me,and I was unable to reply to her bad behavior due to the fact that I was at work on my lunch break.I did say to her whilst she was telling me off that I really need to make a part payment and go because I do have a job,she then continued to read off a piece of papers some rules and policies that I shud abide by,then she put me on hold for 20 mins before taking my payment,she also let me know that even though I had called to make sure I had no interruption,but my cable was still cut off,she would be charging me the $4.99 connection fee!!
So the next day before I went to work I decided to call and speak to a supervisor about this WOMAN,a man answered the call but sounded like he was still asleep and didnt speak very good english,so I asked him to put me through to a supervisor.He put me on hold for 20 mins then PRETENDED to be a supervisor! I said can i speak to a supervisor,not you,he said I am a supervisor,so I hung and called again!
This time I spoke to a supervisor,she asked me what the problem was,I began to explain to her that I had called earlier and felt that the way I treated was completely unprofessional,before I could explain what my problem was,she began to tell em about an greement I made with TWC and she cant change agreements!
I had mentioned nothing about any agreement,she just jumped on board some TWC train going NO WHERE!!
So I had to ask her to put me through to someone else!
The next person I spoke to just humored me,so I have decide enough is enough!
This is my most expensive bill I pay out each month and everything about the service is crap! They say you get what you pay for,I dont think so!

Con ed is lower and they dont cut you off 5 days past due,and I need lights and gas to survive,not TV!!
They act like there doing me a favor allowing me to spend $140 a month on entertainment,and in all the time Ive been with them,ive never got anything back,other than an atittude! Today I will call other companies and start a fresh,because I swear every time I call them,they completely mess up my day with there crap and lack of customer care training! I will be the 8th person I know this year to kiss goodbye to the over priced BS!
Well done TWC you ahve lost a customer you had for 7 years and you will continue to lose more!!

irisgu says: (4 years ago)
The first time I was offered cable I paid the amount that I was told and a tech. came out and stated that I needed a new line because there was no cable line and so another tech. came out and another tech needed to come out because a new cable needed to be put at the outside of the building because no cable line where there. Well another tech came out and he check and stated that he did not know why the other tech could not put on the cable since there was a line and it only took this tech. maybe 15 mins. to do so. Now I move to another apartment and I gave them the new address but the day before I move I had to change the address because the apartment that I move into had had a fire and they gave the apartment to the persons in the fire and so I spoke to a person in the TWC and gave them my new address the day before they where to come out. The day they came out to connect my cable I stop the cable guy and ask him, what apartment are yu going to and he stated the old address, but with my last name on it in which I explain again the issue that had happen. The tech. call it in and I tought that the issue had been taken care of but would yu know that the tech stated that there was a problem with the line and someone else would need to come out, to make the story short I have had three tech come out with the same old address and the same old story and I still do not have cable this started on the 6th of December and now I have to wait until the 23 of December and maybe I will get my cable put on. Does anyone know of another cable company that we could get service from? I mean good service.

ps3rules360suxs says: (5 years ago)
time warner is a complete rip off and made to piss people off 1 month in advance and they keep charging you the same amount every month so as of right now i should have about 22 free months don't go with time warner the ripp off of a cable company

chall534 says: (6 years ago)
twc are a joke, i hate them and will change to another service. twc was voted second worst company for customer service.THE PRICES JUST KEEP GOING UP. maybe us old customers are paying for the new bundles they keep advertising on tv.its time that twc gave the old customers a break.

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