Time Warner Cable Reviews and Complaints

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Time Warner Cable Reviews

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  • rewards



    I signed up for services to get the dell 2-1 computer and now they are saying that I can only get a 200 rewards card. Tried to resolve through customer service and after being deceived and patronized I decided to downgrade my services and was informed that I can only save 3.00 I really don't know how that is when the package I ordered was 129.00 and I want to down grade to the 89.00 package. At that point I told the customer service rep that It seems like cancelling all together would be the best option I was told ok no problem. More...
    (Cable TV)
  • My false charges for 9/14 and 10/14



    I'm enclosing the entire chat log from today, which should explain EVERYTHING! I contacted Time Warner RIGHT after paying my bill 8/20 $223.52 Dated 10/11/2014 Last Payment $228.27 Applied on 08/20/2014 I contacted on 8/26 so as to AVOID the next billing cycle, which I DID--and asked to put my account on long term vacation hold... I was SHOCKED to see that Time Warner had charged me full price the last two cycles so I contacted them again today...to get things reversed and corrected. The following log shows how horrible your customer service is and the shift things that are... More...
    (Cable TV)
  • Not correct billing



    I started Time warner in Aug. The service was not available due to it kept saying wait all the time, we called several times to get this fixed and no one ever comes. Then lately they came and said we had loose wire. now, since no one showed up we do not owe the bill, plus was charged for things we didn't have or wanted and called about that and they said go to the office so we did and it was changed. More...
    (Cable TV)
  • Poor service



    End of August 2014, I finally threw in the towel and called Time Warner about the poor service. The inference throughout the conversation was that it was not their problem to deal with. So, considering we have not changed any equipment or our configuration, I kept track of the outages. 8/27/14 - 9:20AM - hard booted the system 8/27/14 - 10:21PM - rebooted the router 9/8/14 - 5:22AM - hard booted the system 9/12/14 - 4:57AM - hard booted the system (3 times); 1 hour and 14 minutes before it was working again 9/24/14 - 2:20AM - hard booted 9/28/14 - 6:31PM - hard booted 9/28/14 -... More...
    (Cable TV)
  • Internet



    Time warner socks, I moved just down the street and also had my service moved. Months later I find out that i was being charged for a box which they had exchanged. after a number of calles I was assured everything was OK. a year later I discovered that time warner had turned it in to collections. What a bunch ASS HOLES. Not only does their service suck they re a Fucked up company , They ruined my credit and they can care less. Canceled my service with them. More...
    (Internet - Sponsored by DIRECPATH)
    moonlite909's Picture   moonlite909    0 Comments   Comments
  • TWC Broken Promises



    Current internet customer and ordered cable/phone to my service on 10/1/14. Scheduled appointment was for 10/4/14. On 10/3/14, TWC emailed me to contact them with a 10 digit order number. I spent over 30 minutes on the phone with them only to be told that they messed up my order and installation would not be available until 10/9/14. I have already invited people over on Sunday so I could host a football party. I have an email saved with the details and installation date of my order. I told them that was unacceptable and asked to speak to a supervisor only to be told there are no... More...
    (Cable TV)
    Dave91741's Picture   Dave91741    0 Comments   Comments
  • Automobile claim



    On or some time about 9/27/2014. A Time Warner truck was at our insured home to install a cable under the ground. While there the Time Warner truck struck our insured personal vehicle. Please have someone in your claims department contact State Farm Insurance Company 866-415-9020 Opt 2 Team 10. Reference our claim number 33-532B068 Our insured is George James, 4516 CASTLE HAYNE RD, CASTLE HAYNE, NC, 28429 More...
    (Insurance)
  • Terrible Customer Service



    Since the day I attempted to set up service with time warner cable I have had no good experience at all. To begin with I set up installation appointments 6 times before someone actually came out every time I called they had no record that I had set anything up. Didn't get anywhere until I called Best Buy. Then the installer set it up wrong nothing worked and I had to get another installer to come another day. Now I want to change my phone number because I get near constant calls for the person who last had the number. [There are currently 39 messages on my machine for someone else] and... More...
    (Cable TV)
    StephM's Picture   StephM    0 Comments   Comments
  • Internet speeds (and ping) ranging drastically



    I'm an avid PC gamer, most of the games I play are multiplayer and require good internet, and by extension, good ping. 50% of the time, I get around 35ms ping and 20mbps download speed, which is perfect for me and I have no problems. And the other half of the time my internet is almost unusable, http://puu.sh/bGxTT/86367c6e40.png (448ms ping & 4.55mbps download speed). I've tried everything and still cannot get my internet to be RELIABLE, and it's obviously something on TWC's part, considering it's not my router, or computer, and there is no in between the two... More...
    (Internet - Sponsored by DIRECPATH)
    briardes's Picture   briardes    0 Comments   Comments
  • Time Warner Driver Texting and Driving



    I was driving north on I-71 in Columbus, Ohio at about 11:30 am this morning (9/18) and a Time Warner van was a little ahead of me and in the lane to my right. I noticed that the van kept swerving over in my direction. This happened a couple of times. I decided to get ahead and away from the van. As I drove by I glanced at the TW driver and saw that he had his cell phone in this hand and in front of his face. Not safe at all!!! Does TW have a policy about driving and use of cell phones? If not, they should. I believe the Lic # was OH PIK5541. More...
    (Cable TV)
    cathstroup's Picture   cathstroup    0 Comments   Comments
  • Service installation



    I ordered a bundle for my dad a week ago. They scheduled an installation for 5 days after the order. No body showed up. I called they said some body is coming in 2 days between 10 to 11 am to install services. Nobody showed up. I called that afternoon, they said somebody is going to come that evening but again nobody showed up. I called again they said somebody is coming in another 3 days! Each time I call, I have to hold for an hour and explain things over and over. They put me on hold for long periods of time and are rude! Last time the representative was saying they will do a favor for... More...
    (Cable TV)
    nadauaNmeeko's Picture   nadauaNmeeko    0 Comments   Comments
  • Time Warner no picture Tv



    I have to say this is the worst company ever, i call on 8-21-2014 to report a problem i had no signal on my bedrooms they issue i service ticket for the next day, when the guy arrived he was late, but is ok things happen he took a look at the cables inside the house he then step out to take a look at the outside installation and came in to get his tools i say am not able to do this job some one else will have to came in and do this repairs in about a week from today i then ask what was the problem he look at me like if i was stupid and say some one from Time Warner Cable will call you... More...
    (Cable TV)
    npulido210's Picture   npulido210    0 Comments   Comments
  • Time Warner wont fix their mistake in timely manner



    Time Warner accidently cutoff my telephone, cable & internet services this morning @ 7:15 am while they were working on someone else's services. Although we informed them immediately & repeatedly they didn't believe us until after 2pm and now TWC is requiring that we wait until they have a "technician available" to restore the services, which will be over 24 hours. They made the mistake, I can live with that. I make mistakes. But they won't fix it in a timely manner. How can they think it is okay to basically let the technician off the hook for messing... More...
    (Cable TV)
    understanding's Picture   understanding    0 Comments   Comments
  • Animal Abuse



    My neighbor took pictures of the TWC guy hitting my dog with a shovel! I am infuriated because I have told them repeatedly that I need to be home when they show up....Not only are my gates locked so that nobody can just walk in but they did not call me to inform me that they were on their way to my home. I waited around for them to show up and they never called. The next day my neighbor shows my dad the pictures and told my dad that the guy hid behind his truck once he noticed he was being filmed!!!! What is wrong with this picture??? More...
    (Legal Services)
  • Overcharging after downgrading



    okee we decided that after poor programming choices to drop the TV and phone service. I have the 20 mb package. Here's the rub... everyday low price of 49.99 for 20 mb turbo(as listed on website) however for us ,since we downgraded its 79 bucks. How can that be legal. How can the downgraded price be almost 40% more than everday.. i was told because we downgraded that we cannot get any special packages..so then its not everyday low price.. either way they are Lying to us and just plain penalizing us for not wanting crappy tv. More...
    (Cable TV)
  • TWC SUCKS!!!



    I'VE BEEN WAITING ALL WEEK FOR SOMEONE TO ADDRESS MY ISSUES WITH 2 CABLE BOXES. EACH TIME TWC CLAIMS I WASN'T HOME AND DIDN'T ANSWER THE PHONE WHEN CONTACTED. I'M FED UP, PISSED OFF AND FRUSTRATED. I DIDNT WANT SATTELITE TV, I CAN'T DO ANY WORSE, AS FAR AS CUSTOMER. SERVICE GOES. THE TECHS WERE SO BUSY TRYING TO PITCH MORE SERVIVES TO ME, THEY CAN'T GET WHAT I WANT RIGHT. More...
    (Cable TV)
    24KLADY's Picture   24KLADY    0 Comments   Comments
  • TimeWarner Cable's Shady Business Tatics



    I just read a review about Time Warner Cable's shady business tactics and I agree that they are the most evil, despicable, bullying corporation I have ever dealt with. It is a shame that they have so much power. My bill is constantly increasing due to what they call late fees on services I have not yet received. When they conclude that my bill is past due they slow down my computer speed, F with my telephone, turn my picture on the television into pixels and harass me with robotic collection calls every month. Their customer service people give out conflicting answers every time I ask... More...
    (Cable TV)
  • TIME WARNER CABLE



    Im so dis pointed with TWC wores customer service EVER!!!! call to get help spoke with 4 diferent people the fourth one was nasty "TREVOR" discasting person didnt care about mi problem neither care to solve it, I deal with customer service for the last 25yrs for a HUGE corporate company & I cant beleive there is people who dont care at all to do their jo what they are been paying to do!! thank God last time I called spoke with LASHON she was so nice & helped me fix my problem finally some one care after spending 2 days & 2hrs on the phone. Trevor he even cancel my appt... More...
    (Cable TV)
    moorpark's Picture   moorpark    0 Comments   Comments
  • Time Warner Internet - Horrible Customer Service



    I recently just ordered home internet and phone service through your online process and had zero problem with that. My problem started when I chose to ask a question to one of your online staff members with the screen name "Maolemar". All I asked (and I had the transcript emailed to me) was "Do I need to wait to pick the equipment up or could I go and get it now?" I was then asked to provide my order confirmation number and my security PIN in which I happily provided. He then gave me a rundown of the services that I had ordered and I said that was correct. He then asked... More...
    (Internet - Sponsored by DIRECPATH)
    jcaughlin's Picture   jcaughlin    1 Comments   Comments
  • Partial Reward Card



    When I register for TV + Internet service, was offered for $300 reward card. I have taken screenshot of the offer and also the customer service representative confirmed multiple times that they see the notes on account saying that the 'Customer is eligible for 300$ reward'.on 7/17/2014, I received a redemption code (Q1E1V6WL8) with expiration date 8/3/2014 which leads $100 reward card. I have called the time warner cable customer service dept couple to times but no one could take action while they all agree about the $300 reward More...
    (Cable TV)
  • TWC . Very bad customer service...



    Time warner cable customer service is very basic. I called because my internet stopped working. First, I was told that the problem was related to my Motorola modem. I tried to exchange it; so I went to the nearest TWC location . It turns out that location doesn't exist in reality. The adress was never updated I guess so more people are going to suffer. Called again then was told that there is an outage in my area . I spoke to level 3 manager and he told me that teams were dispatched and working around the clock to solve to problem. He was laying to me period . A TWC van was parked... More...
    (Cable TV)
    Alias25's Picture   Alias25    0 Comments   Comments
  • Worst Company I've Ever Dealt With



    I had five different technicians that didn't show up or call. I was promised a price lock for year. Which turned into a lie. I have called customer service several times. Been treated rudely on all occasions but two. I have even been cursed at by representatives. I've been called ignorant. I was also promised a $300.00 reward card which never happened. These folks need to realize that if it wasn't for customers they would be without a job. Which many should be. I'm 52 years old and never been treated so rudely by a company. If it wasn't for a man named Zach I would... More...
    (Cable TV)
    Bombshell1's Picture   Bombshell1    0 Comments   Comments
  • Doubling bill for less service



    So I recently moved. I told them I was moving and tried to cancel/move services in a timely manner. The first rep said technicians would be out on Wed., Thurs., or Fri. at the latest. So, Friday came and I still had no service. I called again to see what was going wrong and, I thought they had straightened it out. I was told that these services are prorated, so I would not pay for the time when I did not have service. A total of two weeks passed without basic cable, and their "standard" wired internet, which is half of a billing cycle, which in turn is half of a bill. I did... More...
    (Cable TV)
    huntnificent's Picture   huntnificent    0 Comments   Comments
  • Losing more and more channels and rate rises



    We have been with Time warner for a while because of location. Over the last couple years we have lost like 7/8 channels and yet our bill continues to rise. We bought a digital tv a couple years ago because people we know were able to recieve digital channels without having to purchase a converter from thwir cable provider not Time Warner we even tried buying a router from the store because it was cheaper. And dont even get me started on their internet. This company is so greedy and hano quams about ripping off their consumers. Fortunately we have a new provider in the area which we will be... More...
    (Cable TV)
    shawnafowler's Picture   shawnafowler    0 Comments   Comments
  • Serious problems with the billing department



    I have had to make several phone call and spend hours trying to get the problem with my billing fixed and to no avail. the problem is that these associates: Tori- Employee ID 428355 and Sattie- Employee ID-383600 are rude and don't care at all about the situation that I am in with the bill. The bill they are saying is over due is not as overdue as it shows. I asked for just 1 day to pay and they said there wasn't any way to do that, this does not make any since to me. Why would you lose a customer over 1 day? More...
    (Cable TV)
    JessicaMccccc's Picture   JessicaMccccc    0 Comments   Comments
  • Bait and switch. Shame on TWC



    I'm so upset now I'm actually considering suing in small claims court. In January 2014, a rep from time warner knocked on my door. At that time I was a TWC customer but only had cable tv with them and another provider for internet. This very persuasive rep promised me a great deal. I'd pay $89.99 for their triple play 1 year HBO Free DVR for one year a samsung galaxy ( if I payed my bill on time for the following next two months). When I got my bill nothing he promised was given to me. It was a huge bill. I called them and told them I have a special needs child and a... More...
    (Cable TV)
    Msjdiaz27's Picture   Msjdiaz27    0 Comments   Comments
  • internet service



    Time Warner's cable service was horrible that I switched to Dish. I only have internet services, but that is horrible as well. I have an online class for the summer, and this continues to happen, the professors know of this issue, but it is hindering me from getting my assignments done. TWC, constantly raises the prices and have crappy connection!!! More...
    (Cable TV)
    capatterson27's Picture   capatterson27    1 Comments   Comments
  • Poor service from Intelligent home security



    I am a Time warner customer using their internet and home security service. My bad experience starts when I requested my service transfer around 5/22. I told them to I will move into my new place on 6/1. The first thing they did is to cut off my internet cable immediately on 5/23. This left me no internet in my old place. The story didn't end here. My tech. crew is supposed to come in to handle the service transfer on 6/3. The guy came in and said he cannot install the home security service at my place. He requested his supervisor to talk to me. He showed up on that evening and said he... More...
    (Home Improvement)
    iatchan's Picture   iatchan    0 Comments   Comments
  • Time Warner Cable - 5th Cable box and 5 Service Appointments in 6 weeks



    My experience with Time Warner Cable in NYC has been horrendous from the start. As of the last 6 weeks, it has only gotten worse. I am now on my 5th cable box in the past 6 weeks. I was supposed to have my 5th service appt this afternoon, because my cable is not working at all for the 100th time, however Time Warner canceled my appt. Not only did they cancel my appt, they sent someone 4 hours before the scheduled time, without calling me first. My doorman called me and I spoke with the gentleman they sent on the phone and let him know my appt was not til afternoon. He apologize for the mix... More...
    (Cable TV)
    lrw87's Picture   lrw87    0 Comments   Comments
  • Email sent at: 3:02:57 PM, 5/30/2014



    I have been most disappointed as per 3 phone calls so far . my phone was installed with a 58.95 installation fee attached which an agent Lou who handled call number 2 said would be removed, and again on transcript from my last call. Most of my dvd recordings do not work with the 2nd dvr and each recording ends 1 minute before the end of the show. All this as I explained when I lost my daughter to A.L.S. and no longer drive. this is the last try. Now my credit card has been compromised. More...
    (Advertising)
  • Not Delivering on Promise of Gift Card



    I signed up for new service back in January 2014. I was told I qualified for either at $300 gift card or a tablet. I chose the gift card. I have all of my original notes: who I spoke with, what she said, dates, confirmation numbers, etc. She told me I would get the card after 3 consecutive timely payments. I've made 5, and no card. Now their wonderful customer service people are telling me I don't qualify. I will file a complaint with the BBB and TX Public Utilities Commission if I don't get a resolution in the next 24 hours. Anyone else have this issue? I'm in... More...
    (Cable TV)
    memsley's Picture   memsley    0 Comments   Comments
  • Personal Home



    Stay away from TWCable. A person on the phone made a big deal of saying how in 6 months after receiving their package that included STARZ, you could write in for a rebate, I waited, this odd time frame hanging over my head to get it done not before the waiting period. It was then they changed the terms to get the darn $50 and i then had to almost beg customer service to get me all of the back paper work they required. Finally jumped thru all those hoops to be rejected for the rebate today via snail mail. I then called customer service and they connected me to the rewards center, who... More...
    (Cable TV)
    Fucki's Picture   Fucki    1 Comments   Comments
  • Advised they can't confirm equipment returned on very old account



    Call to arrange internet and phone service. Told initial the was an old balance but it was too old so it would be dismissed. I decided that day to call back when I had my schedule available to pick a date for set up. I call back and the csr tells me that the old Bill includes equipment changes and I have to return equipment or pay $800 . I have had TWC in forever and remember the gentleman picking equipment up from my home. A pink receipt given to me...but obviously all the years later I have no clue where receipt is and I don't have that kind money to put out for equipment I know... More...
    (Cable TV)
    Camishamcgrew's Picture   Camishamcgrew    0 Comments   Comments
  • personal services



    I have been a victim of theft. I have 4 bank accounts and every time I make a payment for any services online my information has been stolen. I went down to my local store in Radcliff ky and was told it made no difference and that I owe over 2000.00. I showed them the multiple police reports and told them that I could pay 500 every two weeks and told that this was not a option More...
    (Cable TV)
    vpmarnold1513's Picture   vpmarnold1513    0 Comments   Comments
  • Would go without service before



    This review has been resolved or replied to by this company. I signed up for new internet service with Time Warner. 2 days later, I called to change the installation date. The company asked for my Social Security Number, which I thought was odd because they didn't ask me for it when I signed up, nor did I get any type of confirmation number. Turns out, the sales person just entered some random SSN, so it didn't match. After 3 days and almost (no exaggeration) 6 hours on the phone, my installation could not be moved or cancelled because they couldn't "verify" who I was. They said I had to go to the local office, which is 25... More...
    (Cable TV)
    raven42147's Picture   raven42147    0 Comments   Comments
  • Automated Calling/Late Fees



    My family have been customers of TWC since October 2013. We have been late a few times especially during the winter season. Each time that we made any payment arrangement, we always followed through the payment and always paid well over the minimum amount. This past Monday, I on behalf of my husband, to set up a payment arrangement for Friday, May 9, 2014 for $125.00. The customer service rep said that will stop the automated calls since a payment arrangement was made. That payment arrangement didn't stop anything and even though a payment arrangement was made, we were still... More...
    (Cable TV)

Time Warner Cable Reviews By Product

 

Time Warner Cable Comments


hingham says: (6 months ago)
 0
I think your customer service sucks, unless I can get someone that works in the United States. I called 4/18 because I had a problem signing on my pc. I called TWC phone 12 times in 2 hours, didn't work, so I chatted. The 1st chat said they couldn't help and to call Microsoft/Windows, they wanted $149 to try to fix the problem. I chatted back with yet another person, I told her that TWC's phones not working. I told her my problem with my internet she said she couldn't help. After I calmed down in 20 min. I said I would do a system restore, voila within 1/2 hour working great. Now here is the stupid part, US citizens need the work, why does TWC as well as many other companies hire people from Phillipines or India to help people 5000 miles away. When I told her the TWC phones were out, she kept saying I will set up a service call, I asked for what, she said your phone, I said NO NO NO it isn't my phone it is TWC's phone was not working. Well guess what Easter Sunday the technician came to my home. I was so embarrassed. Why didn't someone tell me 5 hours sooner to do a system restore? Why do we push prompt 1 for English when they can't speak it. I am a customer in Maine, we aren't on another planet. HIRE AMERICANS



Wilhemena9 says: (11 months ago)
 0
Dear. Time Warner Cable, Inc
I hope you got my internet going now I have it now & my.
Luck is to used my internet for case I shopped on line for.
Men's fashions liked men's bell bottom jeans, 70's platform
shoes. & rock tee shirts. & I have internet to shop on line. For my business & I Liked time warner cable for.
My TV when I watch I want to watch & for my good time.
And I liked to watch older animation shows from the 70's 80's & 90's sometimes the 2000's not the 2010's.
And I switched to time warner cable. That's better for awhile & thank you. Signed nathanielharris330@yahoo.com



MrKleanso says: (12 months ago)
 0
Time Warner Cable mailed me a coupon for a free OnDemand movie. It was allegedly a 'thank you' for putting up with some shoddy service for a week, or so. We followed the instructions on the coupon, ordered the movie, went online to our account and entered the coupon code to redeem for credit. One billing cycle came and went. No statement credit. Two billing cycles came and went. Still no statement credit. I contacted Time Warner to inquire about the free-movie credit status. They couldn't find a record of it on our account. When I started to get annoyed with the customer service rep, she credited my account $5.99 against a $6.99 movie (Ain't Them Bodies Saints). If you're going to give a free credit, Time Warner Cable, give the free credit. Don't make the customer spend half an hour chasing it down. I'm wondering if this is occurring on a broader scale: Are there other Time Warner Cable customers who had a similar experience? And, if so, isn't this tantamount to fraud -- misleading a customer to order a movie under the premise that the order will be 'free,' then -- for whatever reason, intentional or otherwise -- not honoring the free credit unless the customer comes looking for it? If it's happening on a mass scale this is something that the FCC should look into.



Daywalker says: (1 year ago)
 0
Time Warner Cable does not care about anyone,but their bottom line.Without any notice the cable went off at 1:33 am with the message if you want your cable back order your digital box today. When they were feuding with CBS there was an information tape running every few minutes, that is because CBS was instructing people to change cable companies. The cable companies will never submit to the complaint of one person,but maybe it is time to send T.W.C a message. Boycott Time Warner Cable! ask yourself, HAVE YOU HAD ENOUGH OF NO CONSIDERATION BY A LARGE COMPANY? If you have BOYCOTT NOW!



Tia23 says: (1 year ago)
 0
Give up on Time Warner cable. They are impossible to deal with. Sign up for Direct TV. Use my acct number for a discount. #081779321. Great product. Great price. Great customer service.



gabriela68 says: (1 year ago)
 0
I am very very frustrated with you time warner! I can't believe its taking this long to resolve this matter The stupid stars CH is so annoying OLD movies It sucks I think I'm about to disconnect from the worst cable service ever You guys SUCK for doing this to your customers & think that by providing us with that stars CH its fine for us WELL ITS NOT!!!! We deserve to be able to watch WHAT WE PAY FOR!!!!!!



jding01 says: (2 years ago)
 0
I don't even know how to express my frustration toward TWC. I subscribed their phone service last Nov. Due to some technical issues from TWC, they could not port my old number, so they assigned me a new number. Then I received tons of calls that are not for us. We went to some stores even doctor offices, we found we could not update the phone number because someone else still owned the number. TWC recycles the number so quick (couple of months). I called TWC customer service to ask the explanation, but they first asked me to pay $40 for changing the number (of course I refused to do so and I cannot change the number again), and then TWC just disabled my phone service. I don't get call, but I cannot use the phone service anymore! I cannot believe it.

Called them, they just tried to get a service appointment with me and tried to compensate me one day for no service! No apology, no any resolution, no explanation, but arrogant. Tried to call their managers, certainly you have to talk to a voice record, and I don't think anyone will listen to it.

I said, I need their managers to look at their phone number recycle policy, and write me a letter to explain their poor service. Of course, they will not do it. No I really want to know how do they resolute customer problems?



alc927 says: (2 years ago)
 0
We live in Terre Haute, Indiana. Time Warner is the lousiest internet service around here. I am a student and I have work to do online, but Can't depend on Time Warner's service! It doesnt matter if it is raining or Not all of the sudden we lose service! There Has to be a better internet provider than they are (attempting) to provide! :(



pennybeale says: (2 years ago)
 0
YOUR CUSTOMER SERVICE IS TERRIBLE. I AM A VICTIM OF THE ECONOMY BUT I HAVE BEEN TRYING TO PAY MY BILL. I MADE ARRANGEMENTS BUT MY PAYCHECK WAS GOING TO BE LATE.I CALLED THEM TO INFORM THEM AND THEY TOLD ME I WAS GOING TO BE CUT OFF UNLESS I PAID THE BILL TODAY. I TOLD THEM MY PAY CHECK HAD NOT COME AND THEY TOLD ME THE SAME.WHAT A COMPANY!LOOKS LIKE YOUN DONT WANT THE CUSTOMERS YOU HAVE. THAT'S WHY DIRECT TV IS DOING SO WELL. I AM ASHAMED OF A COMPANY WHO DOES NOT RESPECT THEIR CUSTOMERS. OBVIOUS LY YOU ARE OUTSOURSING BECAUSE THE PERSON I TALKED TO STRUGGLED TO SPEAK ENGLISH. WAT TO GO FOR AMERICA.PENNETTE BEALE



eugien says: (2 years ago)
 +1
Time Warner Cable. Has been literally raping my wife's checking account for a month, 6x now they have tried to pay by electronic check for the account. The account has been closed for a month now. But they are still trying to collect funds from the account that does not even belong to myself and the account is paid and closed? anyone else having this kind of issues?



d112433 says: (2 years ago)
 0
Time Warner Cable service is terrible. The cost is extremely high for the services delivered. Customer Service lies and the technicians are rude. The technician did not complete my request and the Customer Service representative denied completing the work order requested. This service is so terrible until it makes me sick.



tcbennett1 says: (2 years ago)
 0
I have disconnected from Time Warner and think it was the smartest move I have done lately. I decided against a transer move to my new home because of the high monthly cable bill that the service rep did not want to try and lower. when I turned my equipment in I found out that they were still billing me even though I told the rep to stop on a certain day. Well she did not inform me that they would keep billing until the equipment was turned in and now they are not going to give me credit for that time period. I even used to work for this company a few years back and that is not how you do your loyal customers. I guess this is a lessoned well learned.



maxii says: (3 years ago)
 0
I have been with TWC since 2005,and have found this company to be the poorest in service and customer help!! I called 3 days ago to find out when my date was due because my check had posted to my account late and didnt want any interruptions(especially with the $4.99 connection fee)so I speak to a young lady who offers me 48hr extension to pay the bill,so imagine my surprise when I come home I find my cable off! So I call them and explain what as happened! I am cursed out by some woman in collections,who tells me im a liar that no one agreed to that,even though she sees notes on my account about paying it 48hrs past my due date,she then goes on to tell me that if I call again and ask for an extension I will be told no!!!! She then went on to repremand me,and I was unable to reply to her bad behavior due to the fact that I was at work on my lunch break.I did say to her whilst she was telling me off that I really need to make a part payment and go because I do have a job,she then continued to read off a piece of papers some rules and policies that I shud abide by,then she put me on hold for 20 mins before taking my payment,she also let me know that even though I had called to make sure I had no interruption,but my cable was still cut off,she would be charging me the $4.99 connection fee!!
So the next day before I went to work I decided to call and speak to a supervisor about this WOMAN,a man answered the call but sounded like he was still asleep and didnt speak very good english,so I asked him to put me through to a supervisor.He put me on hold for 20 mins then PRETENDED to be a supervisor! I said can i speak to a supervisor,not you,he said I am a supervisor,so I hung and called again!
This time I spoke to a supervisor,she asked me what the problem was,I began to explain to her that I had called earlier and felt that the way I treated was completely unprofessional,before I could explain what my problem was,she began to tell em about an greement I made with TWC and she cant change agreements!
I had mentioned nothing about any agreement,she just jumped on board some TWC train going NO WHERE!!
So I had to ask her to put me through to someone else!
The next person I spoke to just humored me,so I have decide enough is enough!
This is my most expensive bill I pay out each month and everything about the service is crap! They say you get what you pay for,I dont think so!

Con ed is lower and they dont cut you off 5 days past due,and I need lights and gas to survive,not TV!!
They act like there doing me a favor allowing me to spend $140 a month on entertainment,and in all the time Ive been with them,ive never got anything back,other than an atittude! Today I will call other companies and start a fresh,because I swear every time I call them,they completely mess up my day with there crap and lack of customer care training! I will be the 8th person I know this year to kiss goodbye to the over priced BS!
Well done TWC you ahve lost a customer you had for 7 years and you will continue to lose more!!



irisgu says: (3 years ago)
 0
The first time I was offered cable I paid the amount that I was told and a tech. came out and stated that I needed a new line because there was no cable line and so another tech. came out and another tech needed to come out because a new cable needed to be put at the outside of the building because no cable line where there. Well another tech came out and he check and stated that he did not know why the other tech could not put on the cable since there was a line and it only took this tech. maybe 15 mins. to do so. Now I move to another apartment and I gave them the new address but the day before I move I had to change the address because the apartment that I move into had had a fire and they gave the apartment to the persons in the fire and so I spoke to a person in the TWC and gave them my new address the day before they where to come out. The day they came out to connect my cable I stop the cable guy and ask him, what apartment are yu going to and he stated the old address, but with my last name on it in which I explain again the issue that had happen. The tech. call it in and I tought that the issue had been taken care of but would yu know that the tech stated that there was a problem with the line and someone else would need to come out, to make the story short I have had three tech come out with the same old address and the same old story and I still do not have cable this started on the 6th of December and now I have to wait until the 23 of December and maybe I will get my cable put on. Does anyone know of another cable company that we could get service from? I mean good service.



ps3rules360suxs says: (4 years ago)
 0
time warner is a complete rip off and made to piss people off 1 month in advance and they keep charging you the same amount every month so as of right now i should have about 22 free months don't go with time warner the ripp off of a cable company



chall534 says: (5 years ago)
 0
twc are a joke, i hate them and will change to another service. twc was voted second worst company for customer service.THE PRICES JUST KEEP GOING UP. maybe us old customers are paying for the new bundles they keep advertising on tv.its time that twc gave the old customers a break.




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