Time Warner Cable Reviews and Complaints

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Time Warner Cable Reviews

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  • canceling


     
    I am having a hard time getting TWC to cancel my service. Yesterday I stayed on hold until TWC told me my service provider would have to cancel it, so they transferred me to them. The service provider, after another long wait, told me TWC would have to cancel it. After another long wait, I had to hang up and go to work. I spent an hour waiting to cancel my service, which you can ONLY do on the phone, during an 8 hour window, 5 days a week. I'm sooo frustrated! Up until this point, I've been happy with the service, but if I come back to this side of the country, I will do... More...
    (Entertainment, Movies, Events)
    margotward's Picture   margotward    Read The Conversation   Read The Conversation

  • Fraud dept disconnect!


     
    I cannot belive this! My name is Abigail Bachman an ohio resident. I have never missed a payment for my tw internet service. I have been disconnected twice in two months due to an unknown work order to disconnect at my address! I'm furious! this weekend Im able to be home and have several meetings scheduled for work, that requires me to have internet. I was told my account is locked and being handled by the "fraud dept.". what is going on with this company! The only thing I use my internet for is email and meetings over seas. I am unable to attend my meeting today and if I am... More...
    (Cable TV)
    Abigailbachman's Picture   Abigailbachman    1 Comments   Add a Comment

  • Monopoly and I can't get rid of them!


     
    Rates are scandalously high and there are no enforceable regulations to keep them in check. Competition would offer the solution - rates historically go down at least 15% when consumers are given options - cable TV (not just Time Warner) literally has a stranglehold on consumers. Teddy Roosevelt fought against the monopolists more than a century ago - who do we turn to now? In the meantime, I'm trashing my cable boxes and going to internet TV as well as just picking up a book - More...
    (Cable TV)
    twcnycsucks's Picture   twcnycsucks    0 Comments   Add a Comment

  • Lying to customers


     
    This review has been resolved or replied to by this company. When I was moving to a new area I almost didn't want to move because TWC was the provider. Having spend what must have been days, if not weeks resolving issues over everything imaginable with them in the past.... I dreaded the move. The one thing that they are is consistant! I was quoted a price for services of $89 and a free package of movie channels for a year and then we received our first bill it reflected $149 and and additional $42 for the movie channels I have now spent 3 long calls with them and continue to be told that someone will call me. I received a second bill... More...
    (Cable TV)
    Canofworms's Picture   Canofworms    1 Comments   Add a Comment

  • Unauthorized transaction erroneous billing


     
    Time Warner Cable tells me all services are disconnected and my account is closed now but, they do see a modem still on your account. It is not supposed to be. I have copies of the communications over the last week that this was a billing error on Time Warner's part and it was being escalated to be corrected and I am supposed to be getting credited and reconnected. I was told this morning that I would be contacted by end of business today and have not been. I was told Thurs May 3 that this was being escalated and someone would contact me to get it corrected and no one has contacted me... More...
    (Cable TV)
    harleyrose1976's Picture   harleyrose1976    Read The Conversation   Read The Conversation

  • Time Warner Cable - Sub-par internet service


     
    Late February the wireless internet in my apartment would not allow me to connect to any websites. My roommates had the same problem as well. After waiting weeks for them to send a service worker over, he determined it was the update they did to their routers and forgot to mention they changed our password. After they genius' behind the scenes worked their highly intellectual magic on our network, we were now able to connect to the router, but still not the internet. After more weeks of shenanigans and failed attempts to fix our problem, TWC decided to just say it was our fault, or... More...
    (Cable TV)
    bgabe18's Picture   bgabe18    0 Comments   Add a Comment

  • TIME WARNER INTERNET BAD SERVICE AND TOO EXPENSIVE


     
    This review has been resolved or replied to by this company. I started out 2 years ago with high speed wireless at about $30.00 per month. I have been noticing an increase, but now my bill is running $47.94 a month with no changes or additions! I have two separate accounts at two different addresses and instead of catching a break for paying both bills always on time, my bills continue to go up substantially. I am ready to check with another company. Time Warner gets you in at a decent price and then raises your bill as a reward?! Most companies will actually cut you a break after you stay with their service. T Mobile is one that comes to mind.... More...
    (Cable TV)
    mustangsally03's Picture   mustangsally03    1 Comments   Add a Comment

  • internet service rarley works


     
    This review has been resolved or replied to by this company. I have had internet service, for a month and ahalf with Time Warner Cable. Now, let me tell you why I wouldn't recommend doing this to anyone. I have had evey peice of equipment changed, every lines replaced, a new outline for just internet service to be ran put in, and a Technician has been out two or three times a week. Still everytime I get on the internet I have to repower my third modum. When i called it was my modum they say is causing the problem. It's has gotten ridiculous. Robin Roberts More...
    (Internet - Sponsored by DIRECPATH)
    robinroberts22's Picture   robinroberts22    1 Comments   Add a Comment

  • No Internet,Cable and Phone Service


     
    On March 20,2012 we had lighting strike our condo. As of that day we still do not have Internet,Cable or Phone service. I contacted TWC Customer Service requesting service.Job#674832 was assigned. March 21, 2012-David (Tech)with TWC arrived,after finding that the main cables in attic was smoked and DCOM would be responsible to replace. I provided a contact Phone# since the home phone was out. 3/23/2012- called TWC Customer Service for update. No the Job#674832 was cancelled....i asked WHY? CS Rep stated a call was made to home phone * phone still dead,it said nuber has been disconnected.... More...
    (Cable TV)
    sissyaj's Picture   sissyaj    Read The Conversation   Read The Conversation

  • signal issue for over a month


     
    For over a month, I have been having a signal problem with a few changes, TWC has been to the house 3 times so far and the issue is still not resolive. I woke this morning and I had NO SIGNAL through out the house just a banner on the screen. No Cable basic or Digital. No Interenet. I was just told they could not send a service person until TOMORROW between 5-7 PM......hope to have satellie installed by then. More...
    (Cable TV)
    atari64's Picture   atari64    0 Comments   Add a Comment

  • Illegal fee for installing cable


     
    When I moved to a semirural area in upstate NY in 2010, I inquired about T-W cable, and the co. rep. told me that it would cost me $3,200 to install the actual cable outside. I declined, and they called me back and said, how about $600? I said yes, and paid it. Then I got the triple play and paid $99 a month (it has increased every year and is now up to $137); my neighbor decided to get T-W and were quoted an installation fee of $2,600 to take the cable up to his house--I told him to hold out for $600, which he did. Obviously, the am'ts T-W charges are arbitrary and possibly illegal.... More...
    (Cable TV)
    Kitty3's Picture   Kitty3    Read The Conversation   Read The Conversation

  • Constant problems and company will not help resolve "their" issues


     
    I made the mistake of leaving AT&T to allow Time Warner to provide service. Not only did they damage my house during the install, its over 9 months later and the service is not fully working. On top of this they raised my price by 300% and will not honor the "written" document I printed out when I hired them to perform the service. I have filed a lawsuit for damages and failure to provide services as hired. Everyone needs to do the same. The Court also had experienced problems similar to mine and awarded me $2,000.00 and for Time Warner to honor their price as... More...
    (Cable TV)
    itsonlyme's Picture   itsonlyme    0 Comments   Add a Comment

  • Dishonest connect charges


     
    Got the $29.99 special with the extra $2.50 for the modem box for the lap tops to get internet. Told my bill would be $33.19 everymonth after installation.Told by customer service I had to pay $75.89 for installation and first month service to the tech who installs the service.Now,I get a bill for $86.56 less than a wk TWC told me that they had received the $75.89 but another $10.66 is due.Now my bill will be $10 more every month because they didn't know the tax's in Texas. More...
    (Cable TV)
    tinytears1959's Picture   tinytears1959    0 Comments   Add a Comment

  • Irritating to attempt to use service. Y do I pay?


     
    I had cable and internet service installed back in January 2012. Well since then (4/5/12) I have had problems daily with my internet service dropping connection and rebooting. Sometimes I have to manually reboot the modem myself and takes up to 25 minutes for the connection to reestablish. Now your going to tell me that this type of service is acceptable for the cost?? I have returned my cable modem 3 times. By the third time the person who was dealing with the problem was very rude. (I suppose irritated by me complaining, but you know what, THATS WHAT YOU GET WHEN YOU WORK IN CUSTOMER... More...
    (Cable TV)
    Jaykmillz's Picture   Jaykmillz    2 Comments   Add a Comment

  • highly upset


     
    i have had major issues with this company. i set up my service in feb of 2012. gave the tech who set up my service my money order for my depoist or whateva. apparently somebody lost it, stole it whatever the case may be but my service has been interrupted 3 times b/c of this issue thats not my fault.ive spent countless hours on the phone tryin to work out this issue and get service restored. they have the security team and i guess nebody else on this case but after two months....no progress, no phone calls back, no updates, just rude cust. service tech, invaluble use of my time, cell mins,... More...
    (Cable TV)
    kyndra25's Picture   kyndra25    Read The Conversation   Read The Conversation

  • No customer service at all!!!!


     
    ive had it with time warner cable. i set my service up in feb of 2012 whe3n i moved into my first apt. and i paid the tech who came to set up my service with a money order. Some how this company lost my money order, they have no idea wheres its at. they dont know if it got lost if the tech stole it, they have cut off my service three times b/c of non payment but i told them im not making a payment til i have a vaild bill in my hand. they have gotten the security team involoved and its been two months ive been dealing with this issue and ive had it! ive probably spent a whole work day worth... More...
    (Cable TV)
    kyndra25's Picture   kyndra25    0 Comments   Add a Comment

  • Cold and Ruthless


     
    They are cold, ruthless jerks that are just there to take your money and make you pay for every stupid channel that is worthless! I lost my job and had been putting payments on my credit card to honor my contract, i fell behind just two payments and they sent me to collections and want me to pay over $2000.00 payment at once for the entire contract with no service to go with it. If you work for these creeps and you do this to someone f*ck yuo! More...
    (Cable TV)
    Amirite33's Picture   Amirite33    0 Comments   Add a Comment

  • Time Warner Cable contract unable to cancel.


     
    I belong to a homeowners association of 14 units in South Carolina and after having our Time Warner Cable service bill go from $240 per month in 2008 to almost $390 last year we looked into an alternative service provider. We first contacted Time Warner to see if they had anything available and found that they had us listed as a motel and incorporated which we are not. After many frustrating hours of phone conversations and dropped calls we decided to look elsewhere. We found that with Direct TV we could get twice as many channels and movies for almost $200 a month less then with Time... More...
    (Cable TV)
    dduck329's Picture   dduck329    0 Comments   Add a Comment

  • Poor Customer Service for Existing Customers


     
    I was interested in the triple play package from Time Warner and called customer service. Once I was able to talk to someone they informed me that I could not get the triple play package for $89.99 because I am existing customer. I expressed my disappointment with TW and asked to speak with a supervisor. The customer service rep told me talking to a supervisor would not help because they don't have the power to adjust pricing or approve pricing. I said I would still like to talk with a supervisor to express my disappointment. The rep told me they would contact me within 24 hours... More...
    (Cable TV)
    Macaroni's Picture   Macaroni    0 Comments   Add a Comment

  • Poor Customer Service to Existing Customers


     
    I was interested in the triple play package from Time Warner and called customer service. Once I was able to talk to someone they informed me that I could not get the triple play package for $89.99 because I am existing customer. I expressed my disappointment with TW and asked to speak with a supervisor. The customer service rep told me talking to a supervisor would not help because they don't have the power to adjust pricing or approve pricing. I said I would still like to talk with a supervisor to express my disappointment. The rep told me they would contact me within 24 hours... More...
    (Cable TV)
    Macaroni's Picture   Macaroni    1 Comments   Add a Comment

  • im paying for there mistake


     
    My husband and i had our cable transferred from our old house to the new one. We havent had cable since 2010. Now all of a sudden i had a detective knocking on my door trying to say i used someone elses social security number with my name to get cable. And it just so happened the social belonged to the lady that lived in this house before us, and we do not even know her. I tried going to twc myself and they refused to talk to me, said i would have to talk to the cops. I think this is very bad that they would make a mistake like this and not fix it. Identy theft is a felony and i will be... More...
    (Cable TV)
    aprater's Picture   aprater    1 Comments   Add a Comment

  • Customer Service


     
    Re: Time Warner Cable acct# 8260170090123190 From: maritza Add to Contacts To: "Burkey, Barbara" -------------------------------------------------------------------------------- hello Barbara, I appreciate your time in this matter, however, I am very disapointed in it taking what 6 months.... are you kidding me,,, no other rebate offer takes that long,,,no matter what the situation is.... how can this possibly be okay with your company,,, so it won't be mailed for another week and a half.. and then take another week to get here,,, your not... More...
    (Advertising)
    maritza51's Picture   maritza51    0 Comments   Add a Comment

  • cable tv over billing


     
    Every few months Time Warner sneaks in extra charges on my cable bill. This month the bill went from $119.52 to $141.31. The extra charges were Hdxtra and The Jewish Channel. We are not Jewish and the only person in this household is my 86 year old mother and myself. No one ordered these channels and when I called customer service they just give me a line of horse shit saying that someone must have hit the remote ordering these services but they would not remove the charges. I'm getting a bit tired of this recurring scenario. This is an ongoing trademark of Time Warner to raise... More...
    (Cable TV)
    Taffey7's Picture   Taffey7    Read The Conversation   Read The Conversation

  • cable overbilling


     
    Every few months Time Warner sneaks in extra charges on my cable bill. This month the bill went from $119.52 to $141.31. The extra charges were Hdxtra and The Jewish Channel. We are not Jewish and the only person in this household is my 86 year old mother and myself. No one ordered these channels and when I called customer service they just give me a line of horse sh*t saying that someone must have hit the remote ordering these services but they would not remove the charges. I'm getting a bit tired of this recurring scenario. This is an ongoing trademark of Time Warner to raise... More...
    (Cable TV)
    Taffey7's Picture   Taffey7    2 Comments   Add a Comment

  • Big problems here!!!


     
    on feb 1st, 2012 we ordered service for the triple play. We got 2 calls back saying our line was serviceable. I went in and payed the whole bill 10 days before hook up that way we didn't have to deal with money with the tech. On feb 10th, 2012 the tech showed up at 8am on the dot. He looks at the line at the house. gets in the truck drove down the road and came back saying he talked to his boss and he'd call me back.Then he left.. I asked the name of his boss. over 2 hours later this boss never called me so I went down to the local Presque Isle, Maine Office and talked to him.... More...
    (Cable TV)
    jdboys40's Picture   jdboys40    Read The Conversation   Read The Conversation

  • Got Lied TOO< 2 Times!!


     
    We ordered TWC Triple Bundle on Feb 1st, 2012. This would be out of the Presque Isle, Maine Office. When I called and ordered the guy told me the line was serviceable. Then we got an other call stating our line was serviceable again. So, I went to the Presque Isle, Maine Office to pay the whole bill a head of time so when the tech came on Feb 10, 2012 I wouldn't have to deal with the money then. On Feb 10, 2012 the tech shows up at 8 am sharp. He looks at the line. Then gets in his truck and goes down the road. The tech comes back. He tells me sorry I can not connect you I'll... More...
    (Cable TV)
    jdboys40's Picture   jdboys40    0 Comments   Add a Comment

  • Rate Increase


     
    I have cancelled my service effective 2/28/12 over a $13 a month rate increase. Your customer service was unable to help me, your rep ALEX argued with me and your best offer was to delete my DVR capability and the rate would only go up $8 a month. Why would I pay MORE for LESS? I have been with TWC for over 6 years, pay my bill direct debit (always on time) and even moved once taking you with me. More...
    (Cable TV)
    chhowl's Picture   chhowl    Read The Conversation   Read The Conversation

  • GOODBYE TWC


     
    I have been a TWC customer for over 6 years, pay my bill direct debit so never a late payment. Last month I received notification that my bill is increasing $13 a month. I call customer service, there is nothing they can do for me. Oh wait if I get rid of my DVR capability they can get the bill so its only $8 a month more. Now why would I pay MORE for LESS? The service rep ALEX begins to argue with me. I tell him either get me the same package at the same rate or I will go to Direct TV. He then begins to bash Direct TV, then I explain that we have Direct TV at our other house, since... More...
    (Cable TV)
    chhowl's Picture   chhowl    0 Comments   Add a Comment

  • Internet Access


     
    I called Time Warner Cable in regards to getting their services after their online search said it was not available. I have neighbors on both sides of me with in 4 or 5 telephone poles who have access to this service. Their line literally runs past my house. I was told that it would be $6000 dollars to connect us with no real explanation other than they are not required to connect us since there are not enough homes with in a specific distance. This dumbfounds me because with them already providing services to both sides of me there is no way there would ever be enough people in that... More...
    (Cable TV)
    stugny's Picture   stugny    Read The Conversation   Read The Conversation

  • new customer bad service


     
    Well I just moved to Maine from mass and just ordered twc on 1/30/12 and paid in full and just found out my service is being interrupted because the people who lived here before owed money. Well you know what twc I just went down showed my id, ss#& previous address and they said it would be taken care of but now I don't want it. U guys should look at that stuff before you give people cable and make them feel like s***. I will never do business with you again and I will tell everyone else about my experiences as well. You must lose alot of business with the way you treat your... More...
    (Cable TV)
    mrfixit's Picture   mrfixit    0 Comments   Add a Comment

  • Shady Collection


     
    completely unexpectedly, TWC disconnected my service--cable and internet. The bill was not late. I called for several hours--six times during one day--and was told that I had to speak to someone in collections. This was curious, since I owed nothing, however when I finally spoke to this person, he told me that a random audit revealed that someone who had service at this address six years ago had not paid the final bill. Therefore, service to the address was unauthorized. TWC claims that even though I am not the responsible party, that can cancel my service because of this unpaid bill.... More...
    (Cable TV)
    damnmadatcable's Picture   damnmadatcable    Read The Conversation   Read The Conversation

  • "Roommate Policy"


     
    I phoned Time Warner Cable to set up new TV and internet service last week. After selecting a package that worked for me, it came time to set up the installation date. The customer service rep then advised me that I would not be able to get service at my address because the tenant who lived at my address/apartment number...5 years ago...had an outstanding bill. They refer to this as the "roommate policy". I've never met this person, and have no connection to them aside from the fact that I live at the same address that he did. There's more. By this point, I'm... More...
    (Miscellaneous)
    goaltender1980's Picture   goaltender1980    1 Comments   Add a Comment

  • Fee increase monthly


     
    This is by far the worst it was been over the past 10 years I have been with this company. They increased my price over the past 2 months by over $20. The customer service rep Duncan was rude and prematurely ended the chat conversation thinking i have not saved it as soon as i stated i was going to contact Corporate. I simply wanted a credit for the increase for the remainder of my Promo period which i was told would not change in fees. More...
    (Cable TV)
    iratecustomer88's Picture   iratecustomer88    0 Comments   Add a Comment

  • I JUST CANCLED


     
    I have just spoken to Supervisor Eba (1535048) and Customer service rep Yolanda (YOS) about my current increase in services. For an extra $34.71 increase I can continue to have my EXACT same services that I was paying $74.24 to have. There is NO justification for me paying an EXTRA $34.71 and not receiving any ADDITIONAL programming!! I understand promos end but if there is going to be an increase make it worth my while!! These 2 individuals did NOTHING to maintain my business of 3 years and auto paying (NEVER LATE) payment history!! But I will NEVER come back to TIME WARNER for any of my... More...
    (Cable TV)
    lilpeeps4all's Picture   lilpeeps4all    1 Comments   Add a Comment

  • Very Unhappy Customer


     
    This review has been resolved or replied to by this company. I am an extremely unhappy customer. I tried to get TWC's attention today via Facebook and Twitter, and NO ONE even responded to my complaints. I had to look at other Facebook users' comments to get your name/email. I don't even know where to start. To begin with, I believe that you charge an outrageous premium for the (barely) mediocre services that you provide. The cable user interface is horrible, the internet speed (even your "turbo" speed) is sluggish, and your customer service is the worst I have ever experienced. Up until recently, you had a total monopoly... More...
    (Cable TV)
    embolina's Picture   embolina    2 Comments   Add a Comment

  • Undisclosed Fee


     
    I just found out today that TWC charges $4.99 reconnection fee every time your cable service is interrupted. I've been with them over 5 years and have never been made aware of this fee nor is it anywhere on my bill. After escalating my call to the Senior Supervisor Tammy, I was told that an insert had been placed in my bill in Feb of 2011 stating that the fee was going up from $2.99 to $4.99. An insert? Feb 2011? They disclose every single fee on their notices like the late payment fee, the service fee to have a representative come to your house, the reconnection fee for the phone... More...
    (Cable TV)
    skittlesj20's Picture   skittlesj20    Read The Conversation   Read The Conversation

  • Undisclosed Fee!


     
    I just found out today that TWC charges $4.99 reconnection fee every time your cable service is interrupted. I've been with them over 5 years and have never been made aware of this fee nor is it anywhere on my bill. After escalating my call to the Senior Supervisor Tammy, I was told that an insert had been placed in my bill in Feb of 2011 stating that the fee was going up from $2.99 to $4.99. An insert? Feb 2011? They disclose every single fee on their notices like the late payment fee, the service fee to have a representative come to your house, the reconnection fee for the phone... More...
    (Cable TV)
    skittlesj20's Picture   skittlesj20    0 Comments   Add a Comment

  • Waiting to pay my bill on hold


     
    This review has been resolved or replied to by this company. So im sitting here watching my iphone, 41 minutes have passed. I called to try to pay my bill, the automated system didnt understand me, so i got transferred to some service center abroad where they wanted to charge me an extra 1.99 to PAY MY OWN BILL. I asked for the manager after the peon couldnt speak english well enough and/or do anyting about it. Now 45 minutes in I am still wating to PAY MY BILL. Do you really want this company as one of your basic utilities servicer? Really? If you are in NYC I advise anything else ... this is ridiculous, 51 mins and counting to PAY my bill,... More...
    (Cable TV)
    vmmilea's Picture   vmmilea    1 Comments   Add a Comment

  • HORRIBLE !!!!!!


     
    i have been a customer from growing up to when i bought my house and became a customer on my own.never had i had issues with getting a decent price once my contract expired til now!! They must feel they have the best of the best and i hate to say it but the customer service people i have spoke with need to go to a class on customer service. They are rude and just right ugly. I have the same package as my parents, uncle, neighbor and a friend and we all have different prices even though we signed up about the same time. a friend just renewed hers and got everything for 89.99, i was offered... More...
    (Cable TV)
    aprilbenton's Picture   aprilbenton    0 Comments   Add a Comment

  • Customer Service Complete Failure


     
    As a former C.F.O. of Union Bank Switzerland, I believe I have some pragmatic experience in delivering quality customer service to our global clients.My experiences with Time Warner, in so far as installing a cable connection has proven that it is possible to provide the worst possible ecustomer experience due to their nefarious franchising techniques; should you wish to complain, you must first discover through the F.C.C.,what franchising authority is responsible for a specific area; given that I live reside in Queens, I pursued that detective investigation. I will assume that Tine... More...
    (Cable TV)
    oceanconveyor666's Picture   oceanconveyor666    0 Comments   Add a Comment

  • Horrible HORRIBLE


     
    This is my latest issue with TW. 1/10, I take digital box and exchange for HD box Samsung. Line expected wait 45 mins. I wait 1 hr 30 mins. Get new box, install, various prompt keys are not responding (ie menu, guide). Call TW, 10 min wait 30 min conversation. Trouble shoot. Defective box? I request technician to come to home even though Rep says I should bring in. Schedule 1/13 tech. Rep confirms. 1/12 automated call asks me to confirm 1/14 appoint! I call customer serv and schedule back original 1/13 appt. 1/13, tech comes to home with DVR BOX! Wrong box! Then tells me he can't... More...
    (Cable TV)
    DannyBoyAstoria's Picture   DannyBoyAstoria    Read The Conversation   Read The Conversation

  • Rates


     
    This review has been resolved or replied to by this company. My cable increased 11.50% over last year, after increasing 33.8% over the prior year, and 9.6% the year before that for a total increase of 63.5% and an average annual increase of 18.3%. Over that same time the CPI index increased in total 6.4% and 1.6% average per year. Internet service has increased 9% in total and 3.1% average per year. The quality of service has not increased! More...
    (Cable TV)
    rspale1's Picture   rspale1    1 Comments   Add a Comment

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tcbennett1 says: (24 hours ago)
 0
I have disconnected from Time Warner and think it was the smartest move I have done lately. I decided against a transer move to my new home because of the high monthly cable bill that the service rep did not want to try and lower. when I turned my equipment in I found out that they were still billing me even though I told the rep to stop on a certain day. Well she did not inform me that they would keep billing until the equipment was turned in and now they are not going to give me credit for that time period. I even used to work for this company a few years back and that is not how you do your loyal customers. I guess this is a lessoned well learned.



maxii says: (2 months ago)
 0
I have been with TWC since 2005,and have found this company to be the poorest in service and customer help!! I called 3 days ago to find out when my date was due because my check had posted to my account late and didnt want any interruptions(especially with the $4.99 connection fee)so I speak to a young lady who offers me 48hr extension to pay the bill,so imagine my surprise when I come home I find my cable off! So I call them and explain what as happened! I am cursed out by some woman in collections,who tells me im a liar that no one agreed to that,even though she sees notes on my account about paying it 48hrs past my due date,she then goes on to tell me that if I call again and ask for an extension I will be told no!!!! She then went on to repremand me,and I was unable to reply to her bad behavior due to the fact that I was at work on my lunch break.I did say to her whilst she was telling me off that I really need to make a part payment and go because I do have a job,she then continued to read off a piece of papers some rules and policies that I shud abide by,then she put me on hold for 20 mins before taking my payment,she also let me know that even though I had called to make sure I had no interruption,but my cable was still cut off,she would be charging me the $4.99 connection fee!!
So the next day before I went to work I decided to call and speak to a supervisor about this WOMAN,a man answered the call but sounded like he was still asleep and didnt speak very good english,so I asked him to put me through to a supervisor.He put me on hold for 20 mins then PRETENDED to be a supervisor! I said can i speak to a supervisor,not you,he said I am a supervisor,so I hung and called again!
This time I spoke to a supervisor,she asked me what the problem was,I began to explain to her that I had called earlier and felt that the way I treated was completely unprofessional,before I could explain what my problem was,she began to tell em about an greement I made with TWC and she cant change agreements!
I had mentioned nothing about any agreement,she just jumped on board some TWC train going NO WHERE!!
So I had to ask her to put me through to someone else!
The next person I spoke to just humored me,so I have decide enough is enough!
This is my most expensive bill I pay out each month and everything about the service is crap! They say you get what you pay for,I dont think so!

Con ed is lower and they dont cut you off 5 days past due,and I need lights and gas to survive,not TV!!
They act like there doing me a favor allowing me to spend $140 a month on entertainment,and in all the time Ive been with them,ive never got anything back,other than an atittude! Today I will call other companies and start a fresh,because I swear every time I call them,they completely mess up my day with there crap and lack of customer care training! I will be the 8th person I know this year to kiss goodbye to the over priced BS!
Well done TWC you ahve lost a customer you had for 7 years and you will continue to lose more!!



irisgu says: (5 months ago)
 0
The first time I was offered cable I paid the amount that I was told and a tech. came out and stated that I needed a new line because there was no cable line and so another tech. came out and another tech needed to come out because a new cable needed to be put at the outside of the building because no cable line where there. Well another tech came out and he check and stated that he did not know why the other tech could not put on the cable since there was a line and it only took this tech. maybe 15 mins. to do so. Now I move to another apartment and I gave them the new address but the day before I move I had to change the address because the apartment that I move into had had a fire and they gave the apartment to the persons in the fire and so I spoke to a person in the TWC and gave them my new address the day before they where to come out. The day they came out to connect my cable I stop the cable guy and ask him, what apartment are yu going to and he stated the old address, but with my last name on it in which I explain again the issue that had happen. The tech. call it in and I tought that the issue had been taken care of but would yu know that the tech stated that there was a problem with the line and someone else would need to come out, to make the story short I have had three tech come out with the same old address and the same old story and I still do not have cable this started on the 6th of December and now I have to wait until the 23 of December and maybe I will get my cable put on. Does anyone know of another cable company that we could get service from? I mean good service.



ps3rules360suxs says: (2 years ago)
 0
time warner is a complete rip off and made to piss people off 1 month in advance and they keep charging you the same amount every month so as of right now i should have about 22 free months don't go with time warner the ripp off of a cable company



chall534 says: (3 years ago)
 0
twc are a joke, i hate them and will change to another service. twc was voted second worst company for customer service.THE PRICES JUST KEEP GOING UP. maybe us old customers are paying for the new bundles they keep advertising on tv.its time that twc gave the old customers a break.




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