Time Warner Cable Reviews and Complaints

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Time Warner Cable Reviews

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  • Charge change

    TWC representatives approached me on a special deal on TV, Internet and phone services accepted. For just under $50.00 per month I would receive network programming, low speed internet and phone service. I have had this service since April of this year. I noticed the service quit thought it might have been from a recent storm, but when I called TWC I was told I was being changed a rental fee for the TW unit and my TV services disconnected. No one at anytime has ever told me about the monthly service fee for the TV box, nor have I paid one since April. I disconnected my phone service... More...
    (Cable TV)
    mneketin's Picture   mneketin    0 Comments   Comments
  • Time Warner Cable incompetence

    TW Cable customer service sucks in every way possible. Yesterday, I spent 45 minutes in line at their Santa Monica office trying to get a new remote to replace one that no longer worked. Finally got it, took it home, and tried to use it. The volume control, mute button, and 'last' button did not work. Tried several times resetting it up-nothing. Called TWC and spent nearly 30 minutes on hold; was finally told to follow the same procedures I'd already tried; tried them again and nothing. Customer Service person told me TWC would MAIL a new remote to me, then asked me to... More...
    (Cable TV)
    4oceanno1's Picture   4oceanno1    0 Comments   Comments
  • Termination of Service

    Towards the end of July we stopped into the local Time Warner office and asked how long our account has been paid for, we were told were paid up thru the end of August. On August 26th we visited the same office and canceled our service [we decided to start service with a local competing cable provider]. on that day the say question was asked and was told we owed nothing on our account. The customer service representative even suggested canceling our auto-pay [via a credit card] to ensure no payment for Septmeber would be processed. Low and behold at the end of the 1st week of Septmeber... More...
    (Cable TV)
    RonTiffin's Picture   RonTiffin    0 Comments   Comments
  • bad techs, different stories

    I am so mad, first of all one agent said she was giving me standard internet,phone and standard cable. This was supposed to include all fees. She told me that my cable was on and all I had to di is hook up to back of Tv. I did that but got weird channels so I called tech support and he scheduled a tech to come out. I waited all day and then I get a call from time warner that was cancelled as I needed a converter to get channels and cable was not on! I am tired of all the different prices,techs who are not trained.I should have standard cable per you agent and the last person said I get... More...
    (Home Improvement)
  • Installation

    I ordered Time Warner last week, and they were suppose to come out on Sat, granted I didn't get up in time, so when I called back and apologized they said they would send someone out. well they never did, and no one ever called.. So when I called back they would squeeze me in on Sunday. between 10-11 well that never happened. So when I called they said I was next and should nt be too much longer, but no show, when called they said they were going to schedule for thurs, AFTER I sat around all day on sunday. & they only told me that because I called in. So yesterday they called me... More...
    (Cable TV)
  • TWC Internet service and billing issues

    I don't understand why we have so many internet issues with TWC. We even purchased our own better equipment and still have trouble with our service. It started when they took like $10 off our bill and neglected to advise that they were slowing the internet down a bit to make up the difference. Then, for the past year, we have had to call monthly about the monthly increases in our bill without making any changes in the service! I just don't understand how the reps can tell me what my bill will be FOR THE YEAR and the very next month, there is another increase. No one knows... More...
    (Cable TV)
    Lindaszoo's Picture   Lindaszoo    0 Comments   Comments
  • Billing

    Called twc in April 2015 because I continued to recieve higher and higher bills with no change in service,,,,November 2013- $158.00 to December 2014 -$193.00. After speaking to customer service they agreed to lower my bill to $133.00 for a year. I received bills for April, May, June for $133.11 and a bill for July for $132.51. My new August bill is for $154.21. I spoke to customer service today and they offered no help just that they had done an internal audit and I had been billed incorrectly even though I had not changed any service. TWC... I would like them to stand by THEIR... More...
    (Cable TV)
  • Weak Signal Strength

    I have had an ongoing problem with all my services since June. It is all in your computer notes. Basically I have had two requests and escalation tickets sent in but have not been contacted. You are supposed to run a new line (Drop bury) to correct a weak signal connection. My lines are marked but no one has come to do the construction work, I have talked with over 10 reps and 2 supervisors. I am just about out of options and will have to cancel my service soon unless this situation is resolved. I have been a customer over 25 years with TWC and this is the worst and most frustraing... More...
    (Cable TV)
  • No Show Service Call!

    I have been having internet service issues with Time Warner Cable since I started using their services. Because I have worked in customer service myself, I try each time I call, to be very patient with their customer service staff because most of the time, it is not their fault. However, my patience has RUN OUT!!! I am paying for High Speed Internet and should be getting at least 30mbps. However, my speed ranges between 5 & 6mbps! Are you kidding me?? Each time I call TWC, someone that cannot speak English reads their script and goes through the exact same process as the one before.... More...
    (Internet - Sponsored by DIRECPATH)
    Dtl1958's Picture   Dtl1958    0 Comments   Comments
  • Unfair Service Cutoff

    To Whom It May Concern: Let me begin by saying I have been a satisfied customer of Time Warner Cable since January 2003 in the Sandhills of NC. Prior to that I was a TWC customer for 7 years in Raleigh, NC. My husband was a TWC customer in upstate NY for years. We have cable television, internet and telephone services. Our monthly payments have been drafted through my husband’s debit card consistently on the first 4 days of the month for at least the past year. Unfortunately, the magnetic strip on his debit card came off and he received a new one, with new numbers. Three other... More...
    (Credit Cards, Finance, Banks)
    johnroberts's Picture   johnroberts    0 Comments   Comments
  • Internet cable company

    Time warner cable... So I'm in a gas station bathroom and getting drinks for my fiancé and little boy a time warner vehicle pulls up beside mine... The guy (Matthew Nash) leans in my window asks my wife about our tree service advertised on my vehicle she gives him a card.... He says maybe he can cum by hook her up with sum cable and a little something extra if she was "down for sum fun" he later proceeds to text her naked pix if his genitals..... I have the pix of him in his work shirt in vehicle and of his penis he's sending my fiancé telling her he... More...
    (Cable TV)
  • TKT # 21636682

    Sound and picture cutting in and out on cable TV.I reported this issue to your tech-support on July 22nd,but have not heard any word since.They want to bury a new ground wire when they did so several years ago but never connected it to anything.Now I have a signal issue they refuse to address until a new wire is buried.When they buried the last ground wire they cut my irrigation cables several times resulting in a huge water bill,but left the new cable coiled up beside my house next to the LG&E meter.I have called 6 times to 1-800-715-1774 but cannot get anyone to answer or to call back More...
    (Cable TV)
  • Time Warner Cable PLEASE FIX MY BILL

    I was having issues getting my new IP phone to work and I called TIME WARNER to see what might be the issue. The lady on the line upgraded my basic internet to turbo temporarily and it began to work. She said the up grade would be an additional $14 which I agreed to. My billing had been around the $125 range before that. The next billing cycle my bill went to over $300.00. I called and after lengthy holds, disconnects and transfers I was told that they realized that the girl that added the turbo upgrade did not apply my discounts for having 3 services with them. Therefore they would have... More...
    (Cable TV)
    Ishudnbhere's Picture   Ishudnbhere    0 Comments   Comments
  • Charged even though I was not in the residence

    Okay so apparently I've been getting billed for a time I was no longer in the state. In fact, I had cancelled the payment for what I believed were future charges but that doesn't seem to be the case. I only recently came to find out that I was being charged (through a spam filtered e-mail of all things) because on a previous occasion the company failed to retrieve my account information for me to see. My account log in was reset three times to no avail so i told them to just stop the payment. A few months later, I'm still getting charged. Now I'm deployed overseas and... More...
    (Cable TV)
  • Cable TV lines moved within house

    I called and scheduled to have two lines in my house moved to a different location. On Saturday morning the first guy came very nicely dressed. Looked like he had not done any work at all that day. We told him what we wanted and he looked under our house and then went to his truck. A short time later he came back to tell us he forgot his drill and needed to reschedule. He goes back to his truck and tells his boss we were real busy and needed to leave and that we needed to reschedule. We watched out the window and saw a female friend of his drive up into our driveway and he goes out to... More...
    (Cable TV)
    scoggins's Picture   scoggins    0 Comments   Comments
  • Cable tv

    Cable TV, for 3 or 4 years ,that's rite Years I have called TWC complaining that my picture will start Pixialating at night mostly ,so bad that I can't watch tv, and yes it happens on all channels, TWC continues to send an inside tech ,to check all connections ,like were all dummies, instead of checking the Main Pole Cable for cracks , worn areas, or trees laying on the cable,. and the No-customer Service is down right Pathetic, I have even written a letter to their office in the DFW Metroplex Area, and it still does no good, . TWC must be making a fortune ,because they can... More...
  • Time Warner Cable Customer Service/Billing

    I do not know homany times I hace contact the Corporate Office about this and they are still doing the same thing, I had my bill reduced &160, had my cabe box taken out and again the bill is $297 and they are charging me for the Mayweather fight and I did even get it but they said it would be credited and nothing had been done, I have called and asked for a Manager and was denied unless I gave up my information. CSR are rude condisending and the Payment Center CSR Keidrea was just outrageous this is who you have represent your company "NOT" so once againI wil be contacting the... More...
    (Cable TV)
  • Extremely rude customer service supervisor

    Called to check status of bill adjustment made with out my knowing. 4/10/15 bill 86.50. 5/10/15 bill 187.5O. Asked to speak to a supervisor who in return was extremely rude; stating he has been in customer service for 14 years and basically calling me a liar. Stated he would recall or pull my previous call with the time warner agent, but it would not make a difference and I needed a court subpoena to hear as well. Extremely disappointed and upset with the service and outcome. More...
    (Cable TV)
  • equipment not working properly for months

    We have called, spent alot of time explaining and re-explaining issue of equipment not working properly since Dec (it is now may). Support had told us new remote in the mail, never showed. Sent empty boxes for us to return equipment with no replacements. We have explained MANY times the issue of having to be in a particular position JUST TO CHANGE THE CHANNEL, it locks up in demand EVERYTIME. We are now requesting all new equipment only to get yet MORE call backs wanting to know the issue. Our bill has been paid on time EVERYTIME. We should be considered top customers! We should get SOME... More...
    (Cable TV)
    mheckel's Picture   mheckel    0 Comments   Comments
  • Time Warner Repair and Billing Service

    Service in Fayetteville, NC is awful!!! A technician left me a note on the door telling me I missed my appointment AFTER I answered the phone and AFTER I waved at him to let him know that I was home. He did not bother to even tell me he was leaving. I thought he was fixing something outside. This is after 5 months of having a DVR that did not record, all while l was paying $270.00 per month for "Signature Home". The solution within this 5 month period: a broken box. a fix outside AND a box that the supervisor told me to turn off every time that I wanted to delete something.... More...
    (Cable TV)
    JeanCott's Picture   JeanCott    0 Comments   Comments
  • Time Warner Cable Service

    I am a very unhappy customer. After being a loyal insight customer for over ten years, I have had nothing but billing problems to laggy internet with you Time Warner Cable. In the two years I have had the pleasure of dealing with your company, I have lost customers due to internet stability, and when I reached my end I contacted Cincinnati bell and tested your internet service against there speed. After reaching out one last time for your company to at least fix the internet speed or make it Competitive with your competition to keep my business. Do you know what I was told? I would have to... More...
    (Cable TV)
    Hoehn's Picture   Hoehn    0 Comments   Comments

    Time Warner Cable needs to be SHUT DOWN! The are the most horrific company ever to be established on planet earth. The need to be given a negative negative. It is sad they have to harass people for a past due amount in 2013 that WAS taken care of. Oh but wait, no here in 2015 they say, TWC, that I did not take care of that bill. They want me to pay. Hell to the No! The reps are confused. They ALL tell you different scenarios about the service. Company needs to SHUT DOWN, schedule a convention, retrain, retrain, retrain. Then see if they get it right. GOOD RIDDENS TO BAD RUBBISH! More...
    (Cable TV)
    Bookworm's Picture   Bookworm    0 Comments   Comments
  • they going back on there word

    I called back in march ask them if they serviced a house we wanted to buy.they said they needed to send out a survey crew. So they called me back. They said yes they can put cable in. I set up the appointment for april 15, they we werent closing on our house until the 17. So had to change the appointment to april 19. They came to install and said there was no port.I was told by 3 different representatives They could put the cable in. The closes port is .2 miles away. Im trying to get them to run the cable like they said they would. Very frustrated.my daughter has alot of homework she has to... More...
    (Cable TV)

    I am a longtime customer of TWC. I received a letter dated Feb. 12,2015 that informed me that I was nearing an end to my original promo agreement and that there would be a new offer (just a little more than my current bill) if I would stay on with them. I agreed. After only one month of being billed per the agreement TWC hiked my bill by 55.00, no services changes, no extras, nothing! I called to get things resolved and I got no explanation or solution, I even had one agent tell me it was for a bill that I did not pay from over a year ago. I have no past balances with TWC!!! I was... More...
    (Cable TV)
    ABRAXASMAN's Picture   ABRAXASMAN    0 Comments   Comments

Time Warner Cable Reviews By Product


Time Warner Cable Comments

Tracy12 says: (4 months ago)
We just went back to twc the tech came out and he broke are tv and are hdmi cable I called them the next day they told me the claims dept will call me in 3 to 4 business days and now they have not got back to me I call 2 times a week and the customer service rep says they say it is in claim status which they should have called u back when I call it's the same bs I'm calling bbb on them this is ridiculous .

caroll says: (8 months ago)
TWC has poor customer Service. They quoted me a rate for my Internet/Phone/Cable and have the notes on the account and yet will not honor it. I have filed a complaint with the BBB and plan on cancelling in the near future

Godsluv24 says: (8 months ago)
TWC stinks, they lie, add things onto your bill, promise you one price and a couple of months later your bill goes up. I have cable, internet and phone.They had my cell phone for a contact number. I tried to go on facebook and TWC pay my bill page kept popping up when I tried to go to the nxt page or back, now my cell phone has a virus and it is avtinv weird.

hingham says: (1 year ago)
I think your customer service sucks, unless I can get someone that works in the United States. I called 4/18 because I had a problem signing on my pc. I called TWC phone 12 times in 2 hours, didn't work, so I chatted. The 1st chat said they couldn't help and to call Microsoft/Windows, they wanted $149 to try to fix the problem. I chatted back with yet another person, I told her that TWC's phones not working. I told her my problem with my internet she said she couldn't help. After I calmed down in 20 min. I said I would do a system restore, voila within 1/2 hour working great. Now here is the stupid part, US citizens need the work, why does TWC as well as many other companies hire people from Phillipines or India to help people 5000 miles away. When I told her the TWC phones were out, she kept saying I will set up a service call, I asked for what, she said your phone, I said NO NO NO it isn't my phone it is TWC's phone was not working. Well guess what Easter Sunday the technician came to my home. I was so embarrassed. Why didn't someone tell me 5 hours sooner to do a system restore? Why do we push prompt 1 for English when they can't speak it. I am a customer in Maine, we aren't on another planet. HIRE AMERICANS

Wilhemena9 says: (2 years ago)
Dear. Time Warner Cable, Inc
I hope you got my internet going now I have it now & my.
Luck is to used my internet for case I shopped on line for.
Men's fashions liked men's bell bottom jeans, 70's platform
shoes. & rock tee shirts. & I have internet to shop on line. For my business & I Liked time warner cable for.
My TV when I watch I want to watch & for my good time.
And I liked to watch older animation shows from the 70's 80's & 90's sometimes the 2000's not the 2010's.
And I switched to time warner cable. That's better for awhile & thank you. Signed nathanielharris330@yahoo.com

MrKleanso says: (2 years ago)
Time Warner Cable mailed me a coupon for a free OnDemand movie. It was allegedly a 'thank you' for putting up with some shoddy service for a week, or so. We followed the instructions on the coupon, ordered the movie, went online to our account and entered the coupon code to redeem for credit. One billing cycle came and went. No statement credit. Two billing cycles came and went. Still no statement credit. I contacted Time Warner to inquire about the free-movie credit status. They couldn't find a record of it on our account. When I started to get annoyed with the customer service rep, she credited my account $5.99 against a $6.99 movie (Ain't Them Bodies Saints). If you're going to give a free credit, Time Warner Cable, give the free credit. Don't make the customer spend half an hour chasing it down. I'm wondering if this is occurring on a broader scale: Are there other Time Warner Cable customers who had a similar experience? And, if so, isn't this tantamount to fraud -- misleading a customer to order a movie under the premise that the order will be 'free,' then -- for whatever reason, intentional or otherwise -- not honoring the free credit unless the customer comes looking for it? If it's happening on a mass scale this is something that the FCC should look into.

Daywalker says: (2 years ago)
Time Warner Cable does not care about anyone,but their bottom line.Without any notice the cable went off at 1:33 am with the message if you want your cable back order your digital box today. When they were feuding with CBS there was an information tape running every few minutes, that is because CBS was instructing people to change cable companies. The cable companies will never submit to the complaint of one person,but maybe it is time to send T.W.C a message. Boycott Time Warner Cable! ask yourself, HAVE YOU HAD ENOUGH OF NO CONSIDERATION BY A LARGE COMPANY? If you have BOYCOTT NOW!

Tia23 says: (2 years ago)
Give up on Time Warner cable. They are impossible to deal with. Sign up for Direct TV. Use my acct number for a discount. #081779321. Great product. Great price. Great customer service.

gabriela68 says: (2 years ago)
I am very very frustrated with you time warner! I can't believe its taking this long to resolve this matter The stupid stars CH is so annoying OLD movies It sucks I think I'm about to disconnect from the worst cable service ever You guys SUCK for doing this to your customers & think that by providing us with that stars CH its fine for us WELL ITS NOT!!!! We deserve to be able to watch WHAT WE PAY FOR!!!!!!

jding01 says: (2 years ago)
I don't even know how to express my frustration toward TWC. I subscribed their phone service last Nov. Due to some technical issues from TWC, they could not port my old number, so they assigned me a new number. Then I received tons of calls that are not for us. We went to some stores even doctor offices, we found we could not update the phone number because someone else still owned the number. TWC recycles the number so quick (couple of months). I called TWC customer service to ask the explanation, but they first asked me to pay $40 for changing the number (of course I refused to do so and I cannot change the number again), and then TWC just disabled my phone service. I don't get call, but I cannot use the phone service anymore! I cannot believe it.

Called them, they just tried to get a service appointment with me and tried to compensate me one day for no service! No apology, no any resolution, no explanation, but arrogant. Tried to call their managers, certainly you have to talk to a voice record, and I don't think anyone will listen to it.

I said, I need their managers to look at their phone number recycle policy, and write me a letter to explain their poor service. Of course, they will not do it. No I really want to know how do they resolute customer problems?

alc927 says: (3 years ago)
We live in Terre Haute, Indiana. Time Warner is the lousiest internet service around here. I am a student and I have work to do online, but Can't depend on Time Warner's service! It doesnt matter if it is raining or Not all of the sudden we lose service! There Has to be a better internet provider than they are (attempting) to provide! :(

pennybeale says: (3 years ago)

eugien says: (3 years ago)
Time Warner Cable. Has been literally raping my wife's checking account for a month, 6x now they have tried to pay by electronic check for the account. The account has been closed for a month now. But they are still trying to collect funds from the account that does not even belong to myself and the account is paid and closed? anyone else having this kind of issues?

d112433 says: (3 years ago)
Time Warner Cable service is terrible. The cost is extremely high for the services delivered. Customer Service lies and the technicians are rude. The technician did not complete my request and the Customer Service representative denied completing the work order requested. This service is so terrible until it makes me sick.

tcbennett1 says: (3 years ago)
I have disconnected from Time Warner and think it was the smartest move I have done lately. I decided against a transer move to my new home because of the high monthly cable bill that the service rep did not want to try and lower. when I turned my equipment in I found out that they were still billing me even though I told the rep to stop on a certain day. Well she did not inform me that they would keep billing until the equipment was turned in and now they are not going to give me credit for that time period. I even used to work for this company a few years back and that is not how you do your loyal customers. I guess this is a lessoned well learned.

maxii says: (4 years ago)
I have been with TWC since 2005,and have found this company to be the poorest in service and customer help!! I called 3 days ago to find out when my date was due because my check had posted to my account late and didnt want any interruptions(especially with the $4.99 connection fee)so I speak to a young lady who offers me 48hr extension to pay the bill,so imagine my surprise when I come home I find my cable off! So I call them and explain what as happened! I am cursed out by some woman in collections,who tells me im a liar that no one agreed to that,even though she sees notes on my account about paying it 48hrs past my due date,she then goes on to tell me that if I call again and ask for an extension I will be told no!!!! She then went on to repremand me,and I was unable to reply to her bad behavior due to the fact that I was at work on my lunch break.I did say to her whilst she was telling me off that I really need to make a part payment and go because I do have a job,she then continued to read off a piece of papers some rules and policies that I shud abide by,then she put me on hold for 20 mins before taking my payment,she also let me know that even though I had called to make sure I had no interruption,but my cable was still cut off,she would be charging me the $4.99 connection fee!!
So the next day before I went to work I decided to call and speak to a supervisor about this WOMAN,a man answered the call but sounded like he was still asleep and didnt speak very good english,so I asked him to put me through to a supervisor.He put me on hold for 20 mins then PRETENDED to be a supervisor! I said can i speak to a supervisor,not you,he said I am a supervisor,so I hung and called again!
This time I spoke to a supervisor,she asked me what the problem was,I began to explain to her that I had called earlier and felt that the way I treated was completely unprofessional,before I could explain what my problem was,she began to tell em about an greement I made with TWC and she cant change agreements!
I had mentioned nothing about any agreement,she just jumped on board some TWC train going NO WHERE!!
So I had to ask her to put me through to someone else!
The next person I spoke to just humored me,so I have decide enough is enough!
This is my most expensive bill I pay out each month and everything about the service is crap! They say you get what you pay for,I dont think so!

Con ed is lower and they dont cut you off 5 days past due,and I need lights and gas to survive,not TV!!
They act like there doing me a favor allowing me to spend $140 a month on entertainment,and in all the time Ive been with them,ive never got anything back,other than an atittude! Today I will call other companies and start a fresh,because I swear every time I call them,they completely mess up my day with there crap and lack of customer care training! I will be the 8th person I know this year to kiss goodbye to the over priced BS!
Well done TWC you ahve lost a customer you had for 7 years and you will continue to lose more!!

irisgu says: (4 years ago)
The first time I was offered cable I paid the amount that I was told and a tech. came out and stated that I needed a new line because there was no cable line and so another tech. came out and another tech needed to come out because a new cable needed to be put at the outside of the building because no cable line where there. Well another tech came out and he check and stated that he did not know why the other tech could not put on the cable since there was a line and it only took this tech. maybe 15 mins. to do so. Now I move to another apartment and I gave them the new address but the day before I move I had to change the address because the apartment that I move into had had a fire and they gave the apartment to the persons in the fire and so I spoke to a person in the TWC and gave them my new address the day before they where to come out. The day they came out to connect my cable I stop the cable guy and ask him, what apartment are yu going to and he stated the old address, but with my last name on it in which I explain again the issue that had happen. The tech. call it in and I tought that the issue had been taken care of but would yu know that the tech stated that there was a problem with the line and someone else would need to come out, to make the story short I have had three tech come out with the same old address and the same old story and I still do not have cable this started on the 6th of December and now I have to wait until the 23 of December and maybe I will get my cable put on. Does anyone know of another cable company that we could get service from? I mean good service.

ps3rules360suxs says: (5 years ago)
time warner is a complete rip off and made to piss people off 1 month in advance and they keep charging you the same amount every month so as of right now i should have about 22 free months don't go with time warner the ripp off of a cable company

chall534 says: (6 years ago)
twc are a joke, i hate them and will change to another service. twc was voted second worst company for customer service.THE PRICES JUST KEEP GOING UP. maybe us old customers are paying for the new bundles they keep advertising on tv.its time that twc gave the old customers a break.

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