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Time Warner Cable Reviews

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  • Poor service

    I recently canceled services after moving to a new home. When I called Spectrum to cancel services, I requested the option to mail my equipment to Spectrum and was told that I should deliver the equipment to a Spectrum location since I was local. After a week of trying, I contacted Spectrum again and explained that I was unable to make it to a Spectrum location during business hours as my work hours made it impossible. Once again, I requested to mail my equipment. I was told that I could mail the equipment, but Spectrum would not send me boxes since my account was already closed. I... More...
    (Cable TV)
    FBooker's Picture   FBooker    0 Comments   Comments
  • charge my for reciever doesn't exist

    I get cable service two months a go and at the time of the installation , the technician told me in my order i have two receivers i told him i just need one he said no problem i will return the other to the warehouse, now i call the costumer service 3 times and they said the investigation said that i have the receiver and i have to pay for it on mi bill well they told my they will send a technitian to my apt to make sure the receiver is not with my but he never appear please open investigation about this scam thank my account #84483007465409777234 More...
    (Cable TV)
  • high price and deceptive billing

    i live in san antonio tx and i have been using internet for 3 years with time warner from 2014-2017. I paid about $50-60 dollar per month and when it raise to $80 I contacted the time warner to cancel it. It appears that there is special promotion for new customer and i did not feel like paying such high price for internet. customer representative apologized and lowered to rate to $60. After few months my rates increased to $90 per month. I got angry esp since time warner was offering 29.95 for both TV and internet for new customer. I contacted the representative and this time they told me... More...
    (Cable TV)
    jongan73's Picture   jongan73    0 Comments   Comments
  • Bogus Account debt collection

    I received a call from a collection agency who told me that Time Warner says I owe over $700 for an account in a residence almost 90 miles from where I live. I contacted time warner/Spectrum by phone and they claim that I do owe them $748. I already had an account with them for the past two years, so they already had all my information. I never authorized another account, never signed for it. They never contacted me in any way, never ran a credit check, never even provided any proof this other account ever existed. But I am supposed to pay them anyway based on a phone call. Or... More...
    (Cable TV)
  • unsafe Sprctrum driver

    I contacted you last year about a very unsafe Spectrum Van driver. My wife runs into this idiot several times a week going north on Custer Road in Plano, Texas, through Frisco, Texas and then into McKinney, Texas. He is an accident looking for a place to happen by tailgating cars, going from one lane to another without signaling and speeding. In doing all of that, he constantly cuts people off. Where you might be concerned is that when (not if) he has an accident with all of those witnesses on the road, your company could be sued for millions of dollars. The number on his Spectrum van is... More...
  • Bad driver

    Today on congress st portland maine a twc driver with vetran plate #85980 cut me off and almost caused an accident when i tried to pull up to him to see if he would acknoledge he flipped me off very unprofessional...i tried calling twc 3 times and was transfed and kept on hold for 15 min so thats why the email my email for a response is colemanwalsh1388@gmail.com thank u More...
    (Cable TV)
  • Spectrum, rude and hostile customer service, vengeful

    Called TWC/Spectrum to cancel service @ current home and set up wi-fi @ new home. Wifi had been set by by a pleasant rep, then transferred to a hostile rep who claimed the first rep never set up the new home wi-fi even though I had an e-mail to confirm. She then immediately discontinued my services even though I didn't want it D/C for 2 weeks. Then 1 hour on phone to get it reconnected and want to charge me, even though it was their hostile rep to discontinue it. Will not let anyone speak to a "manager". I assume there is no such thing as a manager since all employees go... More...
    (Cable TV)
    matth049's Picture   matth049    0 Comments   Comments
  • Modem

    7 years ago I spoke to a Time Warner cable when I requested the an increase in speed service. The rep told me that they could send me a better modem which would not add any cost to my monthly bill. A modem was sent, which I did not use as mine was just fine, Despite the fact Time Warner knew I was not using their modem, I noticed that there was a monthly use charge for the modem. I used my own modem but was continually billed monthly for the TM modem modem. Weeks ago I called to speak to a rep about these charges. I spent an afternoon being connected to... More...
    (Internet - Sponsored by DIRECPATH)
  • Total Worthless Customer Service

    TWC/Spectrum-Total Worthless Customer/Service After 2 years, my bank changed my credit card number as a fraud prevention act. I immediately provided the new account number to not incur any issues with the auto pay and am assured we are good to go, 4 months in a row I receive a call threatening to stop my service. 4 months in a row I speak with Total Worthless Customer/Service and am told they have the correct credit card number do not know why I have had these issues and again I am assured that %u201Cthis time it is fixed%u201D! Note: at no time did management get involved- so the 64... More...
    (Cable TV)
    TWC1212017's Picture   TWC1212017    0 Comments   Comments
  • Time Warner Cable/Spectrum

    Time Warner/Spectrum has spent the last week telling me how every single piece of equipment I own is broken. My cell phone, my laptop, my desktop, my ethernet cables, my routers, my phone adapter, my modems, even my ethernet cables. I bought 2 new modems just to entertain them, and they each came with a new ethernet cable, which Time Warner/Spectrum proceeded to also claim are defective... So just to make that clear: 2 brand new modems, and 2 brand new ethernet cables were declared faulty by Time Warner/Spectrum. Their solution was to buy a fourth modem and test that again. I've had... More...
    (Internet - Sponsored by DIRECPATH)
  • Bad driver

    On my way to work this morning in San Antonio, TX, I was unable to get the 800 number to call but I got his vehicle number 212160. This TWC van driver was in such a hurry that as he cut through morning rush hour traffic near the airport, he nearly caused wbat would have been a multiple car accident at the 281 & Nakamo exit. If you are driving a company vehicle, you need to be courteous and responsible dude. More...
    (Cable TV)
    K8edidnot's Picture   K8edidnot    0 Comments   Comments
  • "FREE GIFT" was a SCAM!!!

    I received an email from Time Warner asking me to complete a brief survey regarding their service, for which in return, I would receive a free gift. I selected one of the available free gifts and agreed to pay only for the shipping via credit card. About a month later I found $250 charged to my account for that "FREE GIFT" I contacted my credit card company and they said that this is not just a one-time purchase but would be an ongoing monthly fee!! What?!? WTH happened to my "FREE GIFT?" This is unbelievable.... More...
    (Cable TV)
  • Agent VERY Rude

    This lady agent was Extremely Rude, Her name is Alana, her TimeWarner ID# GJE i asked for rates, she raised her voice and even interrupted me few times, i asked for manager, she refused i insisted for manager, she put me on hold than said i can't speak to manager and she's the only one i asked if manager can call me back, she refused the option! top it off she kept saying you want to disconnect or not disconnect or not ... More...
    (Cable TV)
  • bad techs, different stories

    I am so mad, first of all one agent said she was giving me standard internet,phone and standard cable. This was supposed to include all fees. She told me that my cable was on and all I had to di is hook up to back of Tv. I did that but got weird channels so I called tech support and he scheduled a tech to come out. I waited all day and then I get a call from time warner that was cancelled as I needed a converter to get channels and cable was not on! I am tired of all the different prices,techs who are not trained.I should have standard cable per you agent and the last person said I get... More...
    (Home Improvement)
  • Installation

    I ordered Time Warner last week, and they were suppose to come out on Sat, granted I didn't get up in time, so when I called back and apologized they said they would send someone out. well they never did, and no one ever called.. So when I called back they would squeeze me in on Sunday. between 10-11 well that never happened. So when I called they said I was next and should nt be too much longer, but no show, when called they said they were going to schedule for thurs, AFTER I sat around all day on sunday. & they only told me that because I called in. So yesterday they called me... More...
    (Cable TV)
  • TWC Internet service and billing issues

    I don't understand why we have so many internet issues with TWC. We even purchased our own better equipment and still have trouble with our service. It started when they took like $10 off our bill and neglected to advise that they were slowing the internet down a bit to make up the difference. Then, for the past year, we have had to call monthly about the monthly increases in our bill without making any changes in the service! I just don't understand how the reps can tell me what my bill will be FOR THE YEAR and the very next month, there is another increase. No one knows... More...
    (Cable TV)
    Lindaszoo's Picture   Lindaszoo    1 Comments   Comments
  • Billing

    Called twc in April 2015 because I continued to recieve higher and higher bills with no change in service,,,,November 2013- $158.00 to December 2014 -$193.00. After speaking to customer service they agreed to lower my bill to $133.00 for a year. I received bills for April, May, June for $133.11 and a bill for July for $132.51. My new August bill is for $154.21. I spoke to customer service today and they offered no help just that they had done an internal audit and I had been billed incorrectly even though I had not changed any service. TWC... I would like them to stand by THEIR... More...
    (Cable TV)
  • Weak Signal Strength

    I have had an ongoing problem with all my services since June. It is all in your computer notes. Basically I have had two requests and escalation tickets sent in but have not been contacted. You are supposed to run a new line (Drop bury) to correct a weak signal connection. My lines are marked but no one has come to do the construction work, I have talked with over 10 reps and 2 supervisors. I am just about out of options and will have to cancel my service soon unless this situation is resolved. I have been a customer over 25 years with TWC and this is the worst and most frustraing... More...
    (Cable TV)
  • No Show Service Call!

    I have been having internet service issues with Time Warner Cable since I started using their services. Because I have worked in customer service myself, I try each time I call, to be very patient with their customer service staff because most of the time, it is not their fault. However, my patience has RUN OUT!!! I am paying for High Speed Internet and should be getting at least 30mbps. However, my speed ranges between 5 & 6mbps! Are you kidding me?? Each time I call TWC, someone that cannot speak English reads their script and goes through the exact same process as the one before.... More...
    (Internet - Sponsored by DIRECPATH)
    Dtl1958's Picture   Dtl1958    0 Comments   Comments
  • Unfair Service Cutoff

    To Whom It May Concern: Let me begin by saying I have been a satisfied customer of Time Warner Cable since January 2003 in the Sandhills of NC. Prior to that I was a TWC customer for 7 years in Raleigh, NC. My husband was a TWC customer in upstate NY for years. We have cable television, internet and telephone services. Our monthly payments have been drafted through my husband’s debit card consistently on the first 4 days of the month for at least the past year. Unfortunately, the magnetic strip on his debit card came off and he received a new one, with new numbers. Three other... More...
    (Credit Cards, Finance, Banks)
    johnroberts's Picture   johnroberts    0 Comments   Comments
  • Internet cable company

    Time warner cable... So I'm in a gas station bathroom and getting drinks for my fiancé and little boy a time warner vehicle pulls up beside mine... The guy (Matthew Nash) leans in my window asks my wife about our tree service advertised on my vehicle she gives him a card.... He says maybe he can cum by hook her up with sum cable and a little something extra if she was "down for sum fun" he later proceeds to text her naked pix if his genitals..... I have the pix of him in his work shirt in vehicle and of his penis he's sending my fiancé telling her he... More...
    (Cable TV)
  • TKT # 21636682

    Sound and picture cutting in and out on cable TV.I reported this issue to your tech-support on July 22nd,but have not heard any word since.They want to bury a new ground wire when they did so several years ago but never connected it to anything.Now I have a signal issue they refuse to address until a new wire is buried.When they buried the last ground wire they cut my irrigation cables several times resulting in a huge water bill,but left the new cable coiled up beside my house next to the LG&E meter.I have called 6 times to 1-800-715-1774 but cannot get anyone to answer or to call back More...
    (Cable TV)
  • Time Warner Cable PLEASE FIX MY BILL

    I was having issues getting my new IP phone to work and I called TIME WARNER to see what might be the issue. The lady on the line upgraded my basic internet to turbo temporarily and it began to work. She said the up grade would be an additional $14 which I agreed to. My billing had been around the $125 range before that. The next billing cycle my bill went to over $300.00. I called and after lengthy holds, disconnects and transfers I was told that they realized that the girl that added the turbo upgrade did not apply my discounts for having 3 services with them. Therefore they would have... More...
    (Cable TV)
    Ishudnbhere's Picture   Ishudnbhere    0 Comments   Comments
  • Charged even though I was not in the residence

    Okay so apparently I've been getting billed for a time I was no longer in the state. In fact, I had cancelled the payment for what I believed were future charges but that doesn't seem to be the case. I only recently came to find out that I was being charged (through a spam filtered e-mail of all things) because on a previous occasion the company failed to retrieve my account information for me to see. My account log in was reset three times to no avail so i told them to just stop the payment. A few months later, I'm still getting charged. Now I'm deployed overseas and... More...
    (Cable TV)
  • Cable TV lines moved within house

    I called and scheduled to have two lines in my house moved to a different location. On Saturday morning the first guy came very nicely dressed. Looked like he had not done any work at all that day. We told him what we wanted and he looked under our house and then went to his truck. A short time later he came back to tell us he forgot his drill and needed to reschedule. He goes back to his truck and tells his boss we were real busy and needed to leave and that we needed to reschedule. We watched out the window and saw a female friend of his drive up into our driveway and he goes out to... More...
    (Cable TV)
    scoggins's Picture   scoggins    0 Comments   Comments
  • Cable tv

    Cable TV, for 3 or 4 years ,that's rite Years I have called TWC complaining that my picture will start Pixialating at night mostly ,so bad that I can't watch tv, and yes it happens on all channels, TWC continues to send an inside tech ,to check all connections ,like were all dummies, instead of checking the Main Pole Cable for cracks , worn areas, or trees laying on the cable,. and the No-customer Service is down right Pathetic, I have even written a letter to their office in the DFW Metroplex Area, and it still does no good, . TWC must be making a fortune ,because they can... More...
  • Time Warner Cable Customer Service/Billing

    I do not know homany times I hace contact the Corporate Office about this and they are still doing the same thing, I had my bill reduced &160, had my cabe box taken out and again the bill is $297 and they are charging me for the Mayweather fight and I did even get it but they said it would be credited and nothing had been done, I have called and asked for a Manager and was denied unless I gave up my information. CSR are rude condisending and the Payment Center CSR Keidrea was just outrageous this is who you have represent your company "NOT" so once againI wil be contacting the... More...
    (Cable TV)
  • Extremely rude customer service supervisor

    Called to check status of bill adjustment made with out my knowing. 4/10/15 bill 86.50. 5/10/15 bill 187.5O. Asked to speak to a supervisor who in return was extremely rude; stating he has been in customer service for 14 years and basically calling me a liar. Stated he would recall or pull my previous call with the time warner agent, but it would not make a difference and I needed a court subpoena to hear as well. Extremely disappointed and upset with the service and outcome. More...
    (Cable TV)
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