Time Warner Cable Consumer Complaints All Reviews

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Time Warner Cable Reviews

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  • Time Warner Cable AWFUL Customer Service



    I began to have trouble with my Time Warner Cable internet service last week. The service became intermittent, sometimes going out for minutes or hours at a time. I have been a customer, in my name or my parents', for over a decade now, and this happens from time to time. Usually a quick visit from a technician to tighten the lines and swap out the modem resolves the issue. I was stuck on the phone with their rep for the better part of an hour power cycling my modem, refreshing pages in my web browser, disconnecting and re-connecting the same lines over and over again even after... More...
    (Cable TV)
    dongudo's Picture   dongudo    0 Comments   Comments
  • Internet



    Time warner socks, I moved just down the street and also had my service moved. Months later I find out that i was being charged for a box which they had exchanged. after a number of calles I was assured everything was OK. a year later I discovered that time warner had turned it in to collections. What a bunch ASS HOLES. Not only does their service suck they re a Fucked up company , They ruined my credit and they can care less. Canceled my service with them. More...
    (Internet - Sponsored by DIRECPATH)
    moonlite909's Picture   moonlite909    0 Comments   Comments
  • TWC Broken Promises



    Current internet customer and ordered cable/phone to my service on 10/1/14. Scheduled appointment was for 10/4/14. On 10/3/14, TWC emailed me to contact them with a 10 digit order number. I spent over 30 minutes on the phone with them only to be told that they messed up my order and installation would not be available until 10/9/14. I have already invited people over on Sunday so I could host a football party. I have an email saved with the details and installation date of my order. I told them that was unacceptable and asked to speak to a supervisor only to be told there are no... More...
    (Cable TV)
    Dave91741's Picture   Dave91741    0 Comments   Comments
  • Terrible Customer Service



    Since the day I attempted to set up service with time warner cable I have had no good experience at all. To begin with I set up installation appointments 6 times before someone actually came out every time I called they had no record that I had set anything up. Didn't get anywhere until I called Best Buy. Then the installer set it up wrong nothing worked and I had to get another installer to come another day. Now I want to change my phone number because I get near constant calls for the person who last had the number. [There are currently 39 messages on my machine for someone else] and... More...
    (Cable TV)
    StephM's Picture   StephM    0 Comments   Comments
  • Time Warner Driver Texting and Driving



    I was driving north on I-71 in Columbus, Ohio at about 11:30 am this morning (9/18) and a Time Warner van was a little ahead of me and in the lane to my right. I noticed that the van kept swerving over in my direction. This happened a couple of times. I decided to get ahead and away from the van. As I drove by I glanced at the TW driver and saw that he had his cell phone in this hand and in front of his face. Not safe at all!!! Does TW have a policy about driving and use of cell phones? If not, they should. I believe the Lic # was OH PIK5541. More...
    (Cable TV)
    cathstroup's Picture   cathstroup    0 Comments   Comments
  • Service installation



    I ordered a bundle for my dad a week ago. They scheduled an installation for 5 days after the order. No body showed up. I called they said some body is coming in 2 days between 10 to 11 am to install services. Nobody showed up. I called that afternoon, they said somebody is going to come that evening but again nobody showed up. I called again they said somebody is coming in another 3 days! Each time I call, I have to hold for an hour and explain things over and over. They put me on hold for long periods of time and are rude! Last time the representative was saying they will do a favor for... More...
    (Cable TV)
    nadauaNmeeko's Picture   nadauaNmeeko    0 Comments   Comments
  • Time Warner no picture Tv



    I have to say this is the worst company ever, i call on 8-21-2014 to report a problem i had no signal on my bedrooms they issue i service ticket for the next day, when the guy arrived he was late, but is ok things happen he took a look at the cables inside the house he then step out to take a look at the outside installation and came in to get his tools i say am not able to do this job some one else will have to came in and do this repairs in about a week from today i then ask what was the problem he look at me like if i was stupid and say some one from Time Warner Cable will call you... More...
    (Cable TV)
    npulido210's Picture   npulido210    0 Comments   Comments
  • Time Warner wont fix their mistake in timely manner



    Time Warner accidently cutoff my telephone, cable & internet services this morning @ 7:15 am while they were working on someone else's services. Although we informed them immediately & repeatedly they didn't believe us until after 2pm and now TWC is requiring that we wait until they have a "technician available" to restore the services, which will be over 24 hours. They made the mistake, I can live with that. I make mistakes. But they won't fix it in a timely manner. How can they think it is okay to basically let the technician off the hook for messing... More...
    (Cable TV)
    understanding's Picture   understanding    0 Comments   Comments
  • Overcharging after downgrading



    okee we decided that after poor programming choices to drop the TV and phone service. I have the 20 mb package. Here's the rub... everyday low price of 49.99 for 20 mb turbo(as listed on website) however for us ,since we downgraded its 79 bucks. How can that be legal. How can the downgraded price be almost 40% more than everday.. i was told because we downgraded that we cannot get any special packages..so then its not everyday low price.. either way they are Lying to us and just plain penalizing us for not wanting crappy tv. More...
    (Cable TV)
  • TWC SUCKS!!!



    I'VE BEEN WAITING ALL WEEK FOR SOMEONE TO ADDRESS MY ISSUES WITH 2 CABLE BOXES. EACH TIME TWC CLAIMS I WASN'T HOME AND DIDN'T ANSWER THE PHONE WHEN CONTACTED. I'M FED UP, PISSED OFF AND FRUSTRATED. I DIDNT WANT SATTELITE TV, I CAN'T DO ANY WORSE, AS FAR AS CUSTOMER. SERVICE GOES. THE TECHS WERE SO BUSY TRYING TO PITCH MORE SERVIVES TO ME, THEY CAN'T GET WHAT I WANT RIGHT. More...
    (Cable TV)
    24KLADY's Picture   24KLADY    0 Comments   Comments
  • TimeWarner Cable's Shady Business Tatics



    I just read a review about Time Warner Cable's shady business tactics and I agree that they are the most evil, despicable, bullying corporation I have ever dealt with. It is a shame that they have so much power. My bill is constantly increasing due to what they call late fees on services I have not yet received. When they conclude that my bill is past due they slow down my computer speed, F with my telephone, turn my picture on the television into pixels and harass me with robotic collection calls every month. Their customer service people give out conflicting answers every time I ask... More...
    (Cable TV)
  • TIME WARNER CABLE



    Im so dis pointed with TWC wores customer service EVER!!!! call to get help spoke with 4 diferent people the fourth one was nasty "TREVOR" discasting person didnt care about mi problem neither care to solve it, I deal with customer service for the last 25yrs for a HUGE corporate company & I cant beleive there is people who dont care at all to do their jo what they are been paying to do!! thank God last time I called spoke with LASHON she was so nice & helped me fix my problem finally some one care after spending 2 days & 2hrs on the phone. Trevor he even cancel my appt... More...
    (Cable TV)
    moorpark's Picture   moorpark    0 Comments   Comments
  • Time Warner Internet - Horrible Customer Service



    I recently just ordered home internet and phone service through your online process and had zero problem with that. My problem started when I chose to ask a question to one of your online staff members with the screen name "Maolemar". All I asked (and I had the transcript emailed to me) was "Do I need to wait to pick the equipment up or could I go and get it now?" I was then asked to provide my order confirmation number and my security PIN in which I happily provided. He then gave me a rundown of the services that I had ordered and I said that was correct. He then asked... More...
    (Internet - Sponsored by DIRECPATH)
    jcaughlin's Picture   jcaughlin    1 Comments   Comments
  • TWC . Very bad customer service...



    Time warner cable customer service is very basic. I called because my internet stopped working. First, I was told that the problem was related to my Motorola modem. I tried to exchange it; so I went to the nearest TWC location . It turns out that location doesn't exist in reality. The adress was never updated I guess so more people are going to suffer. Called again then was told that there is an outage in my area . I spoke to level 3 manager and he told me that teams were dispatched and working around the clock to solve to problem. He was laying to me period . A TWC van was parked... More...
    (Cable TV)
    Alias25's Picture   Alias25    0 Comments   Comments
  • Worst Company I've Ever Dealt With



    I had five different technicians that didn't show up or call. I was promised a price lock for year. Which turned into a lie. I have called customer service several times. Been treated rudely on all occasions but two. I have even been cursed at by representatives. I've been called ignorant. I was also promised a $300.00 reward card which never happened. These folks need to realize that if it wasn't for customers they would be without a job. Which many should be. I'm 52 years old and never been treated so rudely by a company. If it wasn't for a man named Zach I would... More...
    (Cable TV)
    Bombshell1's Picture   Bombshell1    0 Comments   Comments
  • Doubling bill for less service



    So I recently moved. I told them I was moving and tried to cancel/move services in a timely manner. The first rep said technicians would be out on Wed., Thurs., or Fri. at the latest. So, Friday came and I still had no service. I called again to see what was going wrong and, I thought they had straightened it out. I was told that these services are prorated, so I would not pay for the time when I did not have service. A total of two weeks passed without basic cable, and their "standard" wired internet, which is half of a billing cycle, which in turn is half of a bill. I did... More...
    (Cable TV)
    huntnificent's Picture   huntnificent    0 Comments   Comments
  • Losing more and more channels and rate rises



    We have been with Time warner for a while because of location. Over the last couple years we have lost like 7/8 channels and yet our bill continues to rise. We bought a digital tv a couple years ago because people we know were able to recieve digital channels without having to purchase a converter from thwir cable provider not Time Warner we even tried buying a router from the store because it was cheaper. And dont even get me started on their internet. This company is so greedy and hano quams about ripping off their consumers. Fortunately we have a new provider in the area which we will be... More...
    (Cable TV)
    shawnafowler's Picture   shawnafowler    0 Comments   Comments
  • Serious problems with the billing department



    I have had to make several phone call and spend hours trying to get the problem with my billing fixed and to no avail. the problem is that these associates: Tori- Employee ID 428355 and Sattie- Employee ID-383600 are rude and don't care at all about the situation that I am in with the bill. The bill they are saying is over due is not as overdue as it shows. I asked for just 1 day to pay and they said there wasn't any way to do that, this does not make any since to me. Why would you lose a customer over 1 day? More...
    (Cable TV)
    JessicaMccccc's Picture   JessicaMccccc    0 Comments   Comments
  • Bait and switch. Shame on TWC



    I'm so upset now I'm actually considering suing in small claims court. In January 2014, a rep from time warner knocked on my door. At that time I was a TWC customer but only had cable tv with them and another provider for internet. This very persuasive rep promised me a great deal. I'd pay $89.99 for their triple play 1 year HBO Free DVR for one year a samsung galaxy ( if I payed my bill on time for the following next two months). When I got my bill nothing he promised was given to me. It was a huge bill. I called them and told them I have a special needs child and a... More...
    (Cable TV)
    Msjdiaz27's Picture   Msjdiaz27    0 Comments   Comments
  • internet service



    Time Warner's cable service was horrible that I switched to Dish. I only have internet services, but that is horrible as well. I have an online class for the summer, and this continues to happen, the professors know of this issue, but it is hindering me from getting my assignments done. TWC, constantly raises the prices and have crappy connection!!! More...
    (Cable TV)
    capatterson27's Picture   capatterson27    1 Comments   Comments
  • Poor service from Intelligent home security



    I am a Time warner customer using their internet and home security service. My bad experience starts when I requested my service transfer around 5/22. I told them to I will move into my new place on 6/1. The first thing they did is to cut off my internet cable immediately on 5/23. This left me no internet in my old place. The story didn't end here. My tech. crew is supposed to come in to handle the service transfer on 6/3. The guy came in and said he cannot install the home security service at my place. He requested his supervisor to talk to me. He showed up on that evening and said he... More...
    (Home Improvement)
    iatchan's Picture   iatchan    0 Comments   Comments
  • Time Warner Cable - 5th Cable box and 5 Service Appointments in 6 weeks



    My experience with Time Warner Cable in NYC has been horrendous from the start. As of the last 6 weeks, it has only gotten worse. I am now on my 5th cable box in the past 6 weeks. I was supposed to have my 5th service appt this afternoon, because my cable is not working at all for the 100th time, however Time Warner canceled my appt. Not only did they cancel my appt, they sent someone 4 hours before the scheduled time, without calling me first. My doorman called me and I spoke with the gentleman they sent on the phone and let him know my appt was not til afternoon. He apologize for the mix... More...
    (Cable TV)
    lrw87's Picture   lrw87    0 Comments   Comments
  • Not Delivering on Promise of Gift Card



    I signed up for new service back in January 2014. I was told I qualified for either at $300 gift card or a tablet. I chose the gift card. I have all of my original notes: who I spoke with, what she said, dates, confirmation numbers, etc. She told me I would get the card after 3 consecutive timely payments. I've made 5, and no card. Now their wonderful customer service people are telling me I don't qualify. I will file a complaint with the BBB and TX Public Utilities Commission if I don't get a resolution in the next 24 hours. Anyone else have this issue? I'm in... More...
    (Cable TV)
    memsley's Picture   memsley    0 Comments   Comments
  • Personal Home



    Stay away from TWCable. A person on the phone made a big deal of saying how in 6 months after receiving their package that included STARZ, you could write in for a rebate, I waited, this odd time frame hanging over my head to get it done not before the waiting period. It was then they changed the terms to get the darn $50 and i then had to almost beg customer service to get me all of the back paper work they required. Finally jumped thru all those hoops to be rejected for the rebate today via snail mail. I then called customer service and they connected me to the rewards center, who... More...
    (Cable TV)
    Fucki's Picture   Fucki    1 Comments   Comments
  • Advised they can't confirm equipment returned on very old account



    Call to arrange internet and phone service. Told initial the was an old balance but it was too old so it would be dismissed. I decided that day to call back when I had my schedule available to pick a date for set up. I call back and the csr tells me that the old Bill includes equipment changes and I have to return equipment or pay $800 . I have had TWC in forever and remember the gentleman picking equipment up from my home. A pink receipt given to me...but obviously all the years later I have no clue where receipt is and I don't have that kind money to put out for equipment I know... More...
    (Cable TV)
    Camishamcgrew's Picture   Camishamcgrew    0 Comments   Comments
  • personal services



    I have been a victim of theft. I have 4 bank accounts and every time I make a payment for any services online my information has been stolen. I went down to my local store in Radcliff ky and was told it made no difference and that I owe over 2000.00. I showed them the multiple police reports and told them that I could pay 500 every two weeks and told that this was not a option More...
    (Cable TV)
    vpmarnold1513's Picture   vpmarnold1513    0 Comments   Comments
  • Would go without service before



    This review has been resolved or replied to by this company. I signed up for new internet service with Time Warner. 2 days later, I called to change the installation date. The company asked for my Social Security Number, which I thought was odd because they didn't ask me for it when I signed up, nor did I get any type of confirmation number. Turns out, the sales person just entered some random SSN, so it didn't match. After 3 days and almost (no exaggeration) 6 hours on the phone, my installation could not be moved or cancelled because they couldn't "verify" who I was. They said I had to go to the local office, which is 25... More...
    (Cable TV)
    raven42147's Picture   raven42147    0 Comments   Comments
  • cable tv not working



    Cable tv box does not work properly. missing channels, VERY slow, sometimes does not work at all. Support techs are useless when you call. It has been replaced, rebooted, ect. and still having many problems. Have waited for services tech to come to house that never showed up. When Techs did come they would fix one problem and create a whole new one. More...
    (Cable TV)
    audjak's Picture   audjak    0 Comments   Comments
  • Time Warner Cable has denied Visa Rewards Card



    In January I called TWC to renew my plan that was due expire in February. Two weeks later I received a post card asking me to register to receive my reward. I went online to register at www.twcbetterward.com. The results showed I was eligible to receive a $300 Visa rewards card and from what I understood it was a retention reward. I was surprised because in the12 years I have been with TWC I have never been rewarded for anything. But, just to make sure it was correct I called the 888 number on the site. The rep confirmed my eligibility after 13 minutes on the line. The agreement was to... More...
    (Advertising)
  • Timer Warner cheaters



    In Albany NY. I wanted prepaid internet. They told me that they have such a plan, that I need to pay $50 setup and $50 a month. They said that they will charge me $100 and if I will want another month I will have to pay $50. They charged me $100 but continued to charge me $50 a month. After 1 month I called them and they said that the only way to stop the payments is to do winter hold. So I made winter hold. But when I wanted to continue they said that I can do the winter hold only once a year. And If I want to use when I want I need to return the modem and take back when I want again the... More...
    (Cable TV)
    gilteva's Picture   gilteva    0 Comments   Comments
  • Time Warner internet and customer service is terrible!!!



    Well, we moved into a big old house in the historical district of town and had our Time Warner service transferred first of all the technician who came to install our services said he would be back the following day to fix what he called a horrible mess of the wiring. It's been a year and that never happened. Our cable hasn't worked properly since we moved in. We're pretty much used to that but about two months ago we started having horrible issues with our internet. After two and a half months of phone calls, technicians coming out and sing our own detective work we are... More...
    (Cable TV)
    swtgrlspurfan's Picture   swtgrlspurfan    0 Comments   Comments
  • Shady Business



    First let me say there is always an issue with my TWC service. Phone cutting off in the middle of a call for no reason, every other day I have to re-start my router, because my internet says "not connected to a network" or a pixelating television screen. But I notice when my bill is due, "all of a sudden" besides the obnoxious calls every 20 minutes, and 30 automated messages on my home phone daily, right in the middle of me watching a program, that particular channel freezes and goes black, or it starts pixelating. I know it's an inside job from TWC, as I am a... More...
    (Cable TV)
    Diamond12's Picture   Diamond12    0 Comments   Comments
  • Dissappointed



    I have not had internet since last Thursday when a technician was on the poles outside for something unrelated to our address, and somehow we had our internet disconnected.As a loyal customer for the past nine years, I would expect better service than b the run around I have gotten for the past 5 days in them constantly pushing our service schedule to another day and not even calling to let us know that.I have always paid the bill on on time, and really am starting to take their lack of professionalism to heart and personally.Now it is raining and icy outside again, and Monday, again, they... More...
    (Cable TV)
    whitefamily's Picture   whitefamily    0 Comments   Comments
  • Ice Storm with a tree on your line.



    I am very seriously finding another service due to some shoddy treatment by your technical repair staff. On Tuesday, 3/12 I had a work order that was not completed. For an all-day but they did not show up. So I am going thru this for a 2nd day and it is nearing 5PM and no idea if they will even make it out. Aside from not getting a tree limb which is on your line, no one is accountable. I was pleased with BrightHouse in Tampa and yet here, there seems to be a disconnect (Burlington, NC.). I do not like hearing what they can do but what they will do. Just got my power... More...
    (Cable TV)
    MetLarry's Picture   MetLarry    0 Comments   Comments
  • Time Warner cable to pricey & rude



    I have had TWC for 4 years, and not once was anyone ever rude, so I really didn't mind paying the extra price . However, last time I called TWC I called to see if their was anyway I could get my Internet bill down. It's $60 a month for just plain Internet. The woman informed me very Bluntly that "we do not haw contracts" after I had asked about the 35.99 a month for 12 months. I was really surprised at the way I was treated. My sister has dish, and pays $60 for all 3 services. AT&T do not service here . I think TWC will eventually go under because they can't... More...
    (Cable TV)
    Howellk's Picture   Howellk    0 Comments   Comments
  • Dissatisfied Costumer



    The service is very bad. Costumer help is very bad. As a whole everything is bad. I am stuck paying a very high price for standard internet, while with that same price I could be paying for the next level of internet, turbo internet, and if I want to add that I would have to pay 10$ more. Well that is just ridiculous. Every year I have to pay more and more, if it wasn't that there are very few competition with your business I would of have quit a long time ago. But new businesses are coming and I have been hearing of new internet companies either coming or expanding in the near... More...
    (Internet - Sponsored by DIRECPATH)
    FajardoLu's Picture   FajardoLu    0 Comments   Comments
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