Time Warner Cable Consumer Complaints All Reviews

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Time Warner Cable Reviews

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  • TIME WARNER - Holding me responsible for ex roommates bill



    A friend and I decided to be roommates for a few months. I had Verizon Fios and she had Time Warner cable. She wanted to keep Time Warner because she felt they had better internet service and she worked from home quite often. Well, 2 months in I came home one day to find her and her things GONE! No warning. No notice. A week later I called Time Warner to get service in my name. They needed HER permission to cancel service so they put me on hold and called her and got her permission. At that time the CS rep told me that SHE (roommate) had an outstanding balance. I had NO idea. I... More...
    (Cable TV)
    swoods66's Picture   swoods66    1 Comments   Comments

  • Time Warner



    This review has been resolved or replied to by this company. I've been a customer of yours for 3 years and I have had nothing but HORRIBLE service, I've had asked your moronic "customer service" to change my phone number 100 times and they have yet changed it. They're idiots. On top of that they cannot give me my OWN HOME PHONE number?! BUT THEY CAN GIVE IT TO TELEMARKETERS?! You are a horrible company and I will be switching soon. More...
    (Cable TV)
    Mstarr09's Picture   Mstarr09    1 Comments   Comments

  • time warner contracts



    Money is tight so called Time Warner to get some items cut that we don't use. Was told we had auto renewed and did not even know it.Had a Time Warner rep tell me they hate having to tell people this and think it is unfair. It is a shame a company treats its long standing customers like this. My mother in law pays $50 less a month for more services. Time Warner should understand that people run into times where they need to cut bills then when times are better they will reinstate the services. When my contract is up I will be calling dish network and blocking Time Warner from calling me. More...
    (Cable TV)
    raths1's Picture   raths1    1 Comments   Comments

  • Newly installed Cable Box Problem



    After having a new cable box installed it wasn't long after that it, too, began to malfunction. Each time I called customer service, they happily rebooted the box which enabled it to work correctly for a short period before needing to be rebooted again. Finally, after the third call the lady on the phone offered to send me a new box to swap out. I was reluctant to do this beacuse I didn't want to deal with uninstalling and installing the boxes. When the new box and cables arrived along with the book of instuctions, I called to ask that a technician come to do the install. I was... More...
    (Cable TV)
    MRSG's Picture   MRSG    0 Comments   Comments

  • Rebates



    I have spoke to 4 different people who all give a different story.I disconnected my service and had already paid my bill so they owe me 160.00 back,one said check would be cut within 4 weeks of equipment being returned I returned it 3 days after disconnect 4 weeks go by no check,the next call 5 weeks pass was told they cut the checks on one day and I miss the cut off date,will be two weeks at most,7 weeks pass call guy goes oh my we are really slow I guess it is being mail should receive it by end of next week which will be 9 weeks talk to supervisor to be told instead of the cable being... More...
    (Cable TV)
    oreopie1956's Picture   oreopie1956    2 Comments   Comments

  • Internet outage for 5 days and still counting



    The Internet was out since Monday morning and I had been rebooting modem and router the whole morning until around 2PM that I didn't see any Cable TV signal then I realized that I didn't get and cable signal at all. The TV signal was back on around 9 PM even though the customer service rep told me it would be back in 30 mins at 6:45PM. The Internet continues to be down and the estimated time that TW gave has all been lies - 30 minutes, 1 hr , 2 hrs. Guess what? This is the fifth day and it's unacceptable! TW 's customer service reps have the nerve to upsell their... More...
    (Internet - Sponsored by DIRECPATH)
    Damnright's Picture   Damnright    1 Comments   Comments

  • Time Warner Cable - Atrocious customer service by several, saved by one man



    We called TWC to pay a past due bill and set up new service. The bill was paid, the information given, we recieved a "code" and an appointment was set for the tech to come out today (Friday) from 2 - 4. We were told we would get a call a half hour ahead of their arrival time. At 3:45 I called to find out where the tech was, at which time the woman I spoke with looked up the account and said whoever took the order put the wrong city and state in the order and she had to fix it and would find out when the next tech would be available. I was on hold for apprx ten minutes. I... More...
    (Cable TV)
    Mayflower's Picture   Mayflower    0 Comments   Comments

  • Time Warner Internet Service



    On April 24 my internet was not working. I contacted Time Warner and was told there was an outage in the area. Within 24 hours the internet was back up and running. On April 30 the internet was down again. I contacted Time Warner and they set me up an appt to send out a tech. He arrived the next day. He told me that the problem was not in my house or with my modem but with the box out by the street. That the lines were corroded and needed to be replaced. He told me he called in a lineman. The lineman had not showed up several hours later so I called Time Warner back. Was told they would... More...
    (Internet - Sponsored by DIRECPATH)
    unhappyinOhiowithTW's Picture   unhappyinOhiowithTW    0 Comments   Comments

  • Ability to provide TV service, customer service



    After signing up for triple play in early January 2013 - have had numerous problems with all the services - but have had virtually no "working" TV (I only have one TV) from day 1. On Feb 1, started a series of calls to the office of the president 212-364-8200 - after an estimated 50 phone calls, 10 service calls, 3 replacement DVRs (total of 4), removing filters, amplifiers, updating TW software, and 3 1/2 months - it appears I now have TV service (for one week anyway). Something is seriously wrong with this company. The support folks don't have the skills to solve... More...
    (Cable TV)
    consumer53's Picture   consumer53    0 Comments   Comments

  • Very disappointed with TWC's quality of customer service



    This review has been resolved or replied to by this company. I don't even know how to express my frustration toward TWC. I have been experiencing slow internet service starting a month ago. At first, I thought it would get better in few days as it speed of internet varies a lot daily. However, it didn't. So I called TWC and went over several troubleshooting procedures, which all didn't work. I have talked to the highest level as well to fix this but failed. The problem with TWC's customer service was that I was on hold with automated response system for so long. Also, when someone at TWC transfers me to other departments, I was... More...
    (Internet - Sponsored by DIRECPATH)
    jcjc1988's Picture   jcjc1988    2 Comments   Comments

  • THE MOST FRUSTRATING SERVICE EVER!



    I recently moved from Huntington Beach to Corona, I brought all the equipment with me since they may need my DVR and also the modem in my new place. The technician installed new equipment in my place and did not ask for the old equipment back or anything and we WERE NEVER ADVISED that we have to bring the old equipment to a Time Warner store or send it back through mail. After a month and a half I got a collections call from New York stating that I owe $400 because of this equipment that wasn't returned. I was so upset that I called Time Warner and the manager was even trying to... More...
    (Cable TV)
    dejabrew's Picture   dejabrew    0 Comments   Comments

  • Time Warner Cable loses another customer



    I totally agree with the NH customer - TW's billing practices are extremely anti-customer. f you don't pay your TW bill the millisecond that it's cut you are past due, they turn you off on day 1 and ask questions later. That is no way for a seven year customer to be treated, so it's back to Verizon for us. I'd rather not watch TV than be subjected to their exorbitant auto-increasing without notice rates. "You've saved $54.48 with this package". Hey, TW Buffalo. I'm saving $170.84 by dropping you entirely! More...
    (Cable TV)
    nlaup's Picture   nlaup    0 Comments   Comments

  • Time Warner Cable billing for turned-in equipment



    This review has been resolved or replied to by this company. My sister recently moved in with me, and we both had TWC accounts. Hers included internet, so we decided to disconnect my service and move hers. She called on Saturday, March 23rd to request the move, thinking we would disconnect mine when hers was successfully transferred to my apartment. The rep told her that I had to first call and schedule a disconnection date for mine before she could request the move. I called on the same day and scheduled my disconnection for Friday, March 29th. The rep told me that I would have 3 business days from that date to turn in my equipment or I would... More...
    (Cable TV)
    junebug4jesus's Picture   junebug4jesus    1 Comments   Comments

  • Constantly over-billed and robbed



    When my husband and I moved to Austin tx we had one cable box installed in our apartment, and we got the cable/Internet package. We were constantly being billed $200.00-300.00 a month for a $89.99 service! We called customer service many times and were told that the system was updating and we were even and didn't owe anything because of the cross payments and bills, well unfortunately TWC does not stick by what their employees say because even though we paid every month and never missed a payment they still demanded over 2x the payment we should have paid them. Dealing with them and... More...
    (Cable TV)
    Scaldwel1's Picture   Scaldwel1    1 Comments   Comments

  • Too much personal info..



    tried to get Time Warner internet service, I gave them my name, address, and Phone number. They asked for a credit card number and I told them that I wanted to be billed monthly. But i was told that I had to pay the first month in advance. So I went ahead and gave them All my credit card information. They asked for my birth date which I hesitated to give but I went ahead and gave it to them. Then they asked me for my SSN which I refused, They told me to give them my drivers license number in place of my SSN, i told them that I felt like they already had too much information on me. I told... More...
    (Internet - Sponsored by DIRECPATH)
    wallya's Picture   wallya    1 Comments   Comments

  • Time Warner and setting up Wi Fi



    This review has been resolved or replied to by this company. Earlier this week I switched my regular cable internet modem for a combination modem/router because I needed in home Wi Fi. I went to my local center and made the switch. The modem/router was handed to me in a plastic bag with no instructions. I was told the manual was online. I got the modem set up and was able to get online. The manual was not clear so I used the chat facility to ask the rep how to set up Wi Fi. He asked if I had installed my drivers. I asked what drivers and told him that I did not understand what he meant. He told me that TWC is an internet provider and that if... More...
    (Cable TV)
    mingie's Picture   mingie    1 Comments   Comments

  • Terrible service, broken promises and unreasonable prices



    I am from overseas and signed up for Time Warner Cable at Best Buy where the offer was TV, Internet and phone with a $150 best buy voucher and an xbox. It has been 3 months and I have not received the voucher or the Xbox. There has been no communication or notification despite my numerous attempts to get information. With the Wi-Fi modem that you have to pay monthly for is so pathetic where the signal strength is weak, speed is slow. The only thing that works is the cable. Even after connecting the phone, there have been random calls for other ppl. I do not know anyone nor have given... More...
    (Cable TV)
    DevenBhikha100's Picture   DevenBhikha100    1 Comments   Comments

  • customer service



    My name is Carol Slusser, my Mother's name (Helen Slusser). We had a checking acct. in both of our names that our Time Warner payment came out of. Recently my Mother passed away. I called Time Warner customer service to let them know that I needed to change the account that the payment would be coming out of, nothing else would be changing but the checking account would be changing to my own personal acct and I would be closing my joint acct. with my Mother. I was told that I needed to bring my Mother's death certificate to their Batavia office in order to do this. I went to... More...
    (Cable TV)
    caroynj22's Picture   caroynj22    2 Comments   Comments

  • time warner cable new customer disconnection



    Ok well like a week ago I decide to switch to twc from direct tv especially for the internet well a tech came To install and everything workef fine set my internet and tv up. The next day my internet stopped working I called customer service and told me my service was sudpended because my brother had an old account. They told me I would have to pay for his account to continue service why would I have to do that if we are different customers and just payed 165 to have service installed. I told them I couldn't afford to pay that they wanted me to send my equiptment in I told hrr all I... More...
    (Cable TV)
    junior05ws's Picture   junior05ws    1 Comments   Comments

  • DISCONNECTION NOTICE E AFTER PAYMENTS HAVE BEEN MADE



    WHAT IS UP WITH 919-529-2090 THAT YOU AS THIS COMPANY WANTS TO CONTINUE THIS YEAR TO DISCONNECT THIS HOUSEHOLD. JUST IN THE MONTH OF FEB. THERE WASW TWO DISCONNECTIONS ON YOUR BEHALF FOR A PAYMENT AGREEMENT MADE TO SUBTRACT FROM DEBIT CARD AN INSTEAD OF SUBTRACTING ON THE 1ST AS REQUESTED YOU SUBTRACTED ON THE 2ND. MONEY HAD TO BE BORROWED TO PAY. NOW TODAY 3/8 SOMEONE CALLS TO DISCONNECT AGAIN. ONE CHECK PER MONTH ONLY ON THE 3RD OF EACH MONTH. RETIRED. PAYMENT OVER THE LAST 4 YEARS HAVE BEEN PAID WHY NOW DO YOU DO THIS TO THIS HOUSEHOLD? More...
    (Cable TV)
    ESTESLYON2's Picture   ESTESLYON2    1 Comments   Comments

  • TWC responses to reviews



    I see from all the responses to any review about TWC that all they can say is to email them explaining the situation. I have explained both of my "situations" until I'm blue in the face to customer service and tech support. Yet, neither issue has been resolved. I see the same response from TWC to all of the reviews about them. I wonder how many of the other reviewers got their problems addressed since post their reviews. More...
    (Cable TV)
    MarjorieE's Picture   MarjorieE    1 Comments   Comments

  • TWC can't get my caller ID on new digital phone straight



    I had digital phone installed on Dec.31, 2012. To date, Feb. 28, 2013, when I make an out call the caller ID displayed to person I am calling says the name of the previous owner of the phone number I was given on Dec. 31. I have placed several calls to customer service AND Tech support. After each call I am assured that the previous owner's name will no longer display when I make an out call and my name will show. Today it still showed the previous owner's name. I sick of making calls, about this problem. Every time I call the wait time is ridiculous and the problem is not... More...
    (Cable TV)
    MarjorieE's Picture   MarjorieE    2 Comments   Comments

  • Triple play internet installation was not completed



    My service was installed earlier this week. The person who installed the triple play said he did not know how to make the fax/printer work. He did not make any effort to try to figure out the problem. He did get the phone, TV, and access to the internet, but my service is not complete without the fax/printer (HP 8600 Plus). I am 72 years old and cannot move my computer desk nor climb around on the floor looking for possible solutions. So far as I am concerned installation was incomplete. When can you help me with this problem? My e-mail is annettetor@sbcglobal.net and my phone number... More...
    (Cable TV)
    annette320's Picture   annette320    1 Comments   Comments

  • Five customer service calls and no digital conversion kit after 27 days.



    I placed my first order for the 2 new digital conversion kits to be mailed to me on Feb. 1, 2013. I was told it would be 3-5 working days to receive them by FedEx. On Feb. 8th I called customer service because I hadn't receive the kits. I was told my order "was just sitting there" and she would re-enter the order. Again told 3-5 working days to receive them. Feb. 21 came around and I STILL hadn't received them. I was again told "your order is just sitting there" and he would re-enter the order. Again told 3-5 working days and I would receive them. Finally... More...
    (Cable TV)
    MarjorieE's Picture   MarjorieE    1 Comments   Comments

  • TWC cable box issues



    i have had 2 techs come out and switch our cable box. when bringing up the channel guide and surfing up or down the guide will stick and automatically scroll through all the channels. i have reset the box almost daily and still the same problem. Either fix the problem, reduce our monthly rate(no credit for just one month, we can always just cancel and go with another provider), or contact me with a solution More...
    (Cable TV)
    tmast71's Picture   tmast71    1 Comments   Comments

  • The Worse Customer Service Company



    If they handed out awards for the worse customer service, Time Warner Cable would be the winner. They continue to argue with me about an "unreturned modem". They began to charge me for this "unreturned modem" in August 2012 even though I had a receipt for a returned modem dated 8/1/2012 WHICH I PROVIDED COPIES OF IN AUGUST, SEPTEMBER, NOVEMBER AND NOW FEBRUARY. They even sent me a collection notice two days after the bill for the unreturned modem was due. I have paid a prorated amount for the month of August prior to getting the bill for this darn modem. They sent an... More...
    (Cable TV)
    DeniseMarie's Picture   DeniseMarie    1 Comments   Comments

  • Time Warner customer service - peek a boo :(



    Time Warner refuses to deliver services and goods as promised. False advertising, lack of respect to customer, hiding information, refusal to play recorded conversations. Do not provide services as advertised. Refuse to provide a gift card as promised. Would listen to you screams, slowly interrupting you and making you feel guilty for interrupting them. Either lack of customer service or general company rule. Customer for 18 years, never been a hard one for the company. Patiently followed their yearly services increases. In November of 2012 fell into believe that triple play bundle will... More...
    (Cable TV)
    Twcfooled's Picture   Twcfooled    3 Comments   Comments

  • worst customer service that i ever received



    i opened an account and two weeks ago i notice that 18 of the channels stop showing which i called yesterday to see whats going on and the lady that was helping me told that in my service i was supposed to have those channel, she told me that she have to send a technician to check whats going on, today i stay home for the holidays and i wait for the technician and he told me that the problem that i have it have to be fixed over the phone, which he called and his supervisor told me that i have to pay 5 dollars to have those channels, i explain her that why when i open the account they never... More...
    (Cable TV)
    arturosal's Picture   arturosal    1 Comments   Comments

  • Time Warner Cable - Contract Issue



    I signed on with TWC over 2 years ago for a "package deal" that included phone, internet, and TV. I was told at the time I signed, the contract was valid and binding for 2 years, and after that point, I would be free to shop other places for these services if I so desired. I spoke with TWC a little over 60 days after my contract had expired, indicating I would be more than likely dropping their services. I was informed at that time by a TWC Service Rep that I spoke with at the local office, that because I had not dropped their services within 30 days of the contract... More...
    (Cable TV)
    Bullet1947's Picture   Bullet1947    1 Comments   Comments

  • Time Warner Cable is over priced and service stinks



    This review has been resolved or replied to by this company. I've had Time Warner for years and when I initially signed up I was paying $99.99 for cable/internet/phone. I have my bill automatically drafted from my account and Time Warner is suppose to send me my bill via email, but I never get the email for some reason. I noticed that my bill has gone up over $150,.00 a month so I called to see what happened. They said I was under a special promotional price and that the price I had was no longer available and there was no specials for current customers. I've been with them for over 6 years and you would think they would cut me some... More...
    (Cable TV)
    charliejlin's Picture   charliejlin    1 Comments   Comments

  • Sales Reps Shaddy Practices To Make A Sale



    This cable company is running a scam. Their services are the worst and the sales reps they send to the "field" are just selling and lying about the prices, packages, time of contract and they don't care about the customers. The customer service reps are worst. They can't see the orders on their systems that the field reps write up when they are in your house trying to get you. People please make sure those reps write word by word what they are telling you and that their writing goes thru the last page they have. Make sure they sign and that equipment, services, price,... More...
    (Cable TV)
    simrymedina's Picture   simrymedina    1 Comments   Comments

  • 250 Best Buy Card



    I was called by TWC themselves to fix and change my plan around...the representative gave me, what was supposed to be, an awesome deal but was not! 89.99 for all 3 (phone, cable, internet) plus a holiday 250 gift card to best buy... i was stupid to say no. or it seemed. My bills came in the month later 130, then the next month 140. I called TWC with my bill complaints and asked them what happened with my 250 gift card. They noted that the bill at 130 is perfectly fine...and that after 30 days I was not elegible for the 250 gift card anymore...they told me my redemption code is passed... More...
    (Cable TV)
    omster's Picture   omster    1 Comments   Comments

  • Time Warner Cable decpetive pricing practices



    I received a promo in the mail stating that my new rate would be $145 / month for all the best and my previous rate of $123 / month would expire. I realized I am already paying higher than the $123 / month. I called TW, on hold for 20 min and finally spoke to a rep who had no record of the promo and could not explain the discrepancy. The rep then said I had to call after my current promo was up (ie after they started charging me an increase of 17%) and ask for a discounted rate. Why not just give me the discounted rate? After 5 calls and a total wait time of 1.5 hours they finally... More...
    (Cable TV)
    ddddddd's Picture   ddddddd    1 Comments   Comments

  • Time Warner Cable Business Class refusal to adjust service



    As a struggling business owner I wanted to reduce the bandwidth I get from Time Warner to help save some finances so I could continue to make payroll. When I first signed a 3 year contract I was verbally told that I would not have a problem adjusting my service as long as it wasn't discontinued completely. However, they now claim that as of 1 month ago they cannot adjust service downward and I would still be charged the total contract rate regardless of my ability to pay it. Time Warner Business class doesn't care about struggling businesses!!! So I am sure my employees who... More...
    (Cable TV)
    smalbusiness's Picture   smalbusiness    1 Comments   Comments

  • Time Warner Cable customer service is awful.



    I wasn%u2019t inclined to write a review but after my experience with TWC today I just had to vent. I almost canceled my TWC service today. After 3 hours of being on the phone, talking to God knows how many people and becoming frustrated beyond belief, I finally was able to speak to a logical person who at least tried to resolve my service issues in a reasonable manner. I still wasn't 100% satisfied with the outcome but because TWC has the monopoly on cable and internet services in my area I relented for now. I consider myself a good consumer. I order services then I pay for services... More...
    (Cable TV)
    Maimou's Picture   Maimou    2 Comments   Comments

  • Horrible rates and unfair to loyal customers



    So I have been a TWC customer for about 7 years and have received many deals from them initially that were great, but as time went on I keep getting increases in my bill. Come to find out things were being taken off and added without my knowledge. This company continues to mess with the rate that I was locked into for a year. Sure as can be though I go to renew my service and the best they can do is $165 a month?!?! and not only that I RARELY get my suppose to have 10Mbps. I call numerous times to get a better rate and they offer me $5 off a month and 6 months of free highspeed... More...
    (Cable TV)
    Scout88's Picture   Scout88    1 Comments   Comments

  • Time Warner customer service



    I have spent considerable time with the dispatch department and customer service in an attempt to straighten out a problem I am having with Time Warner. They have no supervisor in customer service that I can speak with - only a promise that someone would call back within 24 hours to speak with me. I have had weeks of a continuing problem with them and I am no closer to a solution. This regards downgrading my television service. There should be someone above these telephone people that one could speak to immediately. More...
    (Cable TV)
    francording's Picture   francording    1 Comments   Comments
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