Time Warner Cable Consumer Complaints All Reviews

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Time Warner Cable Reviews

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  • Charge change

    TWC representatives approached me on a special deal on TV, Internet and phone services accepted. For just under $50.00 per month I would receive network programming, low speed internet and phone service. I have had this service since April of this year. I noticed the service quit thought it might have been from a recent storm, but when I called TWC I was told I was being changed a rental fee for the TW unit and my TV services disconnected. No one at anytime has ever told me about the monthly service fee for the TV box, nor have I paid one since April. I disconnected my phone service... More...
    (Cable TV)
    mneketin's Picture   mneketin    0 Comments   Comments
  • Time Warner Cable incompetence

    TW Cable customer service sucks in every way possible. Yesterday, I spent 45 minutes in line at their Santa Monica office trying to get a new remote to replace one that no longer worked. Finally got it, took it home, and tried to use it. The volume control, mute button, and 'last' button did not work. Tried several times resetting it up-nothing. Called TWC and spent nearly 30 minutes on hold; was finally told to follow the same procedures I'd already tried; tried them again and nothing. Customer Service person told me TWC would MAIL a new remote to me, then asked me to... More...
    (Cable TV)
    4oceanno1's Picture   4oceanno1    0 Comments   Comments
  • Termination of Service

    Towards the end of July we stopped into the local Time Warner office and asked how long our account has been paid for, we were told were paid up thru the end of August. On August 26th we visited the same office and canceled our service [we decided to start service with a local competing cable provider]. on that day the say question was asked and was told we owed nothing on our account. The customer service representative even suggested canceling our auto-pay [via a credit card] to ensure no payment for Septmeber would be processed. Low and behold at the end of the 1st week of Septmeber... More...
    (Cable TV)
    RonTiffin's Picture   RonTiffin    0 Comments   Comments
  • Installation

    I ordered Time Warner last week, and they were suppose to come out on Sat, granted I didn't get up in time, so when I called back and apologized they said they would send someone out. well they never did, and no one ever called.. So when I called back they would squeeze me in on Sunday. between 10-11 well that never happened. So when I called they said I was next and should nt be too much longer, but no show, when called they said they were going to schedule for thurs, AFTER I sat around all day on sunday. & they only told me that because I called in. So yesterday they called me... More...
    (Cable TV)
  • TWC Internet service and billing issues

    I don't understand why we have so many internet issues with TWC. We even purchased our own better equipment and still have trouble with our service. It started when they took like $10 off our bill and neglected to advise that they were slowing the internet down a bit to make up the difference. Then, for the past year, we have had to call monthly about the monthly increases in our bill without making any changes in the service! I just don't understand how the reps can tell me what my bill will be FOR THE YEAR and the very next month, there is another increase. No one knows... More...
    (Cable TV)
    Lindaszoo's Picture   Lindaszoo    0 Comments   Comments
  • No Show Service Call!

    I have been having internet service issues with Time Warner Cable since I started using their services. Because I have worked in customer service myself, I try each time I call, to be very patient with their customer service staff because most of the time, it is not their fault. However, my patience has RUN OUT!!! I am paying for High Speed Internet and should be getting at least 30mbps. However, my speed ranges between 5 & 6mbps! Are you kidding me?? Each time I call TWC, someone that cannot speak English reads their script and goes through the exact same process as the one before.... More...
    (Internet - Sponsored by DIRECPATH)
    Dtl1958's Picture   Dtl1958    0 Comments   Comments
  • Unfair Service Cutoff

    To Whom It May Concern: Let me begin by saying I have been a satisfied customer of Time Warner Cable since January 2003 in the Sandhills of NC. Prior to that I was a TWC customer for 7 years in Raleigh, NC. My husband was a TWC customer in upstate NY for years. We have cable television, internet and telephone services. Our monthly payments have been drafted through my husband’s debit card consistently on the first 4 days of the month for at least the past year. Unfortunately, the magnetic strip on his debit card came off and he received a new one, with new numbers. Three other... More...
    (Credit Cards, Finance, Banks)
    johnroberts's Picture   johnroberts    0 Comments   Comments
  • Internet cable company

    Time warner cable... So I'm in a gas station bathroom and getting drinks for my fiancé and little boy a time warner vehicle pulls up beside mine... The guy (Matthew Nash) leans in my window asks my wife about our tree service advertised on my vehicle she gives him a card.... He says maybe he can cum by hook her up with sum cable and a little something extra if she was "down for sum fun" he later proceeds to text her naked pix if his genitals..... I have the pix of him in his work shirt in vehicle and of his penis he's sending my fiancé telling her he... More...
    (Cable TV)
  • Time Warner Cable PLEASE FIX MY BILL

    I was having issues getting my new IP phone to work and I called TIME WARNER to see what might be the issue. The lady on the line upgraded my basic internet to turbo temporarily and it began to work. She said the up grade would be an additional $14 which I agreed to. My billing had been around the $125 range before that. The next billing cycle my bill went to over $300.00. I called and after lengthy holds, disconnects and transfers I was told that they realized that the girl that added the turbo upgrade did not apply my discounts for having 3 services with them. Therefore they would have... More...
    (Cable TV)
    Ishudnbhere's Picture   Ishudnbhere    0 Comments   Comments
  • Cable TV lines moved within house

    I called and scheduled to have two lines in my house moved to a different location. On Saturday morning the first guy came very nicely dressed. Looked like he had not done any work at all that day. We told him what we wanted and he looked under our house and then went to his truck. A short time later he came back to tell us he forgot his drill and needed to reschedule. He goes back to his truck and tells his boss we were real busy and needed to leave and that we needed to reschedule. We watched out the window and saw a female friend of his drive up into our driveway and he goes out to... More...
    (Cable TV)
    scoggins's Picture   scoggins    0 Comments   Comments
  • Time Warner Cable Customer Service/Billing

    I do not know homany times I hace contact the Corporate Office about this and they are still doing the same thing, I had my bill reduced &160, had my cabe box taken out and again the bill is $297 and they are charging me for the Mayweather fight and I did even get it but they said it would be credited and nothing had been done, I have called and asked for a Manager and was denied unless I gave up my information. CSR are rude condisending and the Payment Center CSR Keidrea was just outrageous this is who you have represent your company "NOT" so once againI wil be contacting the... More...
    (Cable TV)
  • equipment not working properly for months

    We have called, spent alot of time explaining and re-explaining issue of equipment not working properly since Dec (it is now may). Support had told us new remote in the mail, never showed. Sent empty boxes for us to return equipment with no replacements. We have explained MANY times the issue of having to be in a particular position JUST TO CHANGE THE CHANNEL, it locks up in demand EVERYTIME. We are now requesting all new equipment only to get yet MORE call backs wanting to know the issue. Our bill has been paid on time EVERYTIME. We should be considered top customers! We should get SOME... More...
    (Cable TV)
    mheckel's Picture   mheckel    0 Comments   Comments
  • Time Warner Repair and Billing Service

    Service in Fayetteville, NC is awful!!! A technician left me a note on the door telling me I missed my appointment AFTER I answered the phone and AFTER I waved at him to let him know that I was home. He did not bother to even tell me he was leaving. I thought he was fixing something outside. This is after 5 months of having a DVR that did not record, all while l was paying $270.00 per month for "Signature Home". The solution within this 5 month period: a broken box. a fix outside AND a box that the supervisor told me to turn off every time that I wanted to delete something.... More...
    (Cable TV)
    JeanCott's Picture   JeanCott    0 Comments   Comments
  • Time Warner Cable Service

    I am a very unhappy customer. After being a loyal insight customer for over ten years, I have had nothing but billing problems to laggy internet with you Time Warner Cable. In the two years I have had the pleasure of dealing with your company, I have lost customers due to internet stability, and when I reached my end I contacted Cincinnati bell and tested your internet service against there speed. After reaching out one last time for your company to at least fix the internet speed or make it Competitive with your competition to keep my business. Do you know what I was told? I would have to... More...
    (Cable TV)
    Hoehn's Picture   Hoehn    0 Comments   Comments

    Time Warner Cable needs to be SHUT DOWN! The are the most horrific company ever to be established on planet earth. The need to be given a negative negative. It is sad they have to harass people for a past due amount in 2013 that WAS taken care of. Oh but wait, no here in 2015 they say, TWC, that I did not take care of that bill. They want me to pay. Hell to the No! The reps are confused. They ALL tell you different scenarios about the service. Company needs to SHUT DOWN, schedule a convention, retrain, retrain, retrain. Then see if they get it right. GOOD RIDDENS TO BAD RUBBISH! More...
    (Cable TV)
    Bookworm's Picture   Bookworm    0 Comments   Comments

    I am a longtime customer of TWC. I received a letter dated Feb. 12,2015 that informed me that I was nearing an end to my original promo agreement and that there would be a new offer (just a little more than my current bill) if I would stay on with them. I agreed. After only one month of being billed per the agreement TWC hiked my bill by 55.00, no services changes, no extras, nothing! I called to get things resolved and I got no explanation or solution, I even had one agent tell me it was for a bill that I did not pay from over a year ago. I have no past balances with TWC!!! I was... More...
    (Cable TV)
    ABRAXASMAN's Picture   ABRAXASMAN    0 Comments   Comments

    On 7/15/14 we moved from Irving to Denton and disconnected our TWC service. We returned the equipment to the Dallas Royal Lane Office, but had forgotten to bring the modem. We were assured that it was no problem-all we had to do was return it when we unpacked and found it. We had problems locating the modem while unpacking so I contacted TWC by phone regularly updating them on our search. After a month or so I started getting harassing calls from a collection agency. I tried to tell them the situation but they were not interested. After several of these calls I called TWC again and was told... More...
    (Cable TV)
  • Lousy customer service

    I was talked into ordering a bundle with internet and all I wanted was the internet. Called to cancel and just order the $15 internet and was told that it will not stream movies and the next fastest one was $50 a month..I was told previously by a time warner employee that the basic internet is 5 mbps. My friend streams with the basic internet and has no problem with Netflix. Time Warner continues to attempt to milk customers by selling them overpriced bundles at high prices. This monopoly needs to cease. One hand does not know what the other is doing. More...
    (Cable TV)
    gking's Picture   gking    0 Comments   Comments
  • Time Warner Cable. Never received my refund

    Terrible. I kept losing internet connection to my router at least 5-6 times per day. So I called and they sent a technician out. He said my modem was fine and that it's just an interruption in my area. The next day, it kept happening (it had been happening since I had it installed). I called again and they sent me to a level 2 technician. I had to wait a week until they could come to my apartment. Level 2 technician arrives and says he will replace my modem. Problem solved, right? NOPE. The next day I continued to lose internet while trying to watch Netflix. So I called again... More...
    (Cable TV)
    Pamelad28's Picture   Pamelad28    0 Comments   Comments
  • TWC gave a free hd box now want me to pay

    TWC advertised that subscribers could come to their office to get a FREE box that would allow old tv s to see the new HD broadcasting. We got one but could not figure out how to hook it up so just got rid of it. They never said we had to give it back. but now i dont want their service anymore and they siad i have to bring that box back to them. If i dont they want me to pay them 40.00 this is false advertising to say they are giving it to you FREE and now want you to pay for it. More...
    (Cable TV)
    JANCHAR's Picture   JANCHAR    0 Comments   Comments
  • time warner services

    My daughter used to live here.I worked on her internet for her it was real slow half speed. I called Time warner got it straightened out.A few weeks after my daughter left the trailor and I took it over.I turned the power on and just internet.I had a different account.I was payed in advance.A month. They shut me off.I asked Why they said my daughter didnt pay her bill and they wanted me to pay it.They put her name on my credit report.They said they left my name on cause i used her internet to fix her signal and i paid her bill before.I said yes I did .I talked a little more on the phone... More...
    ldeeley's Picture   ldeeley    0 Comments   Comments
  • Time Warner Cable Horrible Customer Service

    I have been having problems with the cable ex: show freezing up or just shutting down. Internet Service not being connected. No phone service. Feburary 5th I had a seizer/small stroke at 5 a.m. Our phone was out of service so my husband had to go to the neighbors to use their phone. I could of died that day without phone service. Weeks before that we made complaints to customer service and management. When put on hold they all hung up on us. I have a bill for over 6 thousand dollars from the hospital and your staff had nerve to tell me they were going to charge me if they hade to pick up... More...
    (Cable TV)
    fishyfish2012's Picture   fishyfish2012    0 Comments   Comments

    So just out of curiosity have you fired the moron who created your affordable internet ad? obviously they have the ethics of the person who created the go daddy super bowl ad, you do realize that 4.5 million dogs are killed in shelters each year and buying puppies from the pet store (puppy mills) supports that behaviour ? Or are you so out of touch with people and issues that you didn't realize this ? not a good choice, at least go daddy had the common sense to pull their ad - how about you step up to the plate and not only do the same but re do the ad with a shelter animal ?... More...
    (Internet - Sponsored by DIRECPATH)
    bachaus's Picture   bachaus    3 Comments   Comments
  • Time Warner Cable, Tripple paly

    I tried to sign up for the "Triple play service: TV, Internet and phone". Their advertised info on line says: $89.99 per month. According to online info it includes the "HD BOX" (the first HD box (SEE COPY OF TEXT FROM THEIR WEB SITE BELOW SHOWING What is included". I understand that according to the ad, any additional HD boxes or digital boxes will be an additional fee however when discussing the issuw and fees with the "Customer solutions" dept, they insist that the first HD box is not included in the $89.99 fee and there is additional fee of $11 for the... More...
    (Cable TV)
    unn1234's Picture   unn1234    0 Comments   Comments
  • twc digital conversion

    The digital conversion box you provided (about week & a half ago) has been an ongoing problem in trying to watch basic cable. From initial hookup, only a few channels were successfully digitized. Numerous channels showed only heavy pixelation of video and garbled audio until a boxed message on black screen indicates something to the effect that an interruption in service had been detected and to check my connections. If this does not correct problem contact service provider. Rechecking connections did not correct problem. Response from twc was to reset box, which did not resolve... More...
    (Cable TV)
    twoshalfmen's Picture   twoshalfmen    0 Comments   Comments
  • TV ad

    TV ad I just wanted you to know I find exception to your internet ad with the Mom and small girl at the wishing fountain. Please could the script be changed to replace the request for the nearest pet shop to the nearest SHELTER.. There are so many pets being destroyed while puppy mills continue to torture animals. Thanks for your time. More...
    Sandi92054's Picture   Sandi92054    0 Comments   Comments
  • New service

    Extreme irritation caused me to finally tell saleperson during the tenth call to my home that I was cancelling all intended services, which was due to be set up the next day. My original call two weeks earlier was a typical sales call until I was asked for my ss number. Instead I chose to give my licensenumber and name, not to mention I had recently paid an old bill , so clearly they had my informationon file. I proceeded to repeat this I'd number five times and in each instance the woman increduously said are you sure? Of course. Finally I was transferred to another party to authorize... More...
    (Cable TV)
    msgulianna's Picture   msgulianna    0 Comments   Comments
  • Time Warner Cable Internet Service

    My wife and I have had no end of problems just trying to move our service with Time Warner Cable. This all started in September of 2014 when we purchased a new construction home and wanted to move our internet service. All we needed was to have a box (they call a pedestal) installed in our front yard for their service technician to connect the cable to and run from our front yard to our house, but this is apparently easier said than done. There is cable already under ground passing through our yard and our neighbor has service, but this doesn%u2019t seem to matter. We have made over 12... More...
    (Internet - Sponsored by DIRECPATH)
    brifre1's Picture   brifre1    0 Comments   Comments
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