Time Warner Cable Consumer Complaints All Reviews

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Time Warner Cable Reviews

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  • cable overbilling


     
    Every few months Time Warner sneaks in extra charges on my cable bill. This month the bill went from $119.52 to $141.31. The extra charges were Hdxtra and The Jewish Channel. We are not Jewish and the only person in this household is my 86 year old mother and myself. No one ordered these channels and when I called customer service they just give me a line of horse sh*t saying that someone must have hit the remote ordering these services but they would not remove the charges. I'm getting a bit tired of this recurring scenario. This is an ongoing trademark of Time Warner to raise... More...
    (Cable TV)
    Taffey7's Picture   Taffey7    1 Comments   Add a Comment

  • Got Lied TOO< 2 Times!!


     
    We ordered TWC Triple Bundle on Feb 1st, 2012. This would be out of the Presque Isle, Maine Office. When I called and ordered the guy told me the line was serviceable. Then we got an other call stating our line was serviceable again. So, I went to the Presque Isle, Maine Office to pay the whole bill a head of time so when the tech came on Feb 10, 2012 I wouldn't have to deal with the money then. On Feb 10, 2012 the tech shows up at 8 am sharp. He looks at the line. Then gets in his truck and goes down the road. The tech comes back. He tells me sorry I can not connect you I'll... More...
    (Cable TV)
    jdboys40's Picture   jdboys40    0 Comments   Add a Comment

  • GOODBYE TWC


     
    I have been a TWC customer for over 6 years, pay my bill direct debit so never a late payment. Last month I received notification that my bill is increasing $13 a month. I call customer service, there is nothing they can do for me. Oh wait if I get rid of my DVR capability they can get the bill so its only $8 a month more. Now why would I pay MORE for LESS? The service rep ALEX begins to argue with me. I tell him either get me the same package at the same rate or I will go to Direct TV. He then begins to bash Direct TV, then I explain that we have Direct TV at our other house, since... More...
    (Cable TV)
    chhowl's Picture   chhowl    0 Comments   Add a Comment

  • new customer bad service


     
    Well I just moved to Maine from mass and just ordered twc on 1/30/12 and paid in full and just found out my service is being interrupted because the people who lived here before owed money. Well you know what twc I just went down showed my id, ss#& previous address and they said it would be taken care of but now I don't want it. U guys should look at that stuff before you give people cable and make them feel like s***. I will never do business with you again and I will tell everyone else about my experiences as well. You must lose alot of business with the way you treat your... More...
    (Cable TV)
    mrfixit's Picture   mrfixit    0 Comments   Add a Comment

  • "Roommate Policy"


     
    I phoned Time Warner Cable to set up new TV and internet service last week. After selecting a package that worked for me, it came time to set up the installation date. The customer service rep then advised me that I would not be able to get service at my address because the tenant who lived at my address/apartment number...5 years ago...had an outstanding bill. They refer to this as the "roommate policy". I've never met this person, and have no connection to them aside from the fact that I live at the same address that he did. There's more. By this point, I'm... More...
    (Miscellaneous)
    goaltender1980's Picture   goaltender1980    1 Comments   Add a Comment

  • Fee increase monthly


     
    This is by far the worst it was been over the past 10 years I have been with this company. They increased my price over the past 2 months by over $20. The customer service rep Duncan was rude and prematurely ended the chat conversation thinking i have not saved it as soon as i stated i was going to contact Corporate. I simply wanted a credit for the increase for the remainder of my Promo period which i was told would not change in fees. More...
    (Cable TV)
    iratecustomer88's Picture   iratecustomer88    0 Comments   Add a Comment

  • I JUST CANCLED


     
    I have just spoken to Supervisor Eba (1535048) and Customer service rep Yolanda (YOS) about my current increase in services. For an extra $34.71 increase I can continue to have my EXACT same services that I was paying $74.24 to have. There is NO justification for me paying an EXTRA $34.71 and not receiving any ADDITIONAL programming!! I understand promos end but if there is going to be an increase make it worth my while!! These 2 individuals did NOTHING to maintain my business of 3 years and auto paying (NEVER LATE) payment history!! But I will NEVER come back to TIME WARNER for any of my... More...
    (Cable TV)
    lilpeeps4all's Picture   lilpeeps4all    1 Comments   Add a Comment

  • Very Unhappy Customer


     
    This review has been resolved or replied to by this company. I am an extremely unhappy customer. I tried to get TWC's attention today via Facebook and Twitter, and NO ONE even responded to my complaints. I had to look at other Facebook users' comments to get your name/email. I don't even know where to start. To begin with, I believe that you charge an outrageous premium for the (barely) mediocre services that you provide. The cable user interface is horrible, the internet speed (even your "turbo" speed) is sluggish, and your customer service is the worst I have ever experienced. Up until recently, you had a total monopoly... More...
    (Cable TV)
    embolina's Picture   embolina    1 Comments   Add a Comment

  • Undisclosed Fee!


     
    I just found out today that TWC charges $4.99 reconnection fee every time your cable service is interrupted. I've been with them over 5 years and have never been made aware of this fee nor is it anywhere on my bill. After escalating my call to the Senior Supervisor Tammy, I was told that an insert had been placed in my bill in Feb of 2011 stating that the fee was going up from $2.99 to $4.99. An insert? Feb 2011? They disclose every single fee on their notices like the late payment fee, the service fee to have a representative come to your house, the reconnection fee for the phone... More...
    (Cable TV)
    skittlesj20's Picture   skittlesj20    0 Comments   Add a Comment

  • Waiting to pay my bill on hold


     
    This review has been resolved or replied to by this company. So im sitting here watching my iphone, 41 minutes have passed. I called to try to pay my bill, the automated system didnt understand me, so i got transferred to some service center abroad where they wanted to charge me an extra 1.99 to PAY MY OWN BILL. I asked for the manager after the peon couldnt speak english well enough and/or do anyting about it. Now 45 minutes in I am still wating to PAY MY BILL. Do you really want this company as one of your basic utilities servicer? Really? If you are in NYC I advise anything else ... this is ridiculous, 51 mins and counting to PAY my bill,... More...
    (Cable TV)
    vmmilea's Picture   vmmilea    1 Comments   Add a Comment

  • HORRIBLE !!!!!!


     
    i have been a customer from growing up to when i bought my house and became a customer on my own.never had i had issues with getting a decent price once my contract expired til now!! They must feel they have the best of the best and i hate to say it but the customer service people i have spoke with need to go to a class on customer service. They are rude and just right ugly. I have the same package as my parents, uncle, neighbor and a friend and we all have different prices even though we signed up about the same time. a friend just renewed hers and got everything for 89.99, i was offered... More...
    (Cable TV)
    aprilbenton's Picture   aprilbenton    0 Comments   Add a Comment

  • Customer Service Complete Failure


     
    As a former C.F.O. of Union Bank Switzerland, I believe I have some pragmatic experience in delivering quality customer service to our global clients.My experiences with Time Warner, in so far as installing a cable connection has proven that it is possible to provide the worst possible ecustomer experience due to their nefarious franchising techniques; should you wish to complain, you must first discover through the F.C.C.,what franchising authority is responsible for a specific area; given that I live reside in Queens, I pursued that detective investigation. I will assume that Tine... More...
    (Cable TV)
    oceanconveyor666's Picture   oceanconveyor666    0 Comments   Add a Comment

  • Rates


     
    This review has been resolved or replied to by this company. My cable increased 11.50% over last year, after increasing 33.8% over the prior year, and 9.6% the year before that for a total increase of 63.5% and an average annual increase of 18.3%. Over that same time the CPI index increased in total 6.4% and 1.6% average per year. Internet service has increased 9% in total and 3.1% average per year. The quality of service has not increased! More...
    (Cable TV)
    rspale1's Picture   rspale1    1 Comments   Add a Comment

  • Monthly payment for frustration


     
    I just spent over 30 minutes on the phone with two different customer service representatives, repeating my account informat three times, to no end. Your service has, once again, deteriorated in every way, and bills continue to go up. I noticed, however, that you continue to lure new customers with promises of a monthly cost that is as much as $40 less than mine - a long time Time Warner/Adelphia customer. Your selection of the most recent cable providers was poor. Searching for a channel is time prohibitive, programming the DVR has become a throw the remote task, and hearing... More...
    (Cable TV)
    jvesp's Picture   jvesp    0 Comments   Add a Comment

  • Irresponsible and Unprofessional


     
    I have TWC for my phone,cable, internet. I bought the package. BIG MISTAKE. Had AT&T for last 11 years. No complains. This is my first month of service from TWC. My phone lines and internet and cable are not working from this Friday (12/30/2011). I have called them 17 times(I have a count in my phone) . Lies after Lies. They were supposed to show up on Sunday. Didn’t happen. They apologized and then rescheduled another 8 am to 9pm window on Monday…waited all day , nothing happen. Today is the 5th day again waiting. Every call I made I have stated that I had medical... More...
    (Cable TV)
    Sara80's Picture   Sara80    0 Comments   Add a Comment

  • The Epitome of Bad Customer Service


     
    The Epitome of Bad Customer Service Today has been a day of complete and total frustration. I have been lied to and hung up on by a company that I pay a whole lot of money to provide me service. At around 9:15 AM today, I lost my cable, internet and phone services. Perhaps not typically a big deal, except for the fact that I work from home. Thus began my saga of horrible service with Time Warner cable. Upon calling TWC I was advised to unplug my modem (I had already tried that prior to calling in) and that there were no neighborhood issues. An appointment was set for 24 hours later... More...
    (Cable TV)
    andreakohler's Picture   andreakohler    1 Comments   Add a Comment

  • Collections collapse


     
    Maybe I'm the 1st of its kind for Time Warner Cable that a new roommate had twc before. I dont understand why you would punish me for someone else bills. They asked me to send a lease and I did that to show I didn't use there service I just moved in 8 days ago still no deal. Pay her bill or she pay it or they will keep the freeze on my address. I allowed her and her kids to move in to help them escape a terrible situation and it seems as tho no one can help me. I live in a veteran based apt complex and I wonder how they are handling these minor problems that are annoying. No good... More...
    (Cable TV)
    Confusedvet111's Picture   Confusedvet111    1 Comments   Add a Comment

  • fees


     
    I would like to ask you why I have been charged 2 times for a connection fees?First they install my internet 30 $,and 2 days later cable 30 $ again.so this is a complete stealing.First they give me only one choice for cable and TV and then they just monopolizing me.Because i don't have choice lets do what ever we want.Are we in 21st century.Are we in the best economy in world.is there really a democracy choice for me???I need a choice or at least a fear price.What is this 90 dollars for cable and internet.very disappointing from Time WARNER CABLE.I think this is not a good price but I... More...
    (Cable TV)
    martinov10's Picture   martinov10    1 Comments   Add a Comment

  • Still waiting for my cable


     
    I am Angel Guzman wife. we have TWC, the first time my husband put cable. he was told that a tech. would come out and when the day came the tech. told him that there where no lines outside and a new one would be put in by another tech. After that tech. two more came out one stated that another tech. needed to come out and the other stated that the line where there and that he could not explain why the other tech could not connect it. We were without the cable service for two weeks not counting that nothing was taken off the bill for those two weeks.This tech only took, if that 15 mins. to... More...
    (Cable TV)
    irisgu's Picture   irisgu    0 Comments   Add a Comment

  • TWC & Employees Are Liars


     
    Switch from AT&T to TWC after receiving a call offering a $100 visa to switch. So since AT&T rates were higher I switched to TWC, Service ord. July 2010 installer came out couldnt get cable to work, sent another worker the next day, he buried the cable, a week later 7-8 different techs came out still no service, 2 supervisors came out still no service, finally in sept I got cable and the internet. Since october each tech that comes out tells me I need a new dvr and replace the box in the master bdrm, still more techs have come out and said you need to have dvr and 1 box replaced but... More...
    (Cable TV)
    williamssharon's Picture   williamssharon    1 Comments   Add a Comment

  • Pathetic


     
    TW has been, literally, a nightmare. We have had service techs out at least twice a year..sometimes three. One occasion we had the tech tell us the wiring from the pole to our house was "new"..interesting as the wire had the old paint trim color on it...color was change 20 years prior. But last year I replaced an HDDVR box which was faulty. While in the Ware Ct office I was told I could update my contract although it still had another year. Even though I cannot use the digital telephone, by adding the service and could take advantage of it later, it would lock me in for... More...
    (Cable TV)
    mikkitocco's Picture   mikkitocco    2 Comments   Add a Comment

  • No internet? Use the computer!


     
    Historically, I have had helpful responses from Time Warner, in re my cable and broadband. Two weeks ago Mr. Total Idiot appeared to make repairs. He unplugged a watering controller from its dedicated outlet, leaving 7 acres of unwatered landscaping while we went crazy trying to figure out the problem. He pluggged something Time Warner into the outlet. Today, after two weeks, we found the problem while preparing to install a new sprinkler controller. I phoned TW and after an hour was told that TW cold not send a technician to fix my sprinklers and also that no technician could be... More...
    (Repair Services)
    peacockhill's Picture   peacockhill    0 Comments   Add a Comment

  • I HATE TWC!


     
    This review has been resolved or replied to by this company. Time Warner has to be the worst company I've ever dealt with, and I'm not just talking about cable companies. After getting unexpected charges on my bill, I called to inquire. I was on the phone for an hour, transferred four times, and in the end they didn't do anything for me except make me really angry. I had been offered a promotional price and was later told that I couldn't have that price. Each person I talked to told me something completely different and could not do anything. I cannot stress how much I despise Time Warner. I am desperate to change to another... More...
    (Cable TV)
    Customer22's Picture   Customer22    1 Comments   Add a Comment

  • fraud


     
    I've had time warner cable for 3yrs, now remined you that i gave them my ss# when I signed up for cable, I'v keept my bill up and had to drop some service because of my income, i'm a disabled vet. witch they don't offer anything to us, but that;s ok but I recived my new bill and it was $500.48, I belt fell ove when I saw this bill, I whent to the office and they told me they found and account that they said i owed clear back in 2006 over 5yrs ago and appled it to me bill, this was my exwifes bill and that she lived here and that my ss# was on her account, now they wrote... More...
    (Cable TV)
    tattz47's Picture   tattz47    1 Comments   Add a Comment

  • Cable tv appointment


     
    This review has been resolved or replied to by this company. my husband order a new service wrote a check for the first month service and installation set up an appointment for the technician to come and install it. the technician never showed up finally we called customer service and asked why he did not showed up and they said "well there is an unpaid balance from the previous person that lived on this address so we could not install service for you " they already cashed the check and we have no service. my husband called them back and they said it will be a month before he get the money refunded. More...
    (Cable TV)
    adnanrafi's Picture   adnanrafi    1 Comments   Add a Comment

  • Does TWC Have No Sense of Customer Service?


     
    In early October, my husband and I made the decision to bundle our TV, Internet and phone services and switch to Time Warner. This moved would have saved us about $70 a month. I called TWC and set up an installation appointment. When the tech arrived to install the equipment, he informed me that someone should have been out to bury a line and that he couldn't do it as he didn't have the appropriate equipment. When I called TWC to ask what happened, they informed me that the people who owned the house before us had TWC and, therefore, the house already had the necessary... More...
    (Cable TV)
    bagejew's Picture   bagejew    0 Comments   Add a Comment

  • fraud


     
    So during the week I pay my cable bill and the following day I come home to my service off. I call TWC, the girl puts me on hold and a few minutes later a man picks up. I said what happened to the girl? he said this is the LOST PREVENTION department. I said what?? What's going on? The guy wouldn't speak to me because I am not on the account. So I call my husband, so he can call them and find out what is going on. He call"s and the guy tell my husband you owe a bill from 06 (5yrs later, with no phone call or letter in the mail in regards to what he is saying. The guy said... More...
    (Cable TV)
    TM38's Picture   TM38    1 Comments   Add a Comment

  • internet


     
    I have sirvice with twc and this morning one of there representative cut my service I talk to him and ask way was hi cutting my service and hi told me that I didn't show up on his list as a costomer I work from home on the computer and now I am stuck intel Monday this is all most 5 days without sirvice so I I'm making no money it sucks and I still have to pay for the full month of service More...
    (Cable TV)
    radix's Picture   radix    0 Comments   Add a Comment

  • How can they be this bad


     
    I have been with Comcast and then Time Warner Cable for many more years than I care to remember and it is has been nothing but trouble. I pay $150.00 a month for their services, so you would think they should work. Why can't they get their DVR service to work all the time, not just some of the time? Here is my biggest complaint. My guess is that their busiest days are Saturday since a lot of people cannot be home during the week since they are working. Why is it that when I need service, I have to wait 2 weeks??? When there are so many people unemployed, why can't you hire... More...
    (Cable TV)
    monkeysmommy2008's Picture   monkeysmommy2008    2 Comments   Add a Comment

  • They refused to provide service


     
    I have had Time Warner Cable service for the last 10 years. Last year due to medical/financial I reduced my service from a phone/cable/internet package to just a internet package. I called them last week because I wanted to upgrade my service and add TV cable service. After waiting on hold for over 30 minutes I was told that because I had a two year internet package they would not be able to provide me with any other service. When I asked to speak to a supervisor I was told that was why I was on hold for so long - she was speaking to a supervisor because even she could not believe they... More...
    (Cable TV)
    pskaren's Picture   pskaren    1 Comments   Add a Comment

  • Time Warner Cable is a Con Artist


     
    This review has been resolved or replied to by this company. I switched to Time Warner Cable after seeing an ad on TV about their products and the promotional part that if I switched to TWC that I would get a $200 gift Card. After much consideration and over several months I decided to give TWC a try. I went on line per there ad and placed an order for TWC. I filled out the form entirety and pre-paid for the switch. The online ad stated what service I needed to do to get the $200 dollar gift card. I did not see anything after I completed the information online and paid for the service that I called time warner cable (TWC) myself to ensure that I had... More...
    (Cable TV)
    camaryn's Picture   camaryn    1 Comments   Add a Comment

  • ripoff scam


     
    We set up cable and internet service had to prepay. tech came out then couldnt get a signal sed he was going to put out a cd call. Fiance walked to office to get ok to drill a window line tech left before he came back. Fiance talked to Leonard and was told someone was coming back same day by 7p. A lady called to see if someone came yet. Reinformed us someone would be out there. 6:45 called time.warner was told they just got the order at 6:20 no one could come out. Bull, sed someone would b out next day. Waiting and waiting called time warner lady sed she put out a call to on call supervisor... More...
    (Cable TV)
    my4angels's Picture   my4angels    1 Comments   Add a Comment

  • Horrible Tech Service Rep


     
    The cable is out all over the neighborhood. Neighbors have called in, some more than once. After 30 minutes trying to convience them my cable was not working, he didn't believe me that it was out all over the neighborhood. All he wanted to do was argue! They don't care about the consumer and they won't refund when their service goes down. These people are just as bad as AT&T. They are too big and must have the govt in their pocket... afterall how else do they survive in a regulated business. Bottom line... They don't care about their customers! neven have and... More...
    (Cable TV)
    makethemaccountable's Picture   makethemaccountable    1 Comments   Add a Comment

  • I'm VERY UPSET


     
    I consider myself to be a very liberal woman but here I sit blown away at the level of pornography, vulgarity, evil insinuations, harsh ALLOWED language and the list literally goes on and on nowadays with the level of evil we have allowed on our EVERYDAY cable. TIMEWaRNER~~PLEASE PLEASE STOP!! I can only hold my breath that someone with the power to change this~~that they do something to chage this ASAP. The thoughts and evil things we are alowing you to place into young adults as well as all of society is unsettling. I personally hold Time Warner Cable responsible for a good portion of... More...
    (Miscellaneous)
    Laurellutckn's Picture   Laurellutckn    1 Comments   Add a Comment

  • New Customers Not Needed


     
    I am a new customer trying to get TWC to install service. They charged my credit card $144 a week before the appointment to come to my house was schedule. Once I did get an appointment date and time (11am -2pm), I took the day off from work to be here. Well, as you can imagine, 2:00pm came and went and no technician. When I called TMC to obtain estimated time of arrival, I was told that around 1pm, the technician drove by and because he could not find parking in front of my house, he just kept driving to the next job. He didn't even bother calling to let me know! Now I... More...
    (Cable TV)
    trojanchick's Picture   trojanchick    2 Comments   Add a Comment

  • telephone outage for 42 days


     
    This review has been resolved or replied to by this company. We were without telephone service from August 28 to October 8. This left us unable to contact police, fire or ambulance service in an emergency and made it difficult and expensive to conduct routine daily business. Anyone calling our phone number (which we've had for about 45 years) was told that we "were not accepting phone calls at this time." This lack of service is unacceptable. More...
    (Repair Services)
    JMcClure's Picture   JMcClure    1 Comments   Add a Comment

  • WORST COMPANY EVER


     
    This review has been resolved or replied to by this company. TWC is the worst cable/internet provider I have ever had. Called for a re install. Of course it would take a week for some moron to connect some boxes. Later that day I looked at my bank account and discovered that they charged me $118 without my permission. They basically stole money from me. Called in for a refund and they said it would take 3-5 business days. Called on the 5th business day and they said that they last rep didnt submit the order and that it would be another week. Keep in mind that I was basically broke because of that $118. So I havent had any money for almost a... More...
    (Cable TV)
    peeps4735's Picture   peeps4735    1 Comments   Add a Comment

  • No Truth In Advertising


     
    I have had the "worst ever" customer service experience with TWC. When I signed up for the triple play back in February, I was promised a $200 gift card. I was told to fill out a form on line and send in my last Verizon bill, and I would wait 90 days to receive the gift card. I did all that and have waited 8 months instead of 90 days. I have called to complain many times and "every time" they tell me someone will contact you within 48 hours. Don't believe it! They think you have short memory or something. No one calls you back. I hate this service. More...
    (Cable TV)
    pirchi's Picture   pirchi    0 Comments   Add a Comment

  • "Un-Special" Signature Home Customer Service


     
    I was having a very good chat session with TWC this evening and all my questions were being answered. But then, and this has happened twice to me in the past....all of a sudden I am looking at the "brief survey" I may be asked to participate at the end of my chat session. I could not believe this was happening again. This time I refused to get upset as my chat would be sent to me and I would have the original info I had asked for in writing. As of one plus hours later I have not rec'd any correspondence. Why do you ask for my phone # and email and not USE IT??? The rep... More...
    (Cable TV)
    PSmith2280's Picture   PSmith2280    1 Comments   Add a Comment

  • Vendetta against Fox


     
    I added premium channels to my service so that I could watch Fox Business News on my kitchen TV at lunchtime. I now find that they have FBN on Ch 223 in my service area. My kitchen flat-screen TV was bought less than a year ago, but does not have channel service that high. I think it likely that someone at Time Warner Cable is purposely making it difficult to access Fox for political reasons, and I object. This gives me one more reason to switch to a different cable service as soon as it becomes available in my neighborhood. Professor E. Greene, USC More...
    (Cable TV)
    egreene's Picture   egreene    0 Comments   Add a Comment

  • TIME WARNER CABLE IS HORRIBLE


     
    I have a problem with Time Warner Cable. I have been a customer for over 10 years and I am done with them. For 3 years I would have no cable at least once a week. finaaly they opened up a complaint and that got resolved. On Thursday my cable froze again which in not uncommon, I called and got a rep who had no idea of what he was talking about and said oh we need to send a tech to service but the only available appointment is the following Wednesday. I told them that it was absolutely unacceptable and that I wanted to speak to a supervisor. I was on hold for 45 min with nobody... More...
    (Cable TV)
    mbadalamenti's Picture   mbadalamenti    0 Comments   Add a Comment

  • internet/TV


     
    Time Warner cable has NO customer service. I have scheduled 3 different days for service. Three times waited for hours. Three times they do not show up or they have changed the times and the latest was someone in their organization cancelled the order, without letting me, the customer know. Each of the phone operators ( and supervisors?) say the same thing, ask the same questions, and have zero result. I have spent more than 3 hours on the phone with incompetency. I would love to know where to get results and where to file a REAL complaint where I could get REAL results. More...
    (Cable TV)
    cocoloco's Picture   cocoloco    0 Comments   Add a Comment

  • Just Shameful


     
    My family and I bought a house in 2010. As the house needed renovations, we moved to a temporary apartment for 5 months. My wife and I both require internet for our jobs so we transferred over our Time Warner service, which up to then, we had been very happy with. When we were ready to move into our new house, we called Time Warner to move our service to over to our new residence. I imagine that people have done this before (moved). Time Warner came out and installed our new service and everything has been just fine for the last year, or so we thought...Three weeks ago I received a call... More...
    (Cable TV)
    dgbagley's Picture   dgbagley    3 Comments   Add a Comment

  • Unfair Contract


     
    I am a customer of Time Warner Cable Business Class. When we purchased the services of Time Warner Cable, the sale person suggested to sign on 2 year contract because the two year contract can give us better promotional disscount. However, we were not sure that we can keep the contract for 2 years or not because we just started business a year ago, and had paln to move to other town soon. Therefore, we asked the sales person that what is we move to other town where Time Warner Cable doesn't provide the services? Do we need to pay any fees for early termination? Then, the sales... More...
    (Cable TV)
    hingom's Picture   hingom    2 Comments   Add a Comment

  • Time Warner SUCK!!!!!!


     
    Ive been a customer with Time Warner for about 6 years, so I called on August 24th, and asked billing if I could set up a payment arrangement for the payment to come out of my bank acct on August 31st, the customer serive rep said she could set that up for me, as she sets everything up I ask her 3 times so my money will be deducted from my acct until August 31, she agreed all 3 times, and I know the call is suppose to be recorded. The next day I get a message from my bank showing my acct in neg. I look into the reason why and I see that TIME WARNER took the money out, leaving my acct neg... More...
    (Cable TV)
    mgroves33's Picture   mgroves33    1 Comments   Add a Comment
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