Time Warner Cable Support Tickets All Reviews

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Time Warner Cable Reviews

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  • subpoena compliance team



    dear sir/madam i had a business service installed on dec 8th 2012. At time of purchase at NO point was i advised nor informed of my macafee services. At no point did the installation team advise me to change name or password of network. From Dec 16th the security on router was disabled 3 times. i called level 3 tech to have it re-instated each time. only to be told that this wouldnt ensure security. long story short. i was subjected to x 4 hacking incidents which has left my business blacklisted, fraudulent and in tatters. my equipment and siftware hijacked and destroyed. i... More...
    (Legal Services)
    supasquirrel007's Picture   supasquirrel007    Read The Conversation   Read The Conversation

  • Phone calls



    This ticket has been resolved or replied to by this company. I have been receiving NUMEROUS phone calls from phone number 919 595 4892, stating they are from Time Warner Cable, sometimes 3 or 4 back to back to each other. I did research and found it to be true that the phone calls are coming from Time Warner in North Carolina. I do not live in North Carolina. I called and was advised I was put on a Do Not Call list and STILL receive these phone calls. For the last time. If I continue to receive these calls, I will find a way to take civil action. More...
    (Miscellaneous)
    Khancock's Picture   Khancock    Read The Conversation   Read The Conversation

  • Customer Service



    I wasn't able to order a movie OD so I went online to check on my account. I discovered that I had a new bill posted (not due for another month) that was over twice a normal month's bill. The bill said I was charged a $25 return fee and $7.50 late fee for an electronic payment I made 3/31 for a bill not due until 4/13. I called TWC and talked to an employee in billing who told me that I had to pay the "return" fee even though she couldn't tell me what had happened. I asked to speek to her supervisor, who said her name was Sonyae, the "floor supervisor".... More...
    (Cable TV)
    lulu3320's Picture   lulu3320    Read The Conversation   Read The Conversation

  • Late Fees



    Late fees are charged for services that have yet to be received, this seems unethical and consumer abuse. Time Warner bills in advance of received services. I have had a total of 7 late fees due to a decrease in my income caused by disability due to a car accident. The total is $52.50. Should I contact the FCC, NYS Attorney Generals Office or the BBB to escalate my complaint and request for a credit? I spoke with someone named James and his supervisor Roland and they terminated my call as they consider this a legal matter that may include a 3rd party. MY home number is:... More...
    (Miscellaneous)
    mpembleton's Picture   mpembleton    Read The Conversation   Read The Conversation

  • Cable Prices Too High



    started out 6 years ago with high speed wireless and cable tv at about $90.00 per month. I have been noticing an increase, but now my bill is running $247.94 a month with very little increase in services, changes or additions! I am ready to check with another company. Time Warner gets you in at a decent price and then raises your bill as a reward?! Most companies will actually cut you a break after you stay with their service. T Mobile is one that comes to mind. In today's economy, Time Warner should be glad they have customers. There is competition in my area and I shall be... More...
    (Cable TV)
    x3upload's Picture   x3upload    Read The Conversation   Read The Conversation

  • What do I have to do to get service?



    I have seen many complaints about Time Warner, but when I lived in an area that got TWC service, I rarely had issues: My cable modem ran for months without needing a reboot, and I almost always had as much bandwidth as promised. About a year ago, we moved. We are now a good bit away, down a dirt road from a neighborhood with TWC, and I can't seem to get service here. I have the most horrendous DSL service with CenturyLink and I can't get them to fix it, and frankly, I don't want to. I want TWC Road Runner broadband. What can I do to get RoadRunner service at my home? More...
    (Internet - Sponsored by DIRECPATH)
    ChaoticNeutral's Picture   ChaoticNeutral    Read The Conversation   Read The Conversation

  • Servicability



    This ticket has been resolved or replied to by this company. HELP!!! I have been trying to get cable hooked up, I would like cable tv. The problem is a customer support rep opened a ticket for sericabilty. So they told me to call a week later to check status, I did which they then told me I was not serviceable due to the reason that my adress could not. Be verified thru usps website, now I was expecting an answer like that but I advised the rep that this is a new apt complex that's why they might have trouble finding it. I know for a fact that we are serviceable because I contacted my land lord and was told Twc installed lines in the complex.... More...
    (Cable TV)
    jjim's Picture   jjim    Read The Conversation   Read The Conversation

  • Contract Issue/Customer Service



    Contracted with TWC Business Class for internet/phone service following quote to replace AT&T because of cost savings. Following installation found out that static IP not included in quote so could not print to network printer. When calling TWC was advised that have to add service @ cost of $10/month, complained about cost and asked that that be waived for duration of contract as it should have been included in original quote, but went ahead and approved addition in order to facilitate the static IP procurement so we could print. Static IP was not provided/functional for an additional 2... More...
    (Internet - Sponsored by DIRECPATH)
    taccma5's Picture   taccma5    Read The Conversation   Read The Conversation

  • Incorrrect info on invoices



    TW Cable bills have a tiny note at the bottom of the page: "Unresolved concerns: Information Technology Agency, City of L.A., call 311." City of L.A. says they had so many complaints that a year, year-and-a-half ago they stopped handling these complaints. Manager just told me the same info, that I should call the City of L.A. Does anybody else see something wrong with this system for handling complaints?!! There is no system. More...
    (Cable TV)
    francording's Picture   francording    Read The Conversation   Read The Conversation

  • Holly-Risk Management Dept



    This ticket has been resolved or replied to by this company. My name is Erin Greene, I prepaid $138 to have my services installed, some wiring issues at my apartment complex caused for a special work order to be put in. After several day I contacted Time Warner on several occasions to find out the status of the order. One particular call I was transferred to a very rude rep named Holly in the Risk Management Dept or Payment center. She was very rude in her explaining to me of a past due balance from a previous address that was still due. She "again" rudely informed me that no type of wiring nor digging of anything would take place until... More...
    (Cable TV)
    telishagreene's Picture   telishagreene    Read The Conversation   Read The Conversation

  • Never received Gift Card from TWC



    I switched to TWC at the end of July and was assured if I uploaded my former cable company as well as maintain my current level of service for 90 days from my date of installation then I would receive a $150 Target gift card. This was done, and I received confirmation emails. Unfortunately, I have not received the gift card and have received a runaround from both TWC as well as the company that handles the gift cards. I've contacted the Rewards Center and spoke to 3 of their staff. All referred me back to TWC. On 10/31 I spoke to Tremain at TWC, who assured me I had filed all... More...
    (Cable TV)
    Rebbecca's Picture   Rebbecca    Read The Conversation   Read The Conversation

  • 100 VISA RWARD CARD



    BACK IN JULY I ADDED THE PHONE SERVICE I WAS TOLD THAT I WOULD GET A 100 VISA CARD WHICH I HAVENT RECEIVE IT YET I CALL TIME WARNER CUSTOMER SERVICE THEY SAID I PAID ON TIME I SHOULD RECEIVE IT TO CALL TW REWARD CENTER I DID 1-4-2013 I WAS TOLD THAT THAT ADDRESS WAS NOT ON DATABASE BUT THAT IS THE NUMBER I WAS GIVEN BY THE TIME WARNER REP. I EXPETING MY REFUND I HAVE BOTH SERVICES ACTIVE ALREADY THANK YOU. More...
    (Cable TV)
    PEREZ2012's Picture   PEREZ2012    Read The Conversation   Read The Conversation

  • INSTALL FROM HELL



    This ticket has been resolved or replied to by this company. I Had a instllation about three weeks ago the contractor that came out spend 24 mintues in my home for a full install then left before the intall was complete I call to report that the tech left before the cable was working. The same tech they sent came back to reunion the rest of my day with this so call install,my house has wires hanging from every corner it looks like my kids was trying to hang christmas lighs with cable wire thrown across my house from one end to another,to top it off he did not ground the wire we found out after another tech showed up a day later who also could not... More...
    (Cable TV)
    CSHANNON1's Picture   CSHANNON1    Read The Conversation   Read The Conversation

  • Service - Line extension



    I have contacted TW over 25 times in the last 4 months to try and set up services at my address - to this date I have found no way of resolving this issue and have spent many many hours on the phone with customer service reps who seem to be completely incapable of even pointing me in the right direction -this is after being told by a representative that I would be able to set up service in early October by paying an astronomical fee upfront and signing a handtyped "Letter of Intent" verifying that I would also pay for the "Triple Play" for a period of a year - which I... More...
    (Miscellaneous)
    tcphillips9's Picture   tcphillips9    Read The Conversation   Read The Conversation

  • Fee Rip off



    So I go and purchase the new modem for my home. Call TWC for the obvious issue of I have bundled cable, internet and PHONE... Guess what--from the words of Tech Support, sir you are to keep Arris Phone Model FREE of charge. You will need to get a cable splitter and 2 coax wires to split the cable to the ARRIS for your phone and the other to your new modem. Someone please explain how the hell that makes sense? The ONE ARRIS Modem is working fine already, no issues, no problems. So someone tell me again--WHY DO I NEED THIS OTHER MODEM? More...
    (Miscellaneous)
    Stephen706's Picture   Stephen706    Read The Conversation   Read The Conversation

  • Your indifference



    Asheboro, NC 27205 November 24 @ 5pm I called TWC for a two hour waiting game with customer service. Between 5 and 7 pm I called FOUR times only to be cut off shortly after contacting a rep. I tried again Monday the 26th at 10:57 a.m. and got another 30 minute bad music session but got a very nice rep who cut me off after getting my name and number. I never said anything rude or offensive during any of these short conversations ..... even after sitting around and waiting a total of about 2 and a half hours. How can I expect to keep service with a business that DOES NOT appreciate... More...
    (Miscellaneous)
    gluetank's Picture   gluetank    Read The Conversation   Read The Conversation

  • INTERENT CONNECTION



    BEEN COMPLAINTING FOR MONTHS THAT THE INTERNET IS HORRIBLE AND THEY COME SAY IS FIXED WHEN IN FACT IT ISNT PAYING SO MUCH MONEY FOR WHAT I THINK IF WE PAY SO MUCH WE SHOULD HAVE RELIABLE SERVICE I RELIABLE ON THE INTERNET SINCE IM HOMEBOUND DUE TO ILLNESS AND I WISH I COULD GET A DIFFERENT PROVIDER BUT I DONT THINK ANY OTHER SERVICE IS AVAILABLE. THEY TAKE OUR MONEY YET THEIR SERVICE IS THE WORST I WISH I NEVER MOVED TO QUEENS AT LEAST CABLEVISION WAS NEVER A PROBLEM More...
    (Repair Services)
    DANIELG's Picture   DANIELG    Read The Conversation   Read The Conversation

  • Cable TV outage caused by TWC "update"



    Time Warner Cable has caused a major outage of Cable TV services due to their negligence while doing a supposed "update" in the area. This outage is prolonged, and TWC is (1) NOT informing customers of the outage, but rather reporting that "it has been resolved," while in reality service has NOT been restored, and (2) is engaged in a massive breach of contract, by having caused and then NOT mitigating the service outage. TWC customer service has been contacted, and due to TWC negligence that caused the outage, the TWC CS is saying that "an appointment for a... More...
    (Cable TV)
    DnLA's Picture   DnLA    Read The Conversation   Read The Conversation

  • Time Warner Cable won't return the $250 credit I have on my account.



    I had multiple issues with patchy service and decided to cancel my TWC account when I lost service, yet again, and was told the soonest a service tech could check it was in 10 days. During which, I would continue to have to pay on my account. Therefore, I cancelled my service on 8/29/2012. I returned all of my equipment on 9/7/2012 and was told that I had a $250 credit on my account that would be returned in 4-6 weeks. After 7 weeks, on 10/26/2012, I called TWC and spoke with customer service. I was informed that yes, I do still have a $250 credit and no, no check had been mailed. The... More...
    (Cable TV)
    Kajejoy's Picture   Kajejoy    Read The Conversation   Read The Conversation

  • Horrible TWC service



    I had been having issues with the digital phone service, as always, with TWC. When FINALLY they decided to do something about it and sent a technicial to swap out my old modem for a new one since the phone service is connected to the modem. Sure no problem, but after the technicial left the internet wasnt working. I had to spend 5 hours on the phone with time warner just to gt this resolved. MANY times I had to call back MYSELF since they kept transferring me from one department to another over and over again and dropping the transfer each time. And whenever I was being transferred I would... More...
    (Cable TV)
    Rhahkeem's Picture   Rhahkeem    Read The Conversation   Read The Conversation

  • Poor Customer Service



    I am on hold with the retention department. My expected wait is 15-20 minutes. Am I the only one that thinks that is unreasonable? Last night while chatting with one of the TWC representatives on a service chat, the representative accused me of using profanity which the chat log clearly indicates I did not. When I asked to speak to her supervisor, she disconnected the chat. Totally unprofessional. More...
    (Cable TV)
    stoker234's Picture   stoker234    Read The Conversation   Read The Conversation

  • dvr not working/THIRD time



    This ticket has been resolved or replied to by this company. My DVR is not recording all of my shows. i called twice about it already and am holding already for twenty minutes on the phone for the THRID time. i have missed the season premieres of all of my favorite shows - what is the point of this service if it does not work. i can't ten get a human being on the phone - qualified or not - and when i do they are supremely unqualified as evidenced by the problem not being fixed and this being my THIRD time calling about the same issue. More...
    (Cable TV)
    gaby's Picture   gaby    Read The Conversation   Read The Conversation

  • Pricing Bait and Switch



    One year ago I switched my internet service to Time Warner Cable under the following explicit agreement: - one year promotional pricing of $34.95 - after that year concludes the price is $44.95 - free installation - free modem Now I got two separate letters from TWC: - starting Oct12, a Modem Lease fee of $3.95/month applies - the monthly full retail rate is now $51.95 This is classic bait-and-switch tactics that I can not respect. I made a choice to leave Verizon for TWC that was based on the specifics of the verbal and written contract as above. If TWC now needs to up their... More...
    (Internet - Sponsored by DIRECPATH)
    tribeofman's Picture   tribeofman    Read The Conversation   Read The Conversation

  • Complaint



    A technician was scheduled to arrive between 10am-12pm today to repair my internet service. It is now 12:15, and no technician has arrived. I have already waited through two weeks of unreliable internet service because that was the earliest appointment you could give me from when I originally called. I took off from work this morning to wait for your no-show technician, and am losing money because of it. How does Time Warner Cable intend to reimburse me for the inconvenience, 2 weeks of not providing the service (reliable high speed internet) that I am paying for, and the loss of job income... More...
    (Internet - Sponsored by DIRECPATH)
    ledamer's Picture   ledamer    Read The Conversation   Read The Conversation

  • Rejection fee refund



    I am so disturbed about how TWC is my customer complaint. I can t even get connected to the right department. I have calles customer service for the last 3 weeks are more. I have talked on the chat line (horrible experience). I asked for an escalation dept number but only got the general cust srv #. Please help. I have faxed information to TWC twice. I have spoken to numerous reps. yet TWC did what they said they were not going to do and havent done what they claim they are going to do. Meanwhile my bank account remains in jeopardy. please someone, call or text me at 9199398725, email... More...
    (Miscellaneous)
    dacozart1's Picture   dacozart1    Read The Conversation   Read The Conversation

  • Credit not given for payment



    Paid Time warner for our monthly bill. Its been 4 weeks and we have still not been credited for our payment. We submitted proof, A bank statement showing payment was taken out of our account, 3 weeks ago. When we call, they keep saying they need a few days to locate where our money went on their end. They have yet to give us credit on our account for the payment made. We have to pay again now, for this month. I don't wish to pay out money, and not get credit for payments paid if they are just going ot pocket our money, and mark our account as delinquent. We have called every week, been... More...
    (Cable TV)
    kahhrma's Picture   kahhrma    Read The Conversation   Read The Conversation

  • 11109984



    Cable came loose yesterday and is literally hanging down into our yard. We have contacted Time Warner mulitple times and still no one has shown up to make the repair. Our garbage collector will be barreling down the alley first thing in the morning and is sure to tear it down completely since it's hanging low in the alley way. Did I mention it is also hanging right over our pool equipment?! Thanks Time Warner, once again, you've shown yourself to be awful when it comes to customer service. More...
    (Repair Services)
    AverageNormal's Picture   AverageNormal    Read The Conversation   Read The Conversation

  • poor customer service...the worst ever



    A month ago i called and signed up for time warne high speed broadband internet. I told the sales agent that i wanted a firm price no bologna just a straight monthly fee with estimated taxes. He told me the monthly service wiuld cost $47.32 plus around $2.19 in taxes. He also mentioned that there would be an install fee of $50. That on the day of install i eould pay the installer $99.51 with a cashiers check or money order and that would cover the first months service and the install fee was obviously a one time fee. So when the guy came i handed him a money order for the above amount.... More...
    (Internet - Sponsored by DIRECPATH)
    happytrunks's Picture   happytrunks    Read The Conversation   Read The Conversation

  • Sent to collections only days after rec'g final bill



    After shoddy service and being billed a $20 fee for insufficient funds that was Time Warner's fault, not a lack of funds on my part, I had it. I spent most of a day trying to get anywhere with Time Warner. They said I had bounced a check, but I hadn't and my bank confirmed. No apologies from Time Warner. This $20 fee thing is a scam, as it's happened 2x's to my mother-in-law and once to my mom. One time the fee wasn't even returned!! So, I decide to cancel my service. Time Warner is horrible, the service sucks, and now they're charging me for invisible... More...
    (Cable TV)
    gaber626's Picture   gaber626    Read The Conversation   Read The Conversation
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