Time Warner Cable Support Tickets All Reviews

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Time Warner Cable Reviews

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  • canceling


     
    I am having a hard time getting TWC to cancel my service. Yesterday I stayed on hold until TWC told me my service provider would have to cancel it, so they transferred me to them. The service provider, after another long wait, told me TWC would have to cancel it. After another long wait, I had to hang up and go to work. I spent an hour waiting to cancel my service, which you can ONLY do on the phone, during an 8 hour window, 5 days a week. I'm sooo frustrated! Up until this point, I've been happy with the service, but if I come back to this side of the country, I will do... More...
    (Entertainment, Movies, Events)
    margotward's Picture   margotward    Read The Conversation   Read The Conversation

  • Unauthorized transaction erroneous billing


     
    Time Warner Cable tells me all services are disconnected and my account is closed now but, they do see a modem still on your account. It is not supposed to be. I have copies of the communications over the last week that this was a billing error on Time Warner's part and it was being escalated to be corrected and I am supposed to be getting credited and reconnected. I was told this morning that I would be contacted by end of business today and have not been. I was told Thurs May 3 that this was being escalated and someone would contact me to get it corrected and no one has contacted me... More...
    (Cable TV)
    harleyrose1976's Picture   harleyrose1976    Read The Conversation   Read The Conversation

  • No Internet,Cable and Phone Service


     
    On March 20,2012 we had lighting strike our condo. As of that day we still do not have Internet,Cable or Phone service. I contacted TWC Customer Service requesting service.Job#674832 was assigned. March 21, 2012-David (Tech)with TWC arrived,after finding that the main cables in attic was smoked and DCOM would be responsible to replace. I provided a contact Phone# since the home phone was out. 3/23/2012- called TWC Customer Service for update. No the Job#674832 was cancelled....i asked WHY? CS Rep stated a call was made to home phone * phone still dead,it said nuber has been disconnected.... More...
    (Cable TV)
    sissyaj's Picture   sissyaj    Read The Conversation   Read The Conversation

  • Illegal fee for installing cable


     
    When I moved to a semirural area in upstate NY in 2010, I inquired about T-W cable, and the co. rep. told me that it would cost me $3,200 to install the actual cable outside. I declined, and they called me back and said, how about $600? I said yes, and paid it. Then I got the triple play and paid $99 a month (it has increased every year and is now up to $137); my neighbor decided to get T-W and were quoted an installation fee of $2,600 to take the cable up to his house--I told him to hold out for $600, which he did. Obviously, the am'ts T-W charges are arbitrary and possibly illegal.... More...
    (Cable TV)
    Kitty3's Picture   Kitty3    Read The Conversation   Read The Conversation

  • highly upset


     
    i have had major issues with this company. i set up my service in feb of 2012. gave the tech who set up my service my money order for my depoist or whateva. apparently somebody lost it, stole it whatever the case may be but my service has been interrupted 3 times b/c of this issue thats not my fault.ive spent countless hours on the phone tryin to work out this issue and get service restored. they have the security team and i guess nebody else on this case but after two months....no progress, no phone calls back, no updates, just rude cust. service tech, invaluble use of my time, cell mins,... More...
    (Cable TV)
    kyndra25's Picture   kyndra25    Read The Conversation   Read The Conversation

  • cable tv over billing


     
    Every few months Time Warner sneaks in extra charges on my cable bill. This month the bill went from $119.52 to $141.31. The extra charges were Hdxtra and The Jewish Channel. We are not Jewish and the only person in this household is my 86 year old mother and myself. No one ordered these channels and when I called customer service they just give me a line of horse shit saying that someone must have hit the remote ordering these services but they would not remove the charges. I'm getting a bit tired of this recurring scenario. This is an ongoing trademark of Time Warner to raise... More...
    (Cable TV)
    Taffey7's Picture   Taffey7    Read The Conversation   Read The Conversation

  • Big problems here!!!


     
    on feb 1st, 2012 we ordered service for the triple play. We got 2 calls back saying our line was serviceable. I went in and payed the whole bill 10 days before hook up that way we didn't have to deal with money with the tech. On feb 10th, 2012 the tech showed up at 8am on the dot. He looks at the line at the house. gets in the truck drove down the road and came back saying he talked to his boss and he'd call me back.Then he left.. I asked the name of his boss. over 2 hours later this boss never called me so I went down to the local Presque Isle, Maine Office and talked to him.... More...
    (Cable TV)
    jdboys40's Picture   jdboys40    Read The Conversation   Read The Conversation

  • Rate Increase


     
    I have cancelled my service effective 2/28/12 over a $13 a month rate increase. Your customer service was unable to help me, your rep ALEX argued with me and your best offer was to delete my DVR capability and the rate would only go up $8 a month. Why would I pay MORE for LESS? I have been with TWC for over 6 years, pay my bill direct debit (always on time) and even moved once taking you with me. More...
    (Cable TV)
    chhowl's Picture   chhowl    Read The Conversation   Read The Conversation

  • Internet Access


     
    I called Time Warner Cable in regards to getting their services after their online search said it was not available. I have neighbors on both sides of me with in 4 or 5 telephone poles who have access to this service. Their line literally runs past my house. I was told that it would be $6000 dollars to connect us with no real explanation other than they are not required to connect us since there are not enough homes with in a specific distance. This dumbfounds me because with them already providing services to both sides of me there is no way there would ever be enough people in that... More...
    (Cable TV)
    stugny's Picture   stugny    Read The Conversation   Read The Conversation

  • Shady Collection


     
    completely unexpectedly, TWC disconnected my service--cable and internet. The bill was not late. I called for several hours--six times during one day--and was told that I had to speak to someone in collections. This was curious, since I owed nothing, however when I finally spoke to this person, he told me that a random audit revealed that someone who had service at this address six years ago had not paid the final bill. Therefore, service to the address was unauthorized. TWC claims that even though I am not the responsible party, that can cancel my service because of this unpaid bill.... More...
    (Cable TV)
    damnmadatcable's Picture   damnmadatcable    Read The Conversation   Read The Conversation

  • Undisclosed Fee


     
    I just found out today that TWC charges $4.99 reconnection fee every time your cable service is interrupted. I've been with them over 5 years and have never been made aware of this fee nor is it anywhere on my bill. After escalating my call to the Senior Supervisor Tammy, I was told that an insert had been placed in my bill in Feb of 2011 stating that the fee was going up from $2.99 to $4.99. An insert? Feb 2011? They disclose every single fee on their notices like the late payment fee, the service fee to have a representative come to your house, the reconnection fee for the phone... More...
    (Cable TV)
    skittlesj20's Picture   skittlesj20    Read The Conversation   Read The Conversation

  • Horrible HORRIBLE


     
    This is my latest issue with TW. 1/10, I take digital box and exchange for HD box Samsung. Line expected wait 45 mins. I wait 1 hr 30 mins. Get new box, install, various prompt keys are not responding (ie menu, guide). Call TW, 10 min wait 30 min conversation. Trouble shoot. Defective box? I request technician to come to home even though Rep says I should bring in. Schedule 1/13 tech. Rep confirms. 1/12 automated call asks me to confirm 1/14 appoint! I call customer serv and schedule back original 1/13 appt. 1/13, tech comes to home with DVR BOX! Wrong box! Then tells me he can't... More...
    (Cable TV)
    DannyBoyAstoria's Picture   DannyBoyAstoria    Read The Conversation   Read The Conversation

  • unresolved billing error


     
    I contacted you on 10/4 about a double billing error and you promised to reslove it. (AT&T sent me a phone bill when I have your phone service) I got yet another bill from AT&T about a $4.56 when I use YOUR service! I am concerned that it will show up as a slow pay on my credit report. I have contacted the NC Attorneys General office also to ensure resolution. Your Customer Service over the phone STINKS... Everyone wants to give you another number and it takes HOURS to get to anyone that you THINK might be able to help. I have all your services and I feel like I am... More...
    (Cable TV)
    rbenbow's Picture   rbenbow    Read The Conversation   Read The Conversation

  • credit request for BAD service


     
    Time Warner's Internet and TV service did not ever work! I was constantly ont he telephone complaining! I canceled services first week of October and transfered phone to another provider. I received "closing charges" from Time Warner for three days of "service" I did not have in October and was denied a credit because I didn't call to complain in October that service was not working. I called to cancel the service, what more of a complaint do they want!!!! I AM NOT WILLING TO PAY $15.91 FOR SERVICES I DID NOT HAVE!!!! More...
    (Cable TV)
    magyric's Picture   magyric    Read The Conversation   Read The Conversation

  • internet


     
    This review has been resolved or replied to by this company. Could you please forward my not to management, someone who cares, or whomever handles this internet problem. I would like to know why I have to unplug and plug and unplug and plug and unplug and plug my router/internet connection daily. I have not received any help from the phone people. I DO NOT WANT ANYONE COMING TO MY HOME. Can you please tell my why I pay for service that I an not receiving? I constantly CAN NOT GET ON LINE. What is the matter with you???!!!???? More...
    (Internet - Sponsored by DIRECPATH)
    massageps's Picture   massageps    Read The Conversation   Read The Conversation

  • Truth in Advertising


     
    I have had the "worst ever" customer service experience with TWC. When I signed up for the triple play, I was promised a $200 gift card. I was told to fill out a form on line and send in my last Verizon bill, and I would wait 90 days to receive the gift card. I did all that and have waited 8 months instead of 90 days. I have called to complain many times and "every time" they tell me someone will contact you within 48 hours. Don't believe it! They think you have short memory or something. No one calls you back. I hate this service. More...
    (Cable TV)
    pirchi's Picture   pirchi    Read The Conversation   Read The Conversation

  • HORRIBLE CUSTOMER SERVICE AND SUPPORT


     
    Time Warner Cable has the worst customer service I have ever seen. Most of the reps on the phone have no clue as to what they are talking about. They are like robots reading out of a book. When you ask to speak to a supervisor, be prepared to stay on hold for at least 30 mins before they answer. My cable went out on Thursday, called and explained what the error code was and he was useless. He said that he had to send out a tech and the only appointment was the following Wednesday. I said it was unacceptable that I had to wait almost 1 week for a tech and that I wanted to speak to a... More...
    (Cable TV)
    mbadalamenti's Picture   mbadalamenti    Read The Conversation   Read The Conversation

  • TWC must be the worst of the worst!


     
    My name is Reuven Hayun. After nearly 15 years with AT&T, I decided to give Time Warner Cable (TWC) a chance. I logged to their website and solicited Internet+Home Phone service. A mistake I will never make again. I had an installation appointment scheduled to Saturday, August 27, 2011. The technician did show up on time and spent many hours. At one point, when he was done: THE SERVICE WAS DEAD ON ARRIVAL! The technician claimed that its beyond his scope as the problem has to do with a general “outage”. I live in Tarzana, California and personally, I had NEVER experienced an... More...
    (Internet - Sponsored by DIRECPATH)
    reuven's Picture   reuven    Read The Conversation   Read The Conversation

  • Ineffective, inefficient service


     
    After subscribing for cable and internet service at my house I was told that both the activation and installation were contingent upon the termination of the previous tenant's account. A process which ended up taking eleven days. Ten days, twenty three hours, and fourty five minutes longer than it should have. I let that go since this is an unusually busy period with the beginning of school in the decidedly overpopulated college town of Austin, TX. Upon the termination of service of the previous tenant, we were then informed that even though the connections were already in place, we... More...
    (Cable TV)
    Dmbfan2029's Picture   Dmbfan2029    Read The Conversation   Read The Conversation

  • bullied to pay and quit


     
    July 20th 2011 To Whom It May Concern: Account # 8448200310506000 I have received a Collection Alert Note from you this week. Let me express how annoying this episode with TWC is: I have called your phone representatives many times and endured them either expressing: “there is nothing we can do” or simply they hung up. I have send e-mails and been to this day open for communications: When I returned from the AIDS Life Cycle bike ride on Saturday June 11th , A “Josh” representative for Time Warner Cable stood affront of my door expressing he was... More...
    (Cable TV)
    chefraphael's Picture   chefraphael    Read The Conversation   Read The Conversation

  • HBOGo


     
    Comcast wants me to pay for a residential and business cable subscription to consume HBOGo. I'm paying for the HBO Service as a subscriber. I have the following issue: 1). I use business class internet to access bandwith not provided by residential service offering. 2). I can only use one Internet subscription at a time, so why would I need to pay comcast for a second connection. 3). I saw an HBOGo advertisement a few days back which stated that HBOGo required a HBO subscriptoin. It said nothing about needing a specific comcast service. Why is comcast so greedy by asking consumers... More...
    (Cable TV)
    bintellect's Picture   bintellect    Read The Conversation   Read The Conversation

  • Inept phone operators


     
    I've spoken with seven of TWC's "operators" to give them current credit card info for my autopay. Pretty simple - they charge my card and my bill is always paid on time. Should be simple. The operator(s) obviously cannot do a simple job of entering correct credit card information. They were still trying to bill the cancelled card, but in turn sending me past due notices and calling with "disconnect" threats. The lack of customer service for TWC is legendary. I see the legend lives on. More...
    (Cable TV)
    Bearice's Picture   Bearice    Read The Conversation   Read The Conversation

  • HLN interruptions


     
    I'm very frustrated with TWC interrupting programming on HLN to show local edition or local on demand programming every 30 minutes. It's frustrating enough to have to watch the commercials alone. Please, can you keep this on Channel 1. If I want this programming I will turn to channel 1 to view it. This is one of many reasons I will change my cable service as soon as I get the opportunity (in my area) to choose AT&T which I had previous to moving to the Tustin California area. I never had this problem with AT&T. Please do something about this ASAP!! More...
    (Cable TV)
    maxyb2's Picture   maxyb2    Read The Conversation   Read The Conversation

  • Terrible coverage on HLN


     
    Thanks for ruining the viewing of the Casey Anthony trial of the decade on HLN. There are constant commercials, MOST at the most inappropriate times when a witness is giving testimony on the witness stand. In between there are stupid local edition segments that continually repeat themselves. I give up, can't watch the trial on HLN...way too many interruptions. Please get your act together, can't you find better timing for your commercials!!! I am now a former viewer of HLN. More...
    (Cable TV)
    marciematassa's Picture   marciematassa    Read The Conversation   Read The Conversation

  • Twc customer review


     
    I have had over 7 appointments for Time Warner cable to come out and bury cable for new service. Cable has to be buried under road which requires horizontal drill. When new service was connected cable was strung across road through white pvc pipe. Pipe was crushed first day and cable is damaged. Junction box on side of home has damage because of traffic pulling on cable as they pass over it. Homeowner association is charging me 25 dollars a day for HOA violations. This type of terrible service is absolutely amazing in todays competitive enviornment. HOA charges continue to... More...
    (Internet - Sponsored by DIRECPATH)
    bobt100's Picture   bobt100    Read The Conversation   Read The Conversation

  • Failed payment from Time Warner


     
    My name is Marcus Johnson. I was stationed at FT. Hood, TX from 2003-11. I received my Time Warner membership in 2006 before my second deployment to Iraq. I could not discontinue my service before the deployment because of the fast pace to leave. So I stored the time warner digital box in my storage. I received notice that I had an unpaid bill from time warner, so I paid the bill in Iraq over the phone. Because I did not turn in the box, the credit bureau was notified and my credit report reflected. The box was paid for also while in Iraq after notification from the credit bureau. I... More...
    (Credit Cards, Finance, Banks)
    marcusdutt's Picture   marcusdutt    Read The Conversation   Read The Conversation

  • installation


     
    Set up install last week for 5/11/2011 at 4 to 7 pm. requested the afternoon for vacation time at work. Was called last night and was told supervisor would not allow install at that time because it was too many points? Sorry Wednesday is full now, so is thursday and saturday. will work you in friday afternoon! It took 5 days to figure this out? now that I asked for Wed afternoon off I'm stuck. Now my wife will have to take unpaid time off to be there thanks to incompetant sales personel. More...
    (Cable TV)
    johnkaiser007's Picture   johnkaiser007    Read The Conversation   Read The Conversation

  • Rude Representive


     
    I received a phone call from Fraud Prevention/credit department 1-866-967-7408 Michelle ex 1892 stating to me my husband (Marcus Brent) had and outstanding bill with Time Warner 5 years ago. I explained to Michelle that I was not Marcus and I did not have a bill with Time Warner prior to me obtaining service (1)month ago. The day I requested service the rep took my information including my SS#, she did the check and told me I was good to obatain service. I don't understand why Michelle is call me and not reaching out to Marcus and its been 5 years. Michelle threating that my service... More...
    (Cable TV)
    traciebrent's Picture   traciebrent    Read The Conversation   Read The Conversation

  • Deceiving Contract / Poor Broadband Connection


     
    I've signed up with TW about a year and a half ago. 24 mos contract, including Cable TV, Broadband connection and phone. I am having connection problems all the time; plus, my landline phone and the computer are on the same modem, so when one is out, the other one is out as well. I called TW and was advised to disconnect the modem, both cable and power, wait 20 sec, then reconnect. This works, but why in the world I have to do this in the first place? Besides, when the internet connection is lost while I'm in the middle of doing something on the net, it's very... More...
    (Cable TV)
    OnTheFlipSide's Picture   OnTheFlipSide    Read The Conversation   Read The Conversation

  • Tech non-show


     
    My 84 year old mother was stuck in her apartment all afternoon today, 3/20/11, waiting for a Time Warner technician. The appt. had been made between 2-5 pm. The cable box was upgraded last week and programmed incorrectly. So we scheduled another tech visit today. The guy never showed. I'll be filing a complaint with the Attorney General's office/Consumer Affairs Division. More...
    (Cable TV)
    josephb76's Picture   josephb76    Read The Conversation   Read The Conversation

  • Resolve Issue


     
    Showtime On Demand Channel disappeared and customer service could not add it back in even though all the codes are now correct. Another home visit is needed and I have already waited around for TWO DAYS. Umpteen phone calls, 2 NO SHOWS, LIES, double talk, runaround and AGGRRAVATION! The only real resolution for this issue is a real to the minute, timely(not another 8 days) appt for a tech visit and some sort of compensation to try and make up for this company's abominable treatment and the waste of my precious time! More...
    (Cable TV)
    AtWitsEnd's Picture   AtWitsEnd    Read The Conversation   Read The Conversation

  • Time Warner phone ticket


     
    We have been paying for the full pkg. since Oct.2010 when e went from seasonal back to full.But we stillave no working phone and have not since 10/10."But oh yes we are stil charged for it!!! I calle several times went through shutting off,unplugging, restarting,een went to the office in Oswego the lady said yes i can see the phone hasnt been used it i what wecall sleeing.Sh asur me t wa se and wuldbe oking by the time I got home which is 45 minutes away! You guessed still didnt work I called from a cell phone on hold over 1/2 hour:( went through all the same crap again,still didnt... More...
    (Repair Services)
    candle5594's Picture   candle5594    Read The Conversation   Read The Conversation

  • extention on this acct.


     
    i really do feel like that timewarner should have still been more willing to work with me consider the fact that i do spend a lot of money toward cable services monthly. what i would like is my services restored and an extension giving until 1/3/11 to pay the entire amount which is 500.00 plus to bring my account in good standing again. my telephone#is 910-229-3629 and my account # is 314-067683309-001. More...
    (Cable TV)
    ticket's Picture   ticket    Read The Conversation   Read The Conversation

  • Dishonest Reps


     
    Dishonest, just to sell a bundle package. She said it was not a contract, that it met you would only be locked in to the amount quoted.After the 60 days it would cost more for the same service. LIES!!! I am told I have to pay an Early Term Fee of $150.00. Since when are we locked in to a contract for services you choose in your home. We cannot afford this right now!!! MADDD More...
    (Advertising)
    maddd's Picture   maddd    Read The Conversation   Read The Conversation
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