Time Warner Cable Support Tickets All Reviews

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Time Warner Cable Reviews

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  • Jitter problem

    Seem to be having slowness and problems with IP connectivity --------------------- Download speed: 921 kbps Upload speed: 110 kbps Download consistency of service: 0 % Upload consistency of service: 3 % Download test type: socket Upload test type: socket Maximum TCP delay: 2878 ms Average download pause: 24 ms Minimum round trip time to server: 52 ms Average round trip time to server: 61 ms Estimated download bandwidth: 33964 kbps Route concurrency: 36.86088 Download TCP forced idle: 75 % Maximum route speed: 10082 kbps VoIP test statistics -------------------- Jitter:... More...
    (Internet - Sponsored by DIRECPATH)
  • Service Requested

    Hello, My name is Md Jahangir Alam, I move 2012 in 172 Brookside Farms road. Newburgh, NY. And I move out end of the year from that house, I did what a loyal customer would do with time warner, I paid bill on time and I return instrument when I move out. However beginning of the February 2015 I move back to the same house 172 Brookside farms road, Newburgh, NY and I ask time warner for internet service on that house. Application was decline, I went to 1279 RTE 300, Newburgh, NY and ask why my service was decline, one of Time warner associate said, if you fax the lease paper restriction... More...
    (Repair Services)
  • Orange Flags

    Back around Dec.05,2014 About 50 Or so Orange flags were stuck in my yard. We were told that TWC was laying lines down. I live in Columbia, SC (actually it is Northeast Columbia-Pontiac).Here it is the middle of February and nothing has been done and those unsightly orange flags are STILL IN MY YARD..how bout EITHER COME DO WHAT THE HELL YA GOTTA DO OR I AM PULLING THOSE FLAGS UP MYSELF.What am I supposed to do when I got to mow the grass?? More...
    (Cable TV)
  • HD box

    Hello, I have called in numerous times about mt HD box not working, not able to watch certain channels and all HD channels that do NOT work...also the internet is wired wrong per TWC serviceman that has came out 4 times and NOONE have fixed it.....i have taken the HD box back twice....i do NOT have time to keep returning it to store only to get another one that does not work after a week...i would like a HUGE credit due to this,, i work from home alot and have not been able to due to outage of internet for hours, i always have to unplug reset and then it works for a day or so..... More...
    (Cable TV)
  • Free Dell Tablet, TW will not send

    I changed my TW service in September, 2014. At the time, TW was offering a free Dell Tablet for customers that change to a different tv package. I was told to be eligible for the Tablet that I if I kept my account active for 90 days and didn't make any changes to my account. After 90 days, I'd get a redemption code, then it’s another 4-6 weeks before I get the reward. In November, I got a notification that my account wasnt paid. I had not changed my credit card after having it stolen and replaced. I changed the AutoPay and paid my bill promptly. Then I January, I... More...
    (Cable TV)
  • new service

    I have called several times to try and add service to my location. I keep getting the transferred to another person who can never give me an answer. Last time I called they said a technician would be getting ahold of me and scheduled an appointment for JAN 22 to conduct a survey and give me a cost estimate to run the lines to my house. I just called back to confirm the appointment and the lady told me she didn't have access to those kinds of record... I'm in Northern Maine and would like a local number of a human being that I can speak to. More...
    (Cable TV)
  • Installation

    I have stayed home 4 times waiting for someone to connect my cable! What's wrong with you guys? When instalkers do show up, the miscommunication is despicable! The installers want to charge me something different than what I was told on the phone. My installation fees have been waved but the installation department still wants to charge. Please fix it! More...
    (Cable TV)
  • rewards

    I signed up for services to get the dell 2-1 computer and now they are saying that I can only get a 200 rewards card. Tried to resolve through customer service and after being deceived and patronized I decided to downgrade my services and was informed that I can only save 3.00 I really don't know how that is when the package I ordered was 129.00 and I want to down grade to the 89.00 package. At that point I told the customer service rep that It seems like cancelling all together would be the best option I was told ok no problem. More...
    (Cable TV)
  • My false charges for 9/14 and 10/14

    I'm enclosing the entire chat log from today, which should explain EVERYTHING! I contacted Time Warner RIGHT after paying my bill 8/20 $223.52 Dated 10/11/2014 Last Payment $228.27 Applied on 08/20/2014 I contacted on 8/26 so as to AVOID the next billing cycle, which I DID--and asked to put my account on long term vacation hold... I was SHOCKED to see that Time Warner had charged me full price the last two cycles so I contacted them again today...to get things reversed and corrected. The following log shows how horrible your customer service is and the shift things that are... More...
    (Cable TV)
  • Not correct billing

    I started Time warner in Aug. The service was not available due to it kept saying wait all the time, we called several times to get this fixed and no one ever comes. Then lately they came and said we had loose wire. now, since no one showed up we do not owe the bill, plus was charged for things we didn't have or wanted and called about that and they said go to the office so we did and it was changed. More...
    (Cable TV)
  • Poor service

    End of August 2014, I finally threw in the towel and called Time Warner about the poor service. The inference throughout the conversation was that it was not their problem to deal with. So, considering we have not changed any equipment or our configuration, I kept track of the outages. 8/27/14 - 9:20AM - hard booted the system 8/27/14 - 10:21PM - rebooted the router 9/8/14 - 5:22AM - hard booted the system 9/12/14 - 4:57AM - hard booted the system (3 times); 1 hour and 14 minutes before it was working again 9/24/14 - 2:20AM - hard booted 9/28/14 - 6:31PM - hard booted 9/28/14 -... More...
    (Cable TV)
  • Automobile claim

    On or some time about 9/27/2014. A Time Warner truck was at our insured home to install a cable under the ground. While there the Time Warner truck struck our insured personal vehicle. Please have someone in your claims department contact State Farm Insurance Company 866-415-9020 Opt 2 Team 10. Reference our claim number 33-532B068 Our insured is George James, 4516 CASTLE HAYNE RD, CASTLE HAYNE, NC, 28429 More...
  • Animal Abuse

    My neighbor took pictures of the TWC guy hitting my dog with a shovel! I am infuriated because I have told them repeatedly that I need to be home when they show up....Not only are my gates locked so that nobody can just walk in but they did not call me to inform me that they were on their way to my home. I waited around for them to show up and they never called. The next day my neighbor shows my dad the pictures and told my dad that the guy hid behind his truck once he noticed he was being filmed!!!! What is wrong with this picture??? More...
    (Legal Services)
  • Partial Reward Card

    When I register for TV + Internet service, was offered for $300 reward card. I have taken screenshot of the offer and also the customer service representative confirmed multiple times that they see the notes on account saying that the 'Customer is eligible for 300$ reward'.on 7/17/2014, I received a redemption code (Q1E1V6WL8) with expiration date 8/3/2014 which leads $100 reward card. I have called the time warner cable customer service dept couple to times but no one could take action while they all agree about the $300 reward More...
    (Cable TV)
  • Email sent at: 3:02:57 PM, 5/30/2014

    I have been most disappointed as per 3 phone calls so far . my phone was installed with a 58.95 installation fee attached which an agent Lou who handled call number 2 said would be removed, and again on transcript from my last call. Most of my dvd recordings do not work with the 2nd dvr and each recording ends 1 minute before the end of the show. All this as I explained when I lost my daughter to A.L.S. and no longer drive. this is the last try. Now my credit card has been compromised. More...
  • Automated Calling/Late Fees

    My family have been customers of TWC since October 2013. We have been late a few times especially during the winter season. Each time that we made any payment arrangement, we always followed through the payment and always paid well over the minimum amount. This past Monday, I on behalf of my husband, to set up a payment arrangement for Friday, May 9, 2014 for $125.00. The customer service rep said that will stop the automated calls since a payment arrangement was made. That payment arrangement didn't stop anything and even though a payment arrangement was made, we were still... More...
    (Cable TV)
  • exposed cable

    My next door neighbors moved into their home a month ago and ordered time warner cable. a cable was strung from their back yard all the way across my front yard to the cable box which sits in my front yard. To date they have not buried the cable. This is a hazard to say the least. AM very upset. Have called the city about this issue and nothing they can. Have resorted to an attorney now to file suit against Time Warner Cable. Have pictures and have made multiple phone calls with no resolution. I am responsible if anyone gets hurt on my property such as children running across my... More...
    (Cable TV)
  • Twc

    Pole fell down during ice storm that carried my cable across the street - it took numberous phone calls to make them understand that once power was restored in my neighboorhood that I would not have service - contract service came out and hooked up temporary cable to side of my house, around my neighbor's tree to acrosss the street - they tied into an old cable line and did not check to make sure I had service - it again took numberous phone calls to have this temporary cable corrected - Time Warner in the process of putting cable line underground across the road - the cable line has... More...
    (Cable TV)
  • time warner outside cable box malfunction

    There is a cable connection box on the outside of my apartment building that has a steel door that blows in the wind slamming against the building and its extremely loud making it difficult to have peace and quiet and SLEEP. I have called Time warner several times and so have my neighbors and the apartment management and we've all been told it will be taken care of and today the door stands open waiting on the next gust of wind. A technician was working in the box today and he left it open, thebozx needs a latch or a lock, it seems like a simple fix....,,,SO FIX IT! More...
    (Cable TV)
  • Rude risk management reps holly and jeramy

    I had set up new services for address my father lived at before he went ti jail. My father had services there before and did pay his bill. I live here now and wanted to just net and i call in to the twc hotline and order services for this address no issues with rep on the phone. So when it came time to go pick up my router and pay me first fee at the local office they said i had to pay my dads bill to get service in my name. So i call back to twc hotline and get a rep. They send me to risk management where i talk to holly she was very rude and stand offish towards me. Sobi ask to speak a... More...
    (Cable TV)
  • TWC Service Worthless

    Your service has been pitiful since switching to digital. The cable TV service is miserable as is the telephone service. The only good service you provide is Road Runner internet. You continue to raise your rates, though. As I have stated before, they are extortion fees. Do not waste my time sending technicians. You did that with my last complaint, and the service has only gotten worse. Improve your service, or lower your fees to match the CRAPPY service you stick your customers with. More...
    (Cable TV)
  • The worst cable/internet company on that planet

    This is the worst company possible for cable/internet. It took 4 technician visits just to activate my services. This was after I picked up my own equipment. They were 'unable to locate the switch' to turn on my cable outside. They mentioned that maps existed but "no one used them" and came several times unprepared. I spent hours sitting around my house each time waiting for them to complete this work- three times, unsuccessfully. I was not kept up to date on anything going on, I was told the job was completed when I called, and then they admitted that the services had... More...
    (Cable TV)
  • Being charged for equipment we returned

    We canceled our TWC account in January 2014 and were told we had a cable box issued in 2009 still outstanding. We had downgraded to broadcast cable in August 2010 and a technician came, took away the cable box and plugged the tv directly into the wall. They say i have to prove that with a receipt and otherwise must pay $175. I have called 3x and spent over an hour each time explaining, always they give a promise to call back. Next time I call, that ticket has been closed and the appeal denied. So I went to the local office and they submitted another appeal. Meanwhile, they have already... More...
    (Cable TV)
  • Chat Lied To Me

    I went on Time Warner chat and got an agreement date to pay my overdue bill for my internet and phone and they shut my internet off after getting this agreement. They said that chat could not extend my date that far and they would not honor our agreement. Customer service said that chat had the same authority as they did but this chat rep could not extend my service due date that far. Very upsetting. They conveniently lost my chat and said even if they did find it that it would not change anything. More...
  • technicians lying

    I paid for my service to be connected and was told a it would be connected the following day.... i waited and decided to call, first they said it was already connected and was disconnected. Called again and they said the technician could not access the pole (a big lie because there is no gate to access the pole) i was left holding for ever and was told there was noone available to come. I hate time warner cable...this has happened before....and they don't care about the customer. Now is christmas eve ànd tw doesn't give a f**ck if i have cable or not, regardless that i... More...
    (Entertainment, Movies, Events)
  • email

    This ticket has been resolved or replied to by this company. I tried to contact TWC several times through you website, I downloaded the Java etc. and still my message did not go through due to some "error.." How disgraceful that your own website frustrates your customers. My problem: MyTWC email accounts are constantly off line. I have called numerous times to get this fixed and the answers I get is "there might be an outage” or it’s your computer or I am transferred to another customer service person to start all over again. This happens because TWC customer service reps are so poorly trained they can't solve a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • cancelled service, still being billed

    We cancelled our three in one service with Time Warner cable on August 31, 2013 and turned in the equipment. We switched our internet to Earthlink which we found out is owned by Time Warner. We have repeatedly called and sent in more than enough to cover the earthlink bill and are receiving collection calls on all services. We were told it was taken of care and have received two more collection calls for all services, if anything we should have a credit. I was again shuffled around to three more people this morning. Please help. More...
    (Cable TV)
  • Time warner cable

    Your rude employee who was working at 8301 Belclaire Lane, Austin TX. 78748. I live at 509 Mairo Street 78748, where TWC has a main connection box in my backyard and know how TWC has the right to enter my backyard any time needed. But today your employee Ms. Avry Hill from the Stassney and South 1st Street office, was a bit rude about even being in my backyard. I opened my back door to go and water my plants and my dogs immediately went toward her direction and barked like crazy. Had I not heard her yell at my dogs to back off and me ask what she was doing, I'd of never known someone... More...
  • VISA Gift Card

    Still awaiting gift card. Was initially promised a $300 gift card for switching. Eligible after 90 days of service. Install date 3/15/13. 90 day waiting period 6/15/13. Please review notes as i've made numerous calls with conflicting information (e.g. not eligible, eligible but wasn't entered, being escalated (entered manually). This is the most recent chain of events: 7/9/13 Stella referred me to Yolanda at San Diego call center. Now only eligible for $200 gift card (Ref #14571510). Allow 2 weeks...7/23/13. 7/22/13 Spoke to Manager @ 11:30. Said not eligible for $200... More...
    (Cable TV)
  • Failure to fix Problem

    Several times at Bill time the automated system will not accept my card. However once I stay on hold for half an hr. I give them the same card verbally they accept it then try to charge me an additional $5.00 for talking to a CSR. I have complained about this 4 months in a row. Three months ago I ordered a fight I never got it, They billed me anyway, when I complained they credited my account. Promised a service rep to come to fix problem, he never called or showed up. So as soon as another service is available I will be switching even if it cost more. More...
    (Cable TV)
  • Gift Card

    When my father had cable installed in November of 2012, he was told that he would get a gift card. He was told that he would be receiving a post card in the mail with a redemption code to apply for the card. It is now August and that post card has never been received. I have written a letter to the corporate office and have written to twcable.help@twcable.com and have attached that letter to the email. I guess my next step is the FCC or the BBB. More...
  • Rude Customer Support

    I signed up with TWC to receive Showtime. Last week TWC blacked it out and substituted 2 inferior channels which I don't want or like. I talked to 3 customer services in the online chat. The last one I talked to was Jade and she was extremely rude. She refused to respond to several of my questions. I had to ask if she was still there a few times. She promised to forward my message to her supervisor who would solve my problem and return Showtime to me. I am still waiting. At the end of our conversation, she quit responding at all. I asked her several times if she was there. I think she... More...
    (Cable TV)
  • BAD Audio again

    From time to time the audio goes bad on our cable. It is broken and scratchy and mainly unintelligible. Usually rebooting the receiver will fix but sometimes not. It has been infrequent until the past few days and is becoming a serious bother since it has happened several times in 2 days. Rebooting your receivers takes an inordinate amount of time. It here any possibility of resolving this? More...
    (Cable TV)
  • I DID return the equipment

    I have TWC all year in NYC and every summer in Ellenville NY. I turned in the equipment in Ellenville in 10/12 as I do every year and turned off my service. When I called 6/29/13 to start up again I was told I owed hundreds of dollars. They had no record of the equipment being returned and had turned service back on in March in error. After TWO hours on the phone it seemed to be resolved and I was given an appointment for 7/5 to start new service. Today TWC called and said I had to pay in 3 days and they had added hundreds of dollars for the equipment and turned off the new service.... More...
    (Cable TV)
  • new customer install

    This ticket has been resolved or replied to by this company. I ordered cable and internet service on June 20 for Service In Clayton Ny. My bank account was charged right then for my first month of service. My install date was June 28 between 8 am and 10 am. I was not told in the confirmation email or during the call the day before my install date that the tech would call the day of install. We were moving that day, so we had our 20 yr old son stay at the new apartment to wait for the tech to come. I saw a missed call in between moving furniture, and saw it was 15 minutes prior to me checking my cell. I called time warner and the rep said install... More...
    (Cable TV)
  • Rude Customer Service

    This ticket has been resolved or replied to by this company. TWC Risk Management Shelia (Supervisor) was not helpful or pleasant when trying to dispute the claim of an old bill in which I never received any notice about from 3 years ago. She plainly told me "You know you owe this bill, just make a payment", how rude is that. Every time I tried to dispute what she was saying she would say "Don't talk over me". I am very displease with our company. Unfortunately you are the only cable company in my area and I need to get this resolved. More...
    (Cable TV)
  • theft of equiptment by techs

    techs took equipment out of my house while hooking my service up, dispatcher was told to remove wireless wouter from my service and did not do it. Now I am being billed $290.00 for equiptment they have. Plus I paid upfront in @ the end of Feb on the 27th with student loan money to cover my phone bills till July, they are trying to shut me off now. SAYING I OWE MONEY. Their customer service is horrible, I have had Supervisors hang up on me, I have had one Tier 3 level agent that I was working with that fixed everything and said it was fine his name is Nathan now they are calling me everyday... More...
    (Cable TV)
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