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Time Warner Cable Complaint - Customer since 1997 - and tired of TWC service and lack of appreciation to its senior customers - TIME WARNER CABLE
Time Warner Cable Complaint

Time Warner Cable Complaint

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Customer since 1997 - and tired of TWC service and lack of appreciation to its senior customers - TIME WARNER CABLE


Been a customer since 1997, slowly I see the bills sky-rocketing! I understood for awhile. I used to get service discounts, and a 2 yr lock in price for 4 yrs. Thanks, but what is NOW causing me to walk away from Time Warner Cable .

Over a simple thing like changing out a broken cable box. They came over last month, changed out the box and then my bill SKYROCKETED up to 251.00 of which I normally pay around 174.00.

It not only removed my discounts, they charged me a partial month services 15.98 on ALL 3 boxes.

I was told by customer services and the special customer services folks my bill was to be credited. OH NO! Never happened.

So today I called, twice I got to the issue of getting the credit and service discounts and twice I was told, please hold while I get you to the right person, and was either disconnected or back in the damn queue!

TIME WARNER CABLE! IS THIS HOW YOU TREAT YOUR LONG TERM CUSTOMERS?!?!?!

I am now shopping around with Verizon and Dish. You charge too much and NEVER EVER OFFER INCENTIVES BACK to your LONGTERM IN GOOD STANDING CUSTOMERS.


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