jasper146231 says: (2 weeks ago)

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BEAWARE--If you sign a two year price guarntee with time warner cable it automatically renews after two years and if you decide you are going to cancel your service and go with another service, TWC will charge you an early termination fee--In my case they told me that they sent me a letter at the end of my 2 year contract telling me that they are automatically renewing my new contract, which I did not receive. Therefore, without my knowledge, they renewed my contract for another two years. I can pay the $200 per month for the next two years or I can pay a one time termination fee for $200 go to another company for $109.00 per month for three times what TWC is giving me. Bend me over TWC.

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Bigfan05 says: (4 weeks ago)

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Someone help cgdowney@aol.com

My cable was disconnected 4 days after paying my 50 day past due balance that was the amount given to my by TW to avoid interruption. I called and they said they need another 210 to turn it back on n I said I could n explained that that's why I called and wAs told to pay 146 which was the most past due. I could not afford it and they said, well, get the money in 10 days or we'll permanently disconnect you, period.....2 days later a tech was at my door asking for that 210 or "he had to do what he had to do", so I told him, go ahead. So he did, including the basic local cable that my apt complex provides for free (about 20 channels). All I have to do is turn in the equipment because I just got a bill 400 n something not including the equipment. They rather lose a 10 year customer than to try and work something out.

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jebthevoice says: (4 weeks ago)

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Paid for internet,phone and tv service. Was told by 5 different representatives that my service would be restored ' automatically'. Was also told 'Instantly reactivated'. Then the excuses of no service were responded to by TWC with 'Oh, give it a few more minutes'.... Then the next day it was 'Oh, give it a few more hours'..... Then the next day it was 'Oh, we'll send a tech out tomorrow between 11 and 12, so take a day off of work'.... Then it's 'Oh he didn't show up? Well let's schedule another appointment... Then they ask YOU - the customer - to call these different phone numbers yourself ( I assume because it would be too logical to have a TWC rep transfer me to another TWC rep - NOPE - Pick up your 1960s land-line phone and call us from there because we can't do this over the internet ).

I've spent my entire weekend off - in the rain and cold and three kidws - waiting for the Internet, TV and PHones to work. Didn't happen Friday, Didn't happen Saturday, Didn't happen Sunday, and on Monday - call us back about 10 times just for us to STILL NOT GIVE YOU SERVICE.

If you need a heart condition or would like to work with a service provider that will take your money and make you do ALL the legwork yourself for 4 days and get your services activated....

So far - it's been 4 days since they stole my money from my bank account - all the while offering promises of 'Instant Service' Automatic reactivation,etc. -- All of these are falsehoods and lies.

I plan to move on to DirectTV or AT&T, but now I'm spending yet another week just trying to get my money back.

GREATEST AGGRAVATION I"VE DEALT WITH IN MY 35 YEARS OF BEING ALIVE. NO CUSTOMER SIGNIFICANCE - YOU WILL BE DISMISSED IMMEDIATELY UPON TWC receipt of your money....

Good luck - DONT USE Time Warner Cable....


One Unhappy , yet paying and loyal customer -


Signed,

Cranky Now

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wendyhoho42 says: (2 months ago)

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Time Warner's customer service is a joke. They even said that I was charged double for January yet are dense when it comes to doing anything about it!

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Hebrew says: (3 months ago)

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If anyone want to know how to correct this whole mess contact me at ISREALLIVE@HOTMAIL.COM I PROMISE I WILL EDUCATE YOU ON EVERYTHING THAT IS GOING ON

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jonetto says: (3 months ago)

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I am absolutely DISGUSTED with the horrible "customer service" that I've received being on the phone for the past 4 hours, being bounced around from department to department...sales..retention..tech support. I upgraded my internet and downgraded my cable weeks ago, only to find that my internet up and down speed has NOT changed from Standard, HOWEVER, I'm paying for EXTREME cable. The chat tech support rep tells me to call sales. Sales tells me they cannot help me and transfers me. The next representative, Reggie, tells me he can't understand my issue and then asks me " WHAT DO YOU WANT ME TO DO ABOUT IT??" Really?? That's the "assistance" I receive, a customer of SEVERAL YEARS???? After that representative disconnect me, I am now in my 2nd hour of trying to remedy this issue with your company. I called back to be transferred again from retention, to tech support to customer service, where I am then told because my neighbor isn't home to let the technician in THEIR YARD for the cable, my internet will not upgrade. After I explain that it is not my fault that the cable box is not in my yard, and my neighbor NOT being home, it should not interfere with MY INTERNET UPGRADE. The wonderful representative, MONIQUE then hung up on me when I told her there needs to be a resolution.

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OooSillyMe says: (3 months ago)

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If you don't pay your bill with TW the millisecond that it is "cut" you are past due and with their new billing practices they have no problem shutting off people's service without so much as a phone call. I live in rural NH and all your get for a choice is TW or nothing so we are a captive audience. I have been a customer for 16 years without a problem and now I wish I could find another provider. Crappy equipment, non existent customer service and their Tech people are totally clueless.

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skemper says: (4 months ago)

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I will be filing a complaint with the MO Public Utilities Commission, the MO Attorney General's Office, the BBB and any public official who will listen regarding the extreme monopoly-supported, unsatisfactory business practices of Time Warner Cable. Have had to take off a total of 9 days from work over the past three years to allow for technicians to fix their constant service issues and outages. Have been without service a total of 2.5 months during that time. How much have my monthly premiums increased? By close to 42%. My "high-speed" internet is currently connected at the same speed my AOL dial-up did in 1997. My apartment complex does not allow for dish. I have 0 choice if I want to have television. Same goes for the thousands of individuals who live in the Plaza and Westport area. I will also be compiling a petition that will go in the complaint to the aforementioned groups. Looking forward to seeing how many signatures I can gather.

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IMDISGUSTED says: (4 months ago)

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TWC WHAT A JOKE!!!! SUPER DISGUSTED by thier cutomer service or LACK there-of!I paid a bill in the amount of 100.00 on December 28th. this is Jan. 30th and to date they are charging me late fees and collections is calling me off the HOOK about this "past due" bill that is NOT PAST DUE!!!! I have spent countless hours on the phone with various customer service personons, collections people, and payment research and still NOTHING my bank and even FAXED OVER PROOF OF MY PAYMENT... MY BANK!!! NOT once but TWICE!!! Still NOTHING I get a bill with 2 late fees and a notice saying they will turn off my service if the bill is not paid WOOOOOOOOW!!!!!! this is the WORST experience of incompetence I have EVER dealt with! TWC SUCKS BIG TIME!!!! would LOVE to talk to Corporate managment!but customer service says.... we will submit a "ticket" and that is our process no "Other" grievance procedures....??? Really? we will see!

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4bigpennies says: (4 months ago)

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I can't believe, that I was drawn in by your promise of a fantastic promotional deal if we switched from Verizon and DTV. I really feel that this company is some kind of scam. I was given a quote of $108.00 when I made arrangements on the phone. When the guy shows up he said it much more so at that time I called I was told a much less with promotions. When I recieve the 1st bill and saw the amount I owed was again more than I was told earlier. I called and I waited at least 35 minutes for my turn on the phone. I was then told I had not sent reuested forms to receive the promotions, I explained I had faxed them. CSR tells me to contact a different number and explain the issue with them. So I called that number and left a message and immediately refaxed everthing a second time. The next evening a call from a woman telling me I will recieve all promotions and it will be reflected on the next bill
Needless to say my next bill was incorrect. Now I start contacting them on line chat and getting all the same answers. This has been going on since October when he started with them. Today my bill is incorrect. I'm being charged for things I am not using. Who do I contact now? THE BBB

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Heather13867 says: (4 months ago)

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TWC is awful. So my Internet was very slow, I had them for only a month, so I call and the CSR tells me I need to speak with HOLLY in the risk management department, but I'd have to wait until the following day because she wasn't in, so I hear risk management and freak out. So I call her and HOLLY informs me that I owe an old bill from TWO YEARS AGO, of 135 dollars, she informed me she DID throttle my net connection, so we had a agreement that I pay 35 before six that evening, it was MINUTES after getting off the phone she TURNED MY SERVICE OFF, so I call back to inform her the day wasn't over yet, low and behold I CANT REACH HER. This Holly lady from risk management is A LIAR, shame on twc for hiring ghetto unprofessional rude lying Jerks. n

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mririshone1 says: (5 months ago)

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Time Warner Cable (LEGAL EXTORTION)

Have been on a ride since before Thanksgiving......... We have contacted Time Warner Cable more times than needed and have gotten different stories every time (confused) We have been a customer with them for about 2 years and have been getting charged for HBO, STARZ & Cinemax the entire time and had no clue. We contacted them regarding the charges. We were told that they would most likely owe us money but they would look into it and get back to us... Well if only it were that easy.... Since the first call our service was shut off.... Then we talked to then again they turned out service back on...( this happened 3 more times each time talking to someone different...( crazy you can't talk to the same person every time..)
Long story short they have sent out a tech and disconnected our service ( flabbergasted) mean while no communication on there end as to who, what,where,when,how and why they did what they did..... I have no problem paying my bill once they can explain to me what they have done to resolve OVER CHARGING US FOR 2 YEARS....
KEVIN
VERY CONFUSED CUSTOMER

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wlee2000 says: (6 months ago)

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I am highly disappointed in this company. As a devoted customer to Time Warner Cable for over 15 years, I can't believe that you would treat your customers so carelessly. I have rarely had problems with my service over the last decade, but the moment I do, I see that you severely lack the ability to provide customer satisfaction.

Since Hurricane Sandy, we have lost our cable and internet connection. At first I expected that it would take a few days for service and life to get back to normal. But a week after the hurricane, I called your customer service where I spoke to a representative that told me they were working on the issue, but unclear of when it will be resolved. I accepted this; another week went by, still nothing.

11/15/12 It has been THREE WEEKS since service outage. I spoke to another representative through your online chat service who assured me that the problem is being resolved. Within 24-48 hours, he said, my service will “definitely be restored.” The weekend went by and I still had no service.

11/19/12 I spoke to Online CSR Alan, who assured me that service HAD already in fact, been restored. He told me to go home and try to unplug the devices and let it reboot. I went home, unplugged and re-plugged the modem and cable box, still nothing.

11/20/12 Online CSR Paul tells me the same thing. Service is restored, try it again. I told him that it’s not working, some one should be sent to my house to check on the problem. I tell him the message I see on the screen is "Please check CABLE IN connection on rear of STB. 00B tune failure." Paul tells me there aren't any appointments open until 12/5, another TWO WEEKS away. I explain that it is not possible, I need something sooner. He replies that he's put the appointment into the system as an emergency, and someone will call me the next day to confirm a technician will arrive at my house WITHIN the next three days.

11/21/12 I waited all day and never received a call. I call your customer service again and speak to Sergio this time. Who tells me that the previous CSR only told me some one will call today to appease me, the appointment is still set up for 12/5. There is nothing else available. He then tells me that if something opens up, I will be notified, in the meantime he's moved my appointment to 12/3. He also suggests there might be a problem with the cable box, since the trouble shooting hasn't resolved the issue. I heed the advice and bring my cable box and modem to an office to be exchanged. After setting the new box up, I still have no service. The display message now reads "ERROR CODE IA09."

11/29/12 I receive an automated call confirming the appointment on 12/3. I accidentally press the 1 key, where I am told the appointment is now being canceled. Immediately, I call customer service back and speak to CSR Cathy, who reassures me the appointment is still valid, she will make a note on it to make sure the appointment does not get canceled. I let her know that during the storm, my neighbor's tree had fallen, could a line have possibly been dragged down? She replies that someone will be sent out prior to my appointment to survey the area.

12/3/12 My appointment is set up from 12 PM-2 PM. At 3:30 PM, a technician has still not arrived nor have I received any call rescheduling this appointment. I call again, only to be told that there IS NO APPOINTMENT SET UP, AND NO ONE KNOWS WHY I WOULD RECEIVE AN EMAIL STATING THAT THERE IS A SCHEDULE SET UP!

Imagine my disbelief at hearing this. Time and again, your representatives have given me false hope and lies, what kind of company thinks treating a customer this way is acceptable? I am now being told by CSR Supervisor Mr. Brevner that someone will "TRY" to come tomorrow, but I will not receive a confirmation call until later today. I ask him how I can just trust his word on this, I need to know right now if something is set up or not, he gives me another empty reassurance that I am now a priority in the system, that I will "definitely" be notified later today.

It has been over FIVE WEEKS since Hurricane Sandy, and yet this problem is still unresolved. But the biggest issue I have is the deceit and empty promises your company shells out. A CSR from today's conversation questioned ME if there were any fallen cable lines! I understand that the storm has caused a lot of damage, but to take OVER SIX WEEKS to restore service when ALL OTHER COMPANIES HAVE RECOVERED is absolutely ridiculous. If there is a problem with the cable line in my area, how is it that you have received no information on this? Isn't your system supposed to be able to tell if there is a line loose in an area? And if there is a line loose, why hasn’t there been someone sent to fix your damaged service lines?

I have called in numerous times, yet not one of these times has been logged. And your chat online box where you can check it to have the transcript of the conversation emailed to you? Why bother putting that option there if each time I check it I don't receive the promised email? Why do you keep records of phone calls or even have customers speak to your representatives if no notations are actually kept on record? What is your customer service reps even authorized to do because it seems out of their capacity to provide even the most basic of services?

This incident has really shed a different light on Time Warner Cable. Your representatives are hollow in their knowledge and your ethics are questionable. I have lost faith in this company, and if I don't receive the call back confirming an appointment for tomorrow by tonight, I will take it as my business is not important enough and TWC values its customers so lightly that I will take my money else where.

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Sookie1 says: (6 months ago)

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OK! Since ''THEY'' changed our account #'s,.. I'm being billed twice for Sept, I believe,.... DISCONNECTION NOTICE, ''NO''apologies,..... still a double bill, ( that's what I'm thinking this fuck up is all about!!!) But I'm gonna' call some poor sucker who has to listen to my pissing and moaning on monday, and that's not fair!!! The people who caused this problem should be on the other end of the (phone) line!!!! I've been with them for 17 yr's!! So stressed about this, thinking of NOT paying and just handing it over to my Lawyer!! Oh yeah,.... and cancelling it ALL!!! ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!

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randrew says: (6 months ago)

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have called TWC several times 3-4 within the last two months about our intermittent interruptions of our audio. It has been 2 months since I first reported this, I changed out the box and here again today it is happening. I just get into a conversation watching a news broadcast or show, and then silence and I miss whatever is being said.

I demand a refund of my last 2 months payments as the service is sooo disconcerting that I lose interest. What is your company doing about this problem, and now you have an answering machine on since last week about this and we cannot get through to even a technician.

Aren't you wondering HOW YOUR IMAGE IS?

kATHLEEN A. NELSON, 1421 PARADISE ISLAND LANE, BANNING, CA 92220, TELE 951-257-4148

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randrew says: (6 months ago)

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have called TWC several times 3-4 within the last two months about our intermittent interruptions of our audio. It has been 2 months since I first reported this, I changed out the box and here again today it is happening. I just get into a conversation watching a news broadcast or show, and then silence and I miss whatever is being said.

I demand a refund of my last 2 months payments as the service is sooo disconcerting that I lose interest. What is your company doing about this problem, and now you have an answering machine on since last week about this and we cannot get through to even a technician.

Aren't you wondering HOW YOUR IMAGE IS?

kATHLEEN A. NELSON, 1421 PARADISE ISLAND LANE, BANNING, CA 92220, TELE 951-257-4148

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Bird says: (7 months ago)

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I live in York county Maine. Pre hurricane I was speed testing 18 - 19 megs thru wireless router. Post hurricane I am testing 8-11megs thru coax cable. Service tech let me know my residential infrastructure was sound and that TWC guarantees "up to 20megs with my Turbo Service". Per this language I am fine?... Over night I lost 1/2 my transfer rate and I'm still within tolerance? The next service tier down is "up to 10 mbps" which is what I currently recieving and is $17 less a month. Hmmmm, if I currently run at 1/2 the promoted speed then that suggests "up to 10 mbps" means you would only recieve 4-5 mbps... When I called TWC the Phone tech told me I shouldn't see less than 16-17 mbps with Turbo, service technition was stunned this would be admitted since he is told to revert to "up to and NO MORE THAN 20 mbps". For the average Joe, this means provider can give any speed and package it at tiered services charging prices escalating with the tiers but feel they are able to excuse poor service with disclaimers "up to", REALLY?!?!

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mrmotown says: (7 months ago)

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twc twc twc ......smh smh smh, i had a past due amount of 412.00 so i payed that bill, twc inform me that they will be out monday on the 15th of oct 2012 between the hours of 800 am and 10 am , the twc office on raeford road in fayetteville nc , inform i didnt have to be at my residence since i already have a box, when i get off of work , my cable is still off after i payed them 412.00 , i still cannot get any service.woooooow, so much for twc , you are sooooo pitiful!pitiful pitiful, you take people money but your service suuuuuucks very very very bad.so now i have to another 48 hrs after i payed them 412.00 already. this really really really something else.....cea ft bragg nc.....signing out

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lnnnnnnn says: (7 months ago)

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Time warner has THE WORST customer service!! and I just caught them in a lie, I think im filing a lawsuit! They call me with a promotional package and I accept under the condition that I can wait a month to pay and see if I like it. I get the bill and the charges are already added! I call them back and they say they have no record of anyone talking to me about this condition -__-. IM DONE WITH YOU GUYS!

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mmaynard says: (7 months ago)

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I have cable at my daughter's house and everyday she is calling me that they turned the cable.box off the lady tells.me i am not who i am and called.me my daughter and i paid deposit the bill is notpast due ans still they disconnect the box

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trey3 says: (8 months ago)

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WHY DOES MY CABLE GOES OFF EVERYDAY FOR NO REASON IM TIRED OF CALLING,WHY CANT YOU JUST FIX IT I PAY ALOT EVERY MONTH,I JUST WANT IT FIXED I BET YOU HAVE CABLE WHY CANT I .NO MORE EXCUSES DO WHAT YOU SAY YOU R GOING TO DO.MY CABLE HAS BEEN OFF FOR OVER 8 HOURS NOW,I MISSED ALL THE NEW SHOW TONIGHT DONT TELL ME YOU WILL GIVE ME CREDIT IVE HEARD THAT BEFORE MY BILL IS THE SAME EVERY MONTH,TIME TO DO YOUR PART AND FIX IT!!!!!!!!!!!

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mikey58 says: (8 months ago)

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I just got my first place after turning 18, I ordered TWC online, I got an email saying to call, I called, after an hour of run around they found the order, I answered all their questions and finally the order was placed and my cc was charged 91.44 for the first month..got my email confirming installation day and time, two days later got a voice mail saying my order was cancelled..2 hours later got a automated phone call confirming my installation for the next day. No one showed, got online with chat, was there over 1 1/2 hours with no explanation as to why or where my $91.44 went..Went to ATT site and ordered UVerse and they came the next morning, nothing down, lower prices.. A+ so far.. Still don't know where my $91.44 is...Oshkosh WI

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littlebit1059 says: (8 months ago)

 +1

I currently reside in Stow, Ohio and I unfortunately have TWC Services. I have found out if you choose to change your carryer they require a substantil amount for a deposit or anomous fee to get hooked up?? I live on a fixed income and my funds are limited monthly. Since June 2012 I have been in terminal with TWC and I have been under undo stresss and anxiety which is determental to my health. My doctor has advised me to have TWC communicate with me in writing through the mail. After numerous times in phone calls, online support chats I have not gotten to speak with anyone who has the authoritie to handle the matter with the Billing of My TWC Account. I was informed I could not to speak with a Live Person face to Face in the billing Division or Higher Authority. LIke they think there GOD!! THe phone Represeenatives have no clue or the knowledge to handle Complaint issues?? I'm exausted from trying to get TWC to hear what im saying because I perfectly understand what there telling me. After contacting TWC Its was made clear that TWC's Company & there employees dont make mistakes and I was informed that there Billing Divison, Employees are accurate in Preparing are Monthly Statements we receive in the mail from TWC. Yeh Right! That's Why! TWC and Myself can't come to a resolution on my Billing and the Account Balance. I paid a payment twice in the sameday not realizing till later what had happened. As stated I live on a fixed income each month and I could not afford to be short on my living expenses. My cable services was interrupted by turnning my cable box off and I had to call them and try and get the matter resolved. I was imformed at that time I needed to pay the amount of $166.42 to restore my Cable services and the rest of the remaining amount I could pay before my monthly due date. Which is the 25th of each month and on the 6th of each month My Statements are generated and mailed out to my resideance. i asked being on a fixed ncome it was possible to pay it on the 3rd of the month? I was told that would be alright since it was before my next Statement is generated. I Thanked God! I was able to make satisfactory arrangements to continue my Cable Service. My Cable is my entertainment and I pass alot of time watching TV being disabled and not being able to work a substantial gainful employment. Although, several weeks later aproximate 2 days before i was to actually pay the amount My service was interrupted again and I once again had to be inconveianced in having to call them and be stressed out. I had several panic attacks over this matter. I was harrrased, badgered,corrased by the phone represenative telling me there was no documentaion on the account and there was nothing they could do reqarding another phone rep's lack of doing there job and I would need too Pay the $166.42 Immediately to restore my interruption of my services. If you choose to not pay at this time your service will go to collections and I'd be responsible for the Full Amount Remainding on Account Balance. Then your TWC Services will be disconnected and You will know longer be able to have TWC unless you pay a rehook up fee and a Deposit (More then you could afford)and ay other fees they want to impose on my account. TWC is known for accessing accounts with fees and you have no Knowledge they have not credited your account with the money you pay them each month. Of, coarse they assure you its within there rights! So, under distress I agreed'd too have the amount deducted from my Bank Account. Which would be electronically done. I was not a happy camper knowing they had not kept there word and honored the payment arrangements. Even though the phone represenative I spoke with did not document are conversation and the payment arrangements. Then i was so confused from them interrutping my service, badgering me by phone from numerous Phone represenatives and I even spoke with a few supervisor's it's a total nightmare! that I only had on my mind I needed to pay the amount they stated to keep my cable on So, in the mist of all this I also went online to TWC web site and brought up my accout and I paid a one time payment to TWC in the amount of $166.42. It wasnt until I submitted the payment online to TWC tha I realized I had paid them twice for an amount I only needed to pay them once. I immediately called them and Of coarse I had to talk to a phone represenative until I requested to talk with a Supervisor because I had made a honest mistake/Error and I was being responsible in notifying them. I felt they could intercept the one payment and reject it since i didnt owe them the payment twice. OH! NO! THny took it upon themselves to keep the money and credit my account for $333.04 because they received them both on the same day and they were authorized to TWC. At this point I did owe $115.96 which was not due until the 25th of June which is my monthly due date. THen I would hae another bill generated on the 6th Of July 2012. I would then be current owing only $108.46. I spoke several times to TWC after TWC refused to intercept the debit or refund my money. TWC credited my account after they took fees that they imposed on my account. I had a panic attack knowing I live on a fixed monthly income and my money is alloted to pay all my monthly living expense. So, in the mist of having a panic attack I told them them are conversation was over and You do what you have to do because iM going to do what I have to do to ensure I'll be able to pay my living expenses. We know that TWC doesn't care if your living on the street or starving ect... or that it is determental to My Health. I contacted my bank and did some damage control. Since my account was compromised I closed it out after TWC was paid the money of $166.42 which I agreed to pay them. On this Monthly Statement I have been charged the $166.42 which I already paid and a fee of $30.00 was accessed to my account. They said the check $166.42 was rejected from the bank and was returned unpaid and then I was charged a return check fee of $30.00 on my account. So, when I once again called TWC on the phone I was informed the Past Due amount on My Billing statement I just received Sept. 2012 was $196.42. I did the math and the returned check amount and the check fee was how they came up with those fiqures?? It didnt matter I requested we go over the Billing Statements in detail till we were on the same page. Impossible because TWC does not make any billing mistakes and there Billing division and Collections have have the FInal Say!! Well, NOw I was suppose to hear from a Call Center Managment except no one has contacted me. Go fiqure?? So, I have decided I will make a case against them and possibly a Class Action Law Suit?? THe FInal word on the matter TWC interrupted My Cable Service on this past Wensday 9/18/2012 around 8pm and they bill I just received shows the amount I owe $304.88 Plus any fees they imposed such as late fees of $7.50. ? How can you charge late fees when you have no Due Date on your bills?? On this bill statement 9/6/2012 and on my account online it states boldly the amount there saying I owe them is Do on September 25,2012 Immediately! So by there records no matter what has happend upto this point I had till at least MIdnight of Sat. 25,12 before any action should have been taken to Shut Off My cable Services. They havent stopped my internet service yet. Im thinking on the Sept. 25,12 that will be next. So they are unlawfully creating an issue now. NO Cable Service! No payments made on the account. I was threatned again with well then if your account doesnt come out of collections TWC will terminate your services and disconnecst your cable and then you will have to pay a reinstatement fee,deposit to restore your services and till they disconnect my services at the pole I will be charged for cable service. Not Happening! I can do the Math and they would only get paid for the services rendered. Oh! then theres the matter of there equipment being returned to there office. Well! im here to tell you they broght it too my house and made it my property while TWC is in service. So when they took it upon themselves to interrupt my service and will be disconnected mmy services they can pick it up at my dodrr. Its not my property its yours and I wanat ther p roperty off of mine. Out the door it goes after I notify them of there responsiblity to be responsible for there equipment. I was told they bill you and then when they receive it back in there office you will be credit that amount off your bill? Anyway, Im sure you've gotten the picture by now. THnaks for listening I realize everyones time is valuable and I appreciate you all listening and hopefully I can get some positive feed back or negative opinions?? THanks Again! God Bless!!
Steaming in Stow, Ohio

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Gadgetman says: (8 months ago)

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I never have experienced this bad a customer service experience before.The female employess at the payment center here are so rude, deadpan, & do not care how they treat customers. Over the phone TW instructed me to go to the branch where I have the complaint & ask for a supervisor. I was disconnected FIVE straight times on the phone before I was told this.So I go to said branch & the employee says there is no boss/supervisor.So I called TW from their OWN billing/payment ctr & was told there was boss but there was no way to register any complaints about the employees because everything is done INTERNALLY.

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chiley says: (9 months ago)

 0

As I sit here tonight actually crying my eyes out for dealing with Time Warner they probably have a book on me. I have gone through 3 years of pure hell because I decided to work from home and time warner doesnt know how to do anything correctly. I have a residental account and a business account. I actually only pay for business so incase there is an issue with my internet time warner has to be at my house within 48 hours. That is the only reason so now they want to delete my residental email that I have had for about 7 years. They are now telling me the internet I pay for in my house I will have to pay for a residental internet and a business internet there are no additional wiring nothing why does time warner want to double bill me for the same service. Is there one person at time warner residental or time warner business that actually knows how to do there job. Maybe the CEO of Time warner should read this page and realize how bad there company is. Im telling you I live in a rural area and verizon and other companies are not up here so you know you got me I have no choice. But Im telling you the minute there is another company you guys are so gone Im done with customer service. You techincians that come out to my house drunk my husband had to tell him to leave. My whole office smealt of the liquror he was drinking. From you support in the office to the techician being at my house arguing over the phone and telling me to tell them each what they are saying. MY god you guys seriously need to get training or something going you need to talk to figure out how to get this company in order. I keep paying for the worse service I could have only because I have no choice.

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