Time Warner Cable Complaint
How to file complaints about TWC - Cable TV
Time Warner keeps this information a closely-guarded secret. I ultimately had to file a complaint with the Better Business Bureau to get TWC to divulge the name. In Texas it happens to be the Texas Public Utilities Commission.
Find out who that franchising authority is in your area and file a formal complaint.
Maybe if enough people do that TWC will change their ways. They're long overdue for a reality check.
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