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Time Warner Cable Complaint - Internet Problems
Time Warner Cable Complaint

Time Warner Cable Complaint


Internet Problems

I moved into a new apartment in October. Instead of transferring my existing service with Time Warner Cable , I was told by a rep I had to completely close out my account, return everything, and then start a new account to take advantage of the special offer TWC had with the complex. This was inconvenient and expensive. Since I moved in, I have had constant Internet failures and they have had to sent a tech out FOUR TIMES in less than four months. Each time, my Internet mysteriously stops working, I spend an hour on the phone trying to get through to a live person, am instructed to try and reset the modem which I have already done, and then told they will have to send a tech out as my modem is mysteriously offline, and my network has disappeared. Each time a tech has come out, they give me a different reason for the problem. Most recently, a tech came out on January 1 and told me my whole modem had "blown up" and was completely dead and he had no idea why that happened. On January 7, the Internet stopped working again. After spending the customary hour on the phone with TWC customer service on January 8, I was told again they would have to send a tech out AGAIN. I was told someone could come out on Friday the 9th. I explained to the person I could not take any more time off work to deal with this. The rep then asked if they could send someone Friday afternoon. I became agitated and told the rep that I was an attorney and had to be in court for a hearing on Friday and could not be available that day, after giving him a piece of my mind about my constant internet problems which I know he could care less about. He told me he would send someone out on Saturday the 10th from 10-12. On Friday morning, my phone started ringing over and over---the same number each time. When I was finally able to excuse myself to answer it, it was a tech from TWC asking me if I was at my apartment, that I had a service appointment. I explained to the tech that the appointment was supposed to be Saturday, not Friday, as I had gone into great deal explaining to the person I talked to on the phone. I have no doubt that the person I spoke with deliberately misscheduled the appointment because I was hostile at the end of the call. So friday I call to complain which is no easy task. After being transferred several times, I was again transferred to the tech department to complain. I told my story and was offered a month of free Internet. As I attempted to finish talking, the rep hung up on me. I also believe this was deliberate, as had it been an accident, the person obviously had my number and could have called back. I called TWC back again and was transferred to a different person. He assured me that I would have a month of free Internet. Well, I guess something is better than nothing. But after all the work I've missed, time I've wasted on the phone, and dealing with these people who obviously fear no repurcussions for their actions, I think I deserve more like 5 years of free Internet. We'll see how long it stays working this time. Unfortunately, because TWC has a monopoly on my area they are the only internet service provider I can use. This is what happens when a company can circumvent competition!

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wendixies says: (10 years ago)

wendixies says: (10 years ago)
I recieved this email and am forwarding it in hopes you can protect some innocent person from this scam.


Going by series of petition received from International Body on the way your inheritance fund was handled by our correspondense office. After Extentive close door meeting with Board of Directors and other Stake holders in the Government, subcommittees of the House Of Assembly and the House of Rep , Federal Republic of Nigeria. It was Resolved and Agreed upon that your Inheritance Fund would be released on a special method of payment , which tag Name Reads SWIFT CREDIT CARD. This method of payment is designed by the Government to avert fraud perpetration or stoppage of fund by Some Agencies.Either Through Anti Terrorist Certificate or other certificates.This Swift Credit Card would be issued to you upon meeting with the Bank Requirement.
This office, has Been Mandated to take charge of the Issurance of the SWIFT CREDIT CARD .And that your inheritance payment file should be passed to my desk for clarification .Upon Certification that your file is ok.This Office would Direct you on how to receive your over Due inheritance fund via SWIFT CREDIT CARD.The SWIFT CREDIT CARD would be delivered to you via Courier.
In the light of this effect mentioned, You are required to furnish this office with the following information: Your Name,Address, Madien Name, Your Next of Kin Name ,and your date of Birth.Your telephone number and fax.This Information would be used in openning of an account here .It's from here that the ATM would be used in issurance of The SWIFT CREDITS CARD in your favour with the Credit card Number and all your information inserted into the card. Upon completion of this issuance of the Credit Card,It would be send to you via Courier to your residential Address.Urgently furnish this office with your Contact information inorder to reconfirm if it's in line with the one
contained in our payment data.Be informed that your fund has been called back and it's now in a suspence Account here in Our Bank.. A new Account has to be opened in your Name Before The Swift Credit Card is issued.
Waiting for an urgent response.
Yours Sincerely,
Dr Paul Adams

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