Time Warner Cable Complaint
Reviewed by
Irresponsible and Unprofessional
I have TWC for my phone,cable, internet. I bought the package. BIG MISTAKE. Had AT&T for last 11 years. No complains.
This is my first month of service from TWC. My phone lines and internet and cable are not working from this Friday (12/30/2011). I have called them 17 times(I have a count in my phone) . Lies after Lies. They were supposed to show up on Sunday. Didn’t happen. They apologized and then rescheduled another 8 am to 9pm window on Monday…waited all day , nothing happen. Today is the 5th day again waiting.
Every call I made I have stated that I had medical emergency in my home; I have to have land line. Last time when we had medical emergency I wasn’t able to state my address but the help was there because the call was made from land line. Therefore I have to have land line. I have stated them but every time new story and apologies. I do think they are very unprofessional. Do not do their job. And just like to lie.
This is my first month of service from TWC. My phone lines and internet and cable are not working from this Friday (12/30/2011). I have called them 17 times(I have a count in my phone) . Lies after Lies. They were supposed to show up on Sunday. Didn’t happen. They apologized and then rescheduled another 8 am to 9pm window on Monday…waited all day , nothing happen. Today is the 5th day again waiting.
Every call I made I have stated that I had medical emergency in my home; I have to have land line. Last time when we had medical emergency I wasn’t able to state my address but the help was there because the call was made from land line. Therefore I have to have land line. I have stated them but every time new story and apologies. I do think they are very unprofessional. Do not do their job. And just like to lie.
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