Time Warner Cable Complaint
Reviewed by
New Customers Not Needed
I am a new customer trying to get TWC to install service. They charged my credit card $144 a week before the appointment to come to my house was schedule. Once I did get an appointment date and time (11am -2pm), I took the day off from work to be here.
Well, as you can imagine, 2:00pm came and went and no technician. When I called TMC to obtain estimated time of arrival, I was told that around 1pm, the technician drove by and because he could not find parking in front of my house, he just kept driving to the next job. He didn't even bother calling to let me know!
Now I have been told that the technician will come back....sometime between 2pm and 7 pm. So because the technician couldn't be bothered to spend a few minutes looking for parking to come do his job, I have to sit at home literally all day and all night until mister wonderful decides to come back my way.
Earth to TWC...my time is valuable too! I paid you to be here at an agreed upon day and time! If it were not for the near monopoly you have, you wouldn't last a year. I am going to cancel my new service order and go to Verizon...I am lucky enough to have that option in my building.
Well, as you can imagine, 2:00pm came and went and no technician. When I called TMC to obtain estimated time of arrival, I was told that around 1pm, the technician drove by and because he could not find parking in front of my house, he just kept driving to the next job. He didn't even bother calling to let me know!
Now I have been told that the technician will come back....sometime between 2pm and 7 pm. So because the technician couldn't be bothered to spend a few minutes looking for parking to come do his job, I have to sit at home literally all day and all night until mister wonderful decides to come back my way.
Earth to TWC...my time is valuable too! I paid you to be here at an agreed upon day and time! If it were not for the near monopoly you have, you wouldn't last a year. I am going to cancel my new service order and go to Verizon...I am lucky enough to have that option in my building.
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Comments
0 i have twc since jan. then my internet always has problem almost 2 weeks then they come and fix it but i dont have dial tone in my phone they come and fix again then i got a call saying i never pay since july every month i recieve a bill almost $100.00 my payment is only $69.79 . i think this is not ok for time warner . they stress me to much i pay every month but internet somthing problem then they send you a bill to much . timewarner cable is sucks......................
0 Our apologies for the poor experience. If you'd like to email your address and primary phone number to twcable.help@twcable.com, we can look into this for you.
Bryan P
TWC Social Media Representative
twcable.help@twcable.com
@TWCableHelp
Bryan P
TWC Social Media Representative
twcable.help@twcable.com
@TWCableHelp
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Review Rating: 1 out of 5
Reviewed By: trojanchick
Company: Time Warner Cable
Date Added: 7 months ago
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