Time Warner Cable Complaint
Reviewed by
Pathetic - cable and internet
TW has been, literally, a nightmare. We have had service techs out at least twice a year..sometimes three. One occasion we had the tech tell us the wiring from the pole to our house was "new"..interesting as the wire had the old paint trim color on it...color was change 20 years prior. But last year I replaced an HDDVR box which was faulty. While in the Ware Ct office I was told I could update my contract although it still had another year. Even though I cannot use the digital telephone, by adding the service and could take advantage of it later, it would lock me in for another 2 years at the low rate. I was also told if there was a reason for us having to cancel, it would be a $150 fee BUT there are occasions when the fee can be waved. We decided...lock it in again.
I got our latest TW bill and the price had jumped by $30. When I called to ask why, I was told our contract has expired. And may I add if I could have reached through the phone I would slapped the surly tone out of the voice of the jerk at the other end. Then was told I had to go to a TW office in person to resolve the problem as they didn't have any records later then 6 months prior. I was given the location of a TW office...I said...no I would rather go to the Ware Ct. At which time I was told...oh but the other office is closer. Well perhaps, BUT the Ware Ct office is easier..98% freeway. Service had the nerve to argue with me. WTH.
So, this morning I drive down to the office and what a total arrogant, snotty, demeaning beoytch. I was treated like I was trying to pull a "fast" one on TW...she even corrected me in grammar ... of which she was actually .... wrong. I told her then fine, I will be shopping around...in a nasty condescending tone she sneered at me...go ahead because I guarantee you..you will be back. Right... First I lose signal constantly when trying to watch TV, my internet runs like a snail on a brand new computer but runs like a champ even in hotels...and now I am accused of lying. TW...I am shopping around.
I got our latest TW bill and the price had jumped by $30. When I called to ask why, I was told our contract has expired. And may I add if I could have reached through the phone I would slapped the surly tone out of the voice of the jerk at the other end. Then was told I had to go to a TW office in person to resolve the problem as they didn't have any records later then 6 months prior. I was given the location of a TW office...I said...no I would rather go to the Ware Ct. At which time I was told...oh but the other office is closer. Well perhaps, BUT the Ware Ct office is easier..98% freeway. Service had the nerve to argue with me. WTH.
So, this morning I drive down to the office and what a total arrogant, snotty, demeaning beoytch. I was treated like I was trying to pull a "fast" one on TW...she even corrected me in grammar ... of which she was actually .... wrong. I told her then fine, I will be shopping around...in a nasty condescending tone she sneered at me...go ahead because I guarantee you..you will be back. Right... First I lose signal constantly when trying to watch TV, my internet runs like a snail on a brand new computer but runs like a champ even in hotels...and now I am accused of lying. TW...I am shopping around.
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Comments
0 Right...so I can be once again told, sorry, there is no record of your contract being renewed and it cannot unless there was an up/downgrade..bla bla bla bla bla. And the $1 difference on the "bundle" was taxes. 100% we were most definitely told...it was extended and if we so choose to change our land line telephone number we were eligible for the phone service within our contract. We BOTH remember this occurrence, mainly because we stated we were NOT going anywhere and laughed with our house seemed to be a turnstile with our kids moving in and out. But the last one was headed to China so we might really have an empty nest. We KNOW when his plans began..September 2010 and left March 2011. And for the record, please inform Ms smart mouth at the Clairmont Office...I have talked to many people about DirectTV and they are trilled with the service. So, she is the one who "welcomed" me to shop around.
0 I apologize for your experiences with previous representatives. We can take a closer look and help come to a resolution if you can email your account information to twcable.help@twcable.com
Paul S.
Time Warner Cable
Social Media Customer Care
Paul S.
Time Warner Cable
Social Media Customer Care
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Review Rating: 1 out of 5
Reviewed By: mikkitocco
Company: Time Warner Cable
Product: cable and internet
Date Added: 5 months ago
Company Location
San Diego
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