Time Warner Cable Complaint

Time Warner Cable Complaint


Dave91741's Picture Reviewed by Dave91741

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TWC Broken Promises - TIME WARNER CABLE


Current internet customer and ordered cable/phone to my service on 10/1/14. Scheduled appointment was for 10/4/14. On 10/3/14, TWC emailed me to contact them with a 10 digit order number. I spent over 30 minutes on the phone with them only to be told that they messed up my order and installation would not be available until 10/9/14. I have already invited people over on Sunday so I could host a football party. I have an email saved with the details and installation date of my order. I told them that was unacceptable and asked to speak to a supervisor only to be told there are no supervisors. I ultimately cancelled my order. Whatever happened to customer service where companies honor their promises and strive to keep their customers satisfied?


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