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Time Warner Cable Complaint - Terrible experience since making that terrible decision to install. Horrible Customer Service - TIME WARNER CABLE
Time Warner Cable Complaint

Time Warner Cable Complaint

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Terrible experience since making that terrible decision to install. Horrible Customer Service - TIME WARNER CABLE


I was installed on October 18th, 2012. I say"installed" however, the tech #3830, installed everything incorrectly and brought wrong equiptment. I have had a total of three techs at my house so far and it is the 29th of October. Yesterday I finally received dvr service and internet connection. My phone just started working this morning. I still do not have On Demand service and have called and chatted several times to get it. I am at this time being transferred once again to an escalation team. That transfer took place 45 minutes ago and still has not been answered...Customer service? Non-existent. My bill reflects charges of 307.28. I was not supposed to be charged for installation or any charges from the date of install. I have wasted all these days and my time trying to resolve this, it looks like I am going to be making a complaint to the BBB. This has been a terrible experience, worst I've ever had.


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Comments


TWCableHelp says: (6 years ago)
 0
I apologize for the poor experience with our installation and your lack of services. We can take a closer look and work with local management to resolve the service and billing issues if you can email account details to twcable.help@twcable.com

Thank you

Paul S.
Time Warner Cable
Social Media Customer Care






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