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Time Warner Cable Complaint - The worst customer service i have ever experienced - Customer Service
Time Warner Cable Complaint

Time Warner Cable Complaint


The worst customer service i have ever experienced - Customer Service

this is a complaint. this is the worst customer serivce i have ever experienced.

- No one takes ownership, every promised call back is never made and noone returns a call. 2 appointments have been made and noone has showed up. We ave wasted 10 hrs of our cell phone time being shuffled around and 24 hrs waiting for failed appointments.

- Mid August - Appointment made 15 days in advance, $10 fee
- Late August - Found out appointment never made, complain about $10 we lost, set new appointment. promise to call back and no call back
- early septemeber,1 week later: we called to confirm to make sure we had appointment and we find out appointment was dropped. promise to call back and no call back
- mid september, 1 week later: we go ahead and try setting an appointment again that will be in 2 weeks
- mid september, i call and complain about this experience and i never get a call back
- late september day of final appointment: no one shows up. we call and cust service rep tells us tech lied and put down that they showed up at 8am but left no notes which shows they didn't do anything. they promise to call back and don't

Can we get some competency here? ownership? accountability? does anyone know what they are doing?

I am going to the better business bureau and will do my part to make sure people use their other tv provider options before wasting their time with Time Warner.

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Gadgetman says: (6 years ago)
They are absolutely indifferent to complaints regarding customer service from their employees.Over the 800 phone number to I was told to go into the payment center to register my complaint to the supervisor,but when I went into the center they said to call the 800 number & that the location had no one at all in charge.I was disconnected no less then FIVE times when I called to complain about an employee at the billing/payment center, but I got through a 6th time on a separate phone & by stating on the menu that I was not an existing customer. Twice I was told they were documenting my complaint & that I'd receive a follow up call regarding the issue from the location "supervisor", the calls never came.Obviously there is no quality control & the employees are not liable to anyone & fully realize it.They essentially lied to me multiple times.

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