Time Warner Cable Complaint
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They refused to provide service - Bundle Service
I have had Time Warner Cable service for the last 10 years. Last year due to medical/financial I reduced my service from a phone/cable/internet package to just a internet package. I called them last week because I wanted to upgrade my service and add TV cable service. After waiting on hold for over 30 minutes I was told that because I had a two year internet package they would not be able to provide me with any other service. When I asked to speak to a supervisor I was told that was why I was on hold for so long - she was speaking to a supervisor because even she could not believe they could not help me. The customer service for Time Warner Cable said I might want to try and contact the Dish Network. This is how they treat a customer who had direct payment and has never been late.
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Review Rating: 1 out of 5
Reviewed By: pskaren
Company: Time Warner Cable
Product: Bundle Service
Date Added: 6 months ago
Company Location
2385 E. Hudson Road
Palm Springs
Palm Springs, California 92262
Phone: 7603238875
Palm Springs
Palm Springs, California 92262
Phone: 7603238875
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Brien H
Social Media Representative - Time Warner Cable
TWCable.Help@twcable.com