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Time Warner Cable Complaint - Time Warner Cable - Contract Issue - Timw Warner Cable ( Internet, phone, television package).
Time Warner Cable Complaint

Time Warner Cable Complaint

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Time Warner Cable - Contract Issue - Timw Warner Cable ( Internet, phone, television package).


I signed on with TWC over 2 years ago for a "package deal" that included phone, internet, and TV. I was told at the time I signed, the contract was valid and binding for 2 years, and after that point, I would be free to shop other places for these services if I so desired.

I spoke with TWC a little over 60 days after my contract had expired, indicating I would be more than likely dropping their services. I was informed at that time by a TWC Service Rep that I spoke with at the local office, that because I had not dropped their services within 30 days of the contract expiration, I was automatically re-enrolled for another 2 years. If I dropped their services, I would be still be responsible for paying for the remainder of the contract.

I feel I was mislead when I signed the contract originally because they told me I could cancel at any time after 2 years. I have been a TWC customer for over 15 years, but I will definitely suggest to all my friends and relatives they obtain these services elsewhere as a result of what I consider TWC's " shady and deceiving" business practices.


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Comments


TWCableHelp says: (5 years ago)
 0
We would be happy to review your account to see what can be done to resolve this issue if you could send your account information to twcable.help@twcable.com

Thank you
Paul S.
Time Warner Cable
Social Media Customer Care






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