Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Time Warner Cable Complaint - Time Warner Cable - Sub-par internet service
Time Warner Cable Complaint

Time Warner Cable Complaint

ADVERTISEMENT

Time Warner Cable - Sub-par internet service


Late February the wireless internet in my apartment would not allow me to connect to any websites. My roommates had the same problem as well. After waiting weeks for them to send a service worker over, he determined it was the update they did to their routers and forgot to mention they changed our password. After they genius' behind the scenes worked their highly intellectual magic on our network, we were now able to connect to the router, but still not the internet. After more weeks of shenanigans and failed attempts to fix our problem, TWC decided to just say it was our fault, or our own personal computer issues. This was laughable both before and after I used my computer(with its issues) to connect to my neighbors internet(also TWC) perfectly fine. With it now finally confirmed that it was clearly something with our connection or router, I thought we could be on our way to a solution. Sadly though I forgot to mention I am a college student who depends greatly on his internet connection to turn in assignments for my classes on time. Oh, and by the time TWC was going to come out to fix the problem, the semester was over and I had moved out, and wasted about $40 a month paying for a service that worked roughly 15% of the semester. Thank you so much for the quality of product you try to pass off to the public as both a great deal and dependable. If FiOS was available the SUNY New Paltz area I would not even consider to think twice about giving TWC another chance and not switching to a superior company like Verizon.

P.S. Also make your cable boxes work without lagging and freezing every time you try to turn the channel.

P.S.S. Any customer service worker that has come to help in person has been very friendly and seemed concerned with my issue as if it was their own. On the other hand, every member of upper management that I have spoken to on the phone has been dim-witted and incapable of problem solving so much so that they could not solve a simple internet connection problem within a router in a 4 month time span. Step your game up Time-Warner.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Time Warner Cable
SUBMIT a ticket
for Time Warner Cable
WATCH videos
for Time Warner Cable
More Time Warner Cable Reviews and Complaints MORE reviews and complaints
for Time Warner Cable

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Time Warner Cable reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team