Time Warner Cable Complaint

Time Warner Cable Complaint


Time Warner Repair and Billing Service - TIME WARNER CABLE

Service in Fayetteville, NC is awful!!! A technician left me a note on the door telling me I missed my appointment AFTER I answered the phone and AFTER I waved at him to let him know that I was home. He did not bother to even tell me he was leaving. I thought he was fixing something outside. This is after 5 months of having a DVR that did not record, all while l was paying $270.00 per month for "Signature Home". The solution within this 5 month period: a broken box. a fix outside AND a box that the supervisor told me to turn off every time that I wanted to delete something. None of those worked. Finally, I get the "Enhanced or Hydra" box. I am very happy. BUT now my cable bill is $600.00!! After two phone calls, my bill is fixed. I said I will pay the extra $30.00 to keep the "Enhanced or Hydra" box. BUT in order to keep the special "Signature Home" rate, the repairman was suppose to come out and switch out a box so that I would have two Recorders, ie, a Signature Home. This led to today's fun and games. $270 to $300 per month for this type of service!!!! PLEASE DO SOMETHING. This is the home of Fort Bragg , one of the largest military populations. We deserve so much better!!!

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