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Time Warner Cable Complaint - Time Warner internet and customer service is terrible!!! - Internet Service
Time Warner Cable Complaint

Time Warner Cable Complaint

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Time Warner internet and customer service is terrible!!! - Internet Service


Well, we moved into a big old house in the historical district of town and had our Time Warner service transferred first of all the technician who came to install our services said he would be back the following day to fix what he called a horrible mess of the wiring. It's been a year and that never happened. Our cable hasn't worked properly since we moved in. We're pretty much used to that but about two months ago we started having horrible issues with our internet. After two and a half months of phone calls, technicians coming out and sing our own detective work we are STILL having the issue. They keep telling me it's a utilization issue and that there is ticket open to get it fixed. Last night I spoke with a tier three lead and he agreed that that couldn't be the only issue since the problem was occurring outside of peak hours as well as during peak hours. Then he rudely said that he would monitor my modern for a week and be in touch with me. Their customer service is terrible. I just want my internet fixed.


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