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Time Warner Cable Complaint - Time Warners Customer service is TERRIBLE
Time Warner Cable Complaint

Time Warner Cable Complaint


Time Warners Customer service is TERRIBLE

I have been a long time 7 yr customer of time warner service, I have always loved their roadrunner internet service, today I had an appointment with them to send a technician out between 8-10 am, the guy never showed, so I called at 10:30 am AND THEY GAVE THE GUY THE WRONG PHONE NUMBER TO CALL ME AT, I LIVE IN A SECURED BUILDING, SO WE SET UP AN APPT. FOR 3-5 PM SAME DAY, SO 5:30 PM CAME AROUND STILL A NO SHOW, I CALL AND TALK TO YET ANOTHER "CUSTOMER SERVICE" REP. FOR THEM TO TELL ME THEY GAVE THE GUY THE WRONG PHONE NUMBER AGAIN!!!!! Their suggestion to switching out the modem was for me to wait an additional 3-4 hrs for the guy to get here. I asked to speak to a manager, go figure I was on hold for another 10 minutes still no manager, I called back I asked then if i could just return the modem to one of their offices....and exchange it......nope they cant do it. So I am a very unhappy customer they dont care about you or your time. Do yourself a favor GO WITH WOW!!!!! OR A Company that cares!!!

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toddyboy says: (10 years ago)
We are so frustrated with Time Warner, first we keep complaining you don't have a Sr. discount. Then we bit the bullet and signed up for HD and they said it would only be $7.57 a month and we would need to come get a converter box which we did, now this latest bill has added another $2.00 on top of the 7.57 for the box, besides the increases they have already given us. Then when i called they said if you spend $6.00 for another package we will remove the $2.00. DO THEY THINK WE ARE STUPID.... how can a company be so distrustful in these awful times. Don't they care about long time customers who could easily at anytime go to a Satelite Dish????

They make it so difficult to stay with them and that is on top of only watching below 10 of the all channels we pay for....the biggest rip off there is, is TIME WARNER CABLE.

A.J. DeYoung

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