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Time-Warner Cable Complaint - UNBELIEVABLE LACK OF CUSTOMER SERVICE - LACK OF CUSTOMER SERVICE
Time-Warner Cable Complaint

Time-Warner Cable Complaint

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UNBELIEVABLE LACK OF CUSTOMER SERVICE - LACK OF CUSTOMER SERVICE


I had cable and internet service through Time Warner and was advised that I should add the digital phone service to "bundle". I took time off work for them to come out to install the digital phone service. They arrived promptly and spent less than 5 minutes. Upon leaving they advised I was "All set up" I asked about my security system due to the phone connection.

The service guy said "Your all set". After they left I immediately went on the internet --- IT DIDN'T WORK. I took over an hour for the "HELP" desk to get the internet back up and running. I then tested the alarm system (6 pm)... IT DIDN'T WORK. I called the "HELP" desk. I requested they send a tech back out to handle. I was advised they would be here before 8 pm. It is now 8:30 - NO TECH. I just called the "HELP" desk and asked of status. They "don't know when the tech will be here" ... it may not be tonight. I asked to speak with a supervisor. I was advised by the HELP desk that the supervisor JONATHAN said he WOULD NOT TAKE THE CALL! UNBELIEVABLE. THIS IS PATHETIC SERVICE.


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Comments


odile10 says: (9 years ago)
 0
Kinda same problem here,TW internet
NY 'RRNY'my connection went down,called for service they gave me a appointment for seven days later, turns out I just needed a new box witch could have been exchanged at their office,no service for a full week had to get a Verizon mobile broadband as I cannot be out of touch that long,THIS cost me a couple hundred to sign up +75 $ a month for new service.
Complained to TW costumer service
was told they will bring up problem at their next meeting
no refund,nothing my TW CODE is
8150 15003 1548377 in case you care TW ROAD RUNNER !!.
ODILE




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