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Time Warner Cable Complaint - Waiting to pay my bill on hold - TIME WARNER CABLE
Time Warner Cable Complaint

Time Warner Cable Complaint

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Waiting to pay my bill on hold - TIME WARNER CABLE


This review has been resolved or replied to by this company.
So im sitting here watching my iphone, 41 minutes have passed. I called to try to pay my bill, the automated system didnt understand me, so i got transferred to some service center abroad where they wanted to charge me an extra 1.99 to PAY MY OWN BILL. I asked for the manager after the peon couldnt speak english well enough and/or do anyting about it. Now 45 minutes in I am still wating to PAY MY BILL. Do you really want this company as one of your basic utilities servicer? Really? If you are in NYC I advise anything else ... this is ridiculous, 51 mins and counting to PAY my bill, imagine if you had a real problem.


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Comments


TWCableHelp says: (7 years ago)
 0
I apologize for the long wait on hold to pay your bill. Have you ever used our online bill payment site at https://myservices.timewarnercable.com/? Once registered with MyServices, you can view and pay your bill, view your account services and use such features as the remote DVR programmer. If you have any questions, feel free to contact us at twcable.help@twcable.com.

Thank you
Paul S.
Time Warner Cable
Social Media Customer Care






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