Time Warner Cable Complaint

Time Warner Cable Complaint


equipment not working properly for months - Cable and Internet

We have called, spent alot of time explaining and re-explaining issue of equipment not working properly since Dec (it is now may). Support had told us new remote in the mail, never showed. Sent empty boxes for us to return equipment with no replacements. We have explained MANY times the issue of having to be in a particular position JUST TO CHANGE THE CHANNEL, it locks up in demand EVERYTIME. We are now requesting all new equipment only to get yet MORE call backs wanting to know the issue. Our bill has been paid on time EVERYTIME. We should be considered top customers! We should get SOME type of discount for this utter nonsense! Please for the love of all that's holy just bring us new equipment!

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