Time Warner Cable Support Ticket

Billing - Customer Service

Created By: Keiko532's Picture Keiko532 Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 11 months ago
Department: Customer Service Replies: 1
Product: Customer Service

Called twc in April 2015 because I continued to recieve higher and higher bills with no change in service,,,,November 2013- $158.00 to December 2014 -$193.00. After speaking to customer service they agreed to lower my bill to $133.00 for a year. I received bills for April, May, June for $133.11 and a bill for July for $132.51. My new August bill is for $154.21.

I spoke to customer service today and they offered no help just that they had done an internal audit and I had been billed incorrectly even though I had not changed any service.

TWC... I would like them to stand by THEIR agreement that they offered.


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