Time Warner Cable Support Ticket

Bogus Account debt collection

Created By: GRas's Picture GRas Last Reply: GRas's Picture GRas
Priority Level: [Emergency] Status: [Open]
Created: 3 months ago Last Updated: 3 months ago
Department: General Replies: 0

I received a call from a collection agency who told me that Time Warner says I owe over $700 for an account in a residence almost 90 miles from where I live.
I contacted time warner/Spectrum by phone and they claim that I do owe them $748.

I already had an account with them for the past two years, so they already had all my information. I never authorized another account, never signed for it. They never contacted me in any way, never ran a credit check, never even provided any proof this other account ever existed.

But I am supposed to pay them anyway based on a phone call.

Or prove that I didn't open this other account.

Well since I didn't enter a contract with them concerning this bogus account, at least my legal options are not restricted to arbitration if they ding my credit.
And I am cancelling my "real" account.


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