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Time Warner Cable Support Ticket - Complaint

Time Warner Cable Support Ticket

Complaint

Created By: ledamer's Picture ledamer Last Reply: ledamer's Picture ledamer
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: Customer Service Replies: 0

A technician was scheduled to arrive between 10am-12pm today to repair my internet service. It is now 12:15, and no technician has arrived. I have already waited through two weeks of unreliable internet service because that was the earliest appointment you could give me from when I originally called. I took off from work this morning to wait for your no-show technician, and am losing money because of it. How does Time Warner Cable intend to reimburse me for the inconvenience, 2 weeks of not providing the service (reliable high speed internet) that I am paying for, and the loss of job income today which is increasing with every minute that your technician is late?


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