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Time Warner Cable Support Ticket - Holly-Risk Management Dept

Time Warner Cable Support Ticket

  - Billing

Created By: telishagreene's Picture telishagreene Last Reply: TWCableHelp's Picture TWCableHelp
Priority Level: [Low] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: Customer Service Replies: 1
Product: Billing

This review has been resolved or replied to by this company. My name is Erin Greene, I prepaid $138 to have my services installed, some wiring issues at my apartment complex caused for a special work order to be put in. After several day I contacted Time Warner on several occasions to find out the status of the order. One particular call I was transferred to a very rude rep named Holly in the Risk Management Dept or Payment center. She was very rude in her explaining to me of a past due balance from a previous address that was still due. She "again" rudely informed me that no type of wiring nor digging of anything would take place until that balance was paid. Now I feel there was no call for such rudeness, had she taken the time to look at my account she would have seen that I did pay $138. A professional customer service rep would have handled the situation in a more tactful manner, example....Well Ms.Greene you do have a past due balance from a previous address and unfortunately until that balance is paid we are not able to due the install your service, but I do see that you have made a payment of $138 already which would reduce to the amount the is due to $186 dollars.

Holly is rude and unprofessional even if customers have a past due balance, the key is to keep them and work with them if possible not talk to them like crap!!!!


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TWCableHelp says: (6 years ago)
I apologize for the way you were treated on the phone. We would be glad to investigate further if you could email your account information to twcable.help@twcable.com

Paul S.
Time Warner Cable
Social Media Customer Care

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