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Time Warner Cable Support Ticket - Illegal fee for installing cable

Time Warner Cable Support Ticket

Illegal fee for installing cable

Created By: Kitty3's Picture Kitty3 Last Reply: TWCableHelp's Picture TWCableHelp
Priority Level: [Medium] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Customer Service Replies: 1

When I moved to a semirural area in upstate NY in 2010, I inquired about T-W cable, and the co. rep. told me that it would cost me $3,200 to install the actual cable outside. I declined, and they called me back and said, how about $600? I said yes, and paid it. Then I got the triple play and paid $99 a month (it has increased every year and is now up to $137); my neighbor decided to get T-W and were quoted an installation fee of $2,600 to take the cable up to his house--I told him to hold out for $600, which he did. Obviously, the am'ts T-W charges are arbitrary and possibly illegal. Another neighbor recently got the cable extended to his house and paid nothing! Shouldn't the I and the second neighbor to install receive refunds of $600 each?


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TWCableHelp says: (7 years ago)
 0
Usually fees for the extension of cable to an area where it previously did not exist is an expensive undertaking as there high costs associated with running new hardline cable, obtaining right of way and contruction costs that are difficult to recover. As more people in the neighborhood receive service, the ability to recover the installation costs improves. I can ask your local support team to investigate if you can email account information to twcable.help@twcable.com

Paul S.
Time Warner Cable
Social Media Customer Care




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