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Time Warner Cable Support Ticket - Modem

Time Warner Cable Support Ticket

Modem - Cable boxes and or hardware

Created By: MyCableFirstAid's Picture MyCableFirstAid Last Reply: MyCableFirstAid's Picture MyCableFirstAid
Priority Level: [High] Status: [Open]
Created: 9 months ago Last Updated: 9 months ago
Department: Customer Service Replies: 0
Product: Cable boxes and or hardware

7 years ago I spoke to a Time
Warner cable when I requested
the an increase in speed service.

The rep told me that they could
send me a better modem which
would not add any cost to my
monthly bill.

A modem was sent, which
I did not use as mine was just fine,

Despite the fact Time Warner
knew I was not using their modem,

I noticed that there was a monthly
use charge for the modem.

I used my own modem
but was continually billed monthly
for the TM modem modem.

Weeks ago I called to
speak to a rep about these
charges.

I spent an afternoon
being connected to about 5
tiers of reps.

Finally I was told to expect
a call. None came.

There is an accrued total of
about $700 that is due me.
This is my money that I paid,
over time.
I will not settle for less.

I want this applied to my bill.

I will sent copies of this note to the

appropriate consumer agencies:
FCC


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