Time Warner Cable Support Ticket

TKT # 21636682

Created By: chuckmassey's Picture chuckmassey Last Reply: chuckmassey's Picture chuckmassey
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: Customer Service Replies: 0

Sound and picture cutting in and out on cable TV.I reported this issue to your tech-support on July 22nd,but have not heard any word since.They want to bury a new ground wire when they did so several years ago but never connected it to anything.Now I have a signal issue they refuse to address until a new wire is buried.When they buried the last ground wire they cut my irrigation cables several times resulting in a huge water bill,but left the new cable coiled up beside my house next to the LG&E meter.I have called 6 times to 1-800-715-1774 but cannot get anyone to answer or to call back


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