Time Warner Cable Support Ticket

Weak Signal Strength

Created By: grkirwan's Picture grkirwan Last Reply: grkirwan's Picture grkirwan
Priority Level: [Emergency] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: Customer Service Replies: 0

I have had an ongoing problem with all my services since June. It is all in your computer notes.

Basically I have had two requests and escalation tickets sent in but have not been contacted.

You are supposed to run a new line (Drop bury) to correct a weak signal connection. My lines are marked but no one has come to do the construction work,

I have talked with over 10 reps and 2 supervisors. I am just about out of options and will have to cancel my service soon unless this situation is resolved. I have been a customer over 25 years with TWC and this is the worst and most frustraing situation I have ever had with you.

Can a manager of customer service contact me to resolve this issue?

Thank You


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