Time Warner Cable Complaint
Reviewed by 
Poor service - Equipment return
I recently canceled services after moving to a new home. When I called Spectrum to cancel services, I requested the option to mail my equipment to Spectrum and was told that I should deliver the equipment to a Spectrum location since I was local. After a week of trying, I contacted Spectrum again and explained that I was unable to make it to a Spectrum location during business hours as my work hours made it impossible. Once again, I requested to mail my equipment. I was told that I could mail the equipment, but Spectrum would not send me boxes since my account was already closed. I mentioned that I requested to mail the equipment before closing the account and was told there was nothing that could be done since the account was now closed.
If Spectrum is not willing to work with costumers to return equipment via mail, they should have better business hours for working costumers needing to drop off equipment at a store location.
If Spectrum is not willing to work with costumers to return equipment via mail, they should have better business hours for working costumers needing to drop off equipment at a store location.
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Details
Review Rating: 1 out of 5
Reviewed By: FBooker
Company: Time Warner Cable
Product: Equipment return
Date Added: 7 years ago
Company Location
TX
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