Time Warner Cable Complaint

Reviewed by brifre1

All Time Warner Cable Reviews

Time Warner Cable Internet Service - Time Warner Internet Service

My wife and I have had no end of problems just trying to move our service with Time Warner Cable . This all started in September of 2014 when we purchased a new construction home and wanted to move our internet service. All we needed was to have a box (they call a pedestal) installed in our front yard for their service technician to connect the cable to and run from our front yard to our house, but this is apparently easier said than done. There is cable already under ground passing through our yard and our neighbor has service, but this doesn%u2019t seem to matter. We have made over 12 phone calls (most taking 30 minutes or longer while we are transferred from person to person, some actually try to sell us more services?!?!) and have had 4 technicians from Time Warner and their contractor (Standifer & Son) come out to install our pedestal (or so we thought). Instead the technicians show up not knowing we need a pedestal (despite explaining our needs over the phone) and end up leaving frustrated (not quite as much as us though) because they wasted a trip which they claim their employer won%u2019t pay them for. We then start the phone calling all over again. There are only 2 things I can determine from talking to Time Warner and Standifer and Sons%u20261) The Construction Services Department @ Time Warner handles the pedestal installs and no one has a phone # or email address for this mysterious department.

2) There are apparently several other people in the same boat as us waiting for this mysterious department to do something. We cannot believe the amount of difficulty and lack of progress we have encountered throughout our dealings with this cable behemoth. If there were any reasonable alternatives in our area we would have gone that route, but unfortunately there are none. If you can provide any help or advice we would be very grateful! Thank you.

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Review Rating: 1 out of 5
Reviewed By: brifre1
Company: Time Warner Cable
Product: Time Warner Internet Service
Date Added: 9 years ago

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Time Warner Cable Complaint