Time Warner Cable Support Ticket - Bedford, Texas

Jitter problem - Internet service only!

Created By: mobynick8's Picture mobynick8 Last Reply: TWCableHelp's Picture TWCableHelp
Priority Level: [Medium] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: General Replies: 1
Product: Internet service only!

Seem to be having slowness and problems with IP connectivity

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Download speed: 921 kbps
Upload speed: 110 kbps
Download consistency of service: 0 %
Upload consistency of service: 3 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 2878 ms
Average download pause: 24 ms
Minimum round trip time to server: 52 ms
Average round trip time to server: 61 ms
Estimated download bandwidth: 33964 kbps
Route concurrency: 36.86088
Download TCP forced idle: 75 %
Maximum route speed: 10082 kbps

VoIP test statistics
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Jitter: you --> server: 52.6 ms
Jitter: server --> you: 4.3 ms
Packet loss: you --> server: 3.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 2.8 %
Packets out of order: 0.1 %


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TWCableHelp says: (9 years ago)
 0
We can look into the connection speeds. Please send an email to twcable.help@twcable.com including your Account information and we can go from there. -Stephanie




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