Time Warner Cable Complaint
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Time Warner wont fix their mistake in timely manner
Time Warner accidently cutoff my telephone, cable & internet services this morning @ 7:15 am while they were working on someone else's services. Although we informed them immediately & repeatedly they didn't believe us until after 2pm and now TWC is requiring that we wait until they have a "technician available" to restore the services, which will be over 24 hours. They made the mistake, I can live with that. I make mistakes. But they won't fix it in a timely manner. How can they think it is okay to basically let the technician off the hook for messing up the job? How can the technician not be available to fix what he broke? VERY POOR BUSINESS MODEL TO PUNISH CUSTOMERS FOR MISTAKES MADE BY COMPANY! Time to figure out new options for the services we use.
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Review Rating: 1 out of 5
Reviewed By: understanding
Company: Time Warner Cable
Date Added: 10 years ago
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