Time Warner Cable Complaint
Reviewed by 
twc digital conversion
The digital conversion box you provided (about week & a half ago) has been an ongoing problem in trying to watch basic cable. From initial hookup, only a few channels were successfully digitized. Numerous channels showed only heavy pixelation of video and garbled audio until a boxed message on black screen indicates something to the effect that an interruption in service had been detected and to check my connections. If this does not correct problem contact service provider. Rechecking connections did not correct problem. Response from twc was to reset box, which did not resolve problem. Another response was to trade my converter at a twc service center. I did not do this because I have 2 tv's w/converters acting the same way (what are the chances?). My solution was to disconnect converters and go w/ previous cable to tv connection. Now I get a crawler across the top of screen if I wish to continue to view this channel I will need to install converter. Also, some of the channels I used to receive are now scrambled w/o converter box.
Gentlemen, I suggest you fish (try and satisfy customers), or continue to cut bait (play around w/your digitizers).
Gentlemen, I suggest you fish (try and satisfy customers), or continue to cut bait (play around w/your digitizers).
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Review Rating: 1 out of 5
Reviewed By: twoshalfmen
Company: Time Warner Cable
Date Added: 9 years ago
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