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Time Warner Cable Support Ticket - Austin, Texas - Free Dell Tablet, TW will not send

Time Warner Cable Support Ticket - Austin, Texas

Free Dell Tablet, TW will not send - $300 Gift Card Promotion and Dell Tablet Promotion

Created By: guitrldy's Picture guitrldy Last Reply: Psnyder18's Picture Psnyder18
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: Customer Service Replies: 2
Product: $300 Gift Card Promotion and Dell Tablet Promotion

I changed my TW service in September, 2014. At the time, TW was offering a free Dell Tablet for customers that change to a different tv package. I was told to be eligible for the Tablet that I if I kept my account active for 90 days and didn't make any changes to my account. After 90 days, I'd get a redemption code, then it’s another 4-6 weeks before I get the reward.

In November, I got a notification that my account wasnt paid. I had not changed my credit card after having it stolen and replaced. I changed the AutoPay and paid my bill promptly.

Then I January, I got another bill not paid notice for Dec and Jan. Turns out that AutoPay didn't save my new ccard info. Hmm.

I chat with a TW rep. They tell me that because I didn't register after getting the new TV package, that I wasn't eligible for the tablet.

I was never told anything about registering. I was told the above. That's all.

Guess what, TW has no recording of my conversation with their rep in September when I signed up.

So now I try fighting. I think I'm shit outta luck after doing some research about this. Seems like the whole AutoPay not updating is part if TW's scam.

Time to look for another service. Roku... got one.

Lisa


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Ticket Replies


PleaseHelp17 says: (3 years ago)
 0
I have had the same problem. I have a ticket with a redemption code. I have call TWC repeatedly and now when I call they just hang up the phone in my face or send me to another representative. I was suppose to receive my dell laptop in September. It is now February. If anyone could help me I would like to see what I can do to get my reward.



Psnyder18 says: (3 years ago)
 0
You are not the only one who was promised a dell tablet! We have followed all the rules, changed servivce in September, 2014 to TWC after moving out of state and am still waiting. Was promised a form well over 3 weeks ago and still haven't received it. It is now almost March!



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